Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Mark Welch at Performance Lexus Northern Kentucky was superb in handling our deal. Not only did he got the best price for us he also, he picked us up at the airport, had the car spotless for us and had superb in handling our deal. Not only did he got the best price for us he also, he picked us up at the airport, had the car spotless for us and had paperwork work done in a short amount of time. He also surprised my wife by having a big red bow on top of her car. That made her day!!! More

Emma, our service representative was great! Very personable as well as professional. Highly recommend this dealership. Very personable as well as professional. Highly recommend this dealership. More

Noah Grimes and Nathan my service technician were kind and thorough on my visit 8/20/26. I am on my 3rd RX and started my relationship with Lexus products in Dallas in 2007. For me my latest RX350L is s and thorough on my visit 8/20/26. I am on my 3rd RX and started my relationship with Lexus products in Dallas in 2007. For me my latest RX350L is s great vehicle and I will only have them serviced at a Lexus dealership, My previous service advisor Chris Timmerding is no longer at the dealership, but he got things started off on the right foot when we relocated back to Cincy in 2024. I had the misfortune to be involved in a deer accident and Chris was helpful as well as Gabby Mills at the Lexus Collision Center. I think Noah and I will work well together and I appreciate the way he took care of me and also the explanation of the maintenance that was performed on my vehicle. More

Customer service person, Emma, was considerate, courteous and pleasant to work with while my car was being serviced. and pleasant to work with while my car was being serviced. More

I’ve been coming to Lexus RiverCenter and now Lexus Northern Kentucky for years! Always impressed with the way I’m treated and greeted. Like I’m family! Northern Kentucky for years! Always impressed with the way I’m treated and greeted. Like I’m family! More

Drove 2 hours to see about a 2023 Jeep Grand Cherokee that was sitting on their lot. Katie in sales had the car sitting out front all cleaned up and waiting for me to look at when I pulled in. Severa that was sitting on their lot. Katie in sales had the car sitting out front all cleaned up and waiting for me to look at when I pulled in. Several members of their management team took the time to introduce themselves and the overall process to make the deal was super efficient and I was on the way home with my new to me car in about 90 minutes start to finish. Thank you Katie for being so helpful! I felt that they took the same amount of time with me on this non-Lexus car brand that they might have had I been looking at a new car. Very impressive and a great experience! More

I bought my Lexus in 2025 and have been paying for all the warranty and protection plans. After my tires were damaged by screws, the dealership refused to replace them and could not clearly explain why my the warranty and protection plans. After my tires were damaged by screws, the dealership refused to replace them and could not clearly explain why my coverage didn’t apply. Meanwhile, my friend had the same issue, and his dealership replaced three of his tires. I’m very disappointed by the inconsistent service and expected much better from Lexus. More

Walked into this dealership day one looking for a 2026 Lexus IS 350 F-sport. Worked with Salesman Chris Baxter. Told him from the beginning that I was paying all cash, no financing or trade-in. I also tol Lexus IS 350 F-sport. Worked with Salesman Chris Baxter. Told him from the beginning that I was paying all cash, no financing or trade-in. I also told him that I was not going to make a purchase until the last day of June because that's when the best deals become available. Performance Lexus literally had 30 days to come up with a competitive price offer. You would think that any dealership would jump all over that, but not Performance Lexus of Northern Kentucky. Wasted weeks of my time texting and communicating back and forth with Chris. I told him exactly what exterior/interior colors I was interested in, and every option that I needed the vehicle to have. He consistently sent me invoices of vehicles that were not what I wanted. They were either the wrong color interior or were missing options that I told him it must have. He called me one day and said that he just received two cars on the lot that were exactly what I wanted. I drove up to the dealership the next morning after working a 16 hour shift at work. Neither car had what I wanted. One car had the wrong color interior and the other car was missing two options that I asked for. Fast Forward to the end of the month, Chris called me and asked me to make an appointment with him for 9am on 6/29/26. He said that we would all sit down and crunch numbers and come up with a number that worked for both sides. I was assuming that he would get a Sales Manager or General Manager involved since he had so much time to get a deal together. I showed up to the dealership on the 29th and waited in the lobby until 9:30am for Chris to show up. I also worked a 16 hour shift and got off work that morning at 7am. I stayed up specifically to meet with Chris. My meeting with him lasted a whopping 5 minutes because he gave me a xx price. He didn't make any effort at all. He took the price of the car, added sales tax to it, and slapped it on an offer sheet. No deal of any kind. He also never added the $1000 military rebate that I qualified for that I had already told him about before and verified through the Lexus website. I asked him, this is your best price? He said yes. I said there is no way I would buy this car for that price. He did not get any manager involved, in fact, he told me if this was the car I wanted, to go buy it somewhere else. Later that afternoon, that's exactly what I did from another local Lexus dealership for over $6k less than the price Chris gave me. That dealership also gave me the $1000 military rebate that I qualified for. That dealership wasted zero time giving me a competitive offer and told me they did not want me to walk out without earning my business. We had a deal done in less than 15 minutes. The lesson of the day is 1) don't waste your time at Performance Lexus of Northern Kentucky and 2) SHOP AROUND!! There are multiple Lexus dealerships within driving distance of Cincinnati that want to earn your business and will actually take you seriously as a customer. Performance Lexus of Northern Kentucky is not that type of business. I've bought 20 vehicles throughout my life, and not one time has a Sales Manager or General Manager not got involved if the customer and salesman could not agree to a deal. Well, now it has happened one time. If this review helps save one person from getting their valuable time wasted at this dealership, then my time spent writing it was worth it. Avoid this dealership!! More

I had a great experience working with Andy in the service department. It was my first time taking my new Lexus TX550h+ in to their department. department. It was my first time taking my new Lexus TX550h+ in to their department. More