Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

EXCELLENT CUSTOMER SERVICE I WAS IN THE BEGINNING STAGES OF SEARCHING FOR A NEW VEHICLE AS MY LEASE WAS GOING TO END ON MY SUBURBAN AUGUST 1. I HAD MADE A NUMBER OF INQUIRIES TO I WAS IN THE BEGINNING STAGES OF SEARCHING FOR A NEW VEHICLE AS MY LEASE WAS GOING TO END ON MY SUBURBAN AUGUST 1. I HAD MADE A NUMBER OF INQUIRIES TO A NUMBER OF OTHER DEALERSHIPS IN WHICH NO ONE EVER FOLLOWED THROUGH. IF THEY DID IT WAS 1 TO 2 WEEKS LATER. I CONTACTED NICOLE LEPER (INTERNET SALES) VIA EMAIL AND SHE GOT BACK WITH ME IMMEDIATELY. SHE WAS AN ABSOLUTE JOY TO WORK WITH AS WELL AS EXTREMELY KNOWLEDGEABLE. HONESTLY I HAVE BEEN BUYING AND LEASING CARS MY ENTIRE LIFE AND I HAVE NEVER BEEN AS IMPRESSED AS I WAS WITH NICOLE. SHE IS A JEWEL IN THE DEALERSHIP'S CROWN. KEVIN HITCHCOCK IN FINANCING DESERVES RECOGNITION AS WELL. HE IS FRIENDLY AS WELL AS KNOWLEDGEABLE AND THOROUGH! I PLAN TO BE A LEXUS CUSTOMER FOR LIFE-AND BELIEVE ME I HAVE WORKED WITH CADILLAC, MERCEDES, VOLKSWAGEN & GM. More

Dead battery. AAA responded and found that the battery should be replaced due to deficiency in their readings. The battery was still under warranty, so I took the AAA responded and found that the battery should be replaced due to deficiency in their readings. The battery was still under warranty, so I took the car back Lexus where it was installed. There inspection revealed a deficiency in the charge , but the battery with a full charge, would perform normally. Lexus did the full charge and assured me that the car should perform normally. More

Truly Outstanding and SAFE Vehicle!!!!! My husband and I are nearing retirement and while it's hard to admit, we're just not quite as quick or as sharp as we used to be. Neither one of us ar My husband and I are nearing retirement and while it's hard to admit, we're just not quite as quick or as sharp as we used to be. Neither one of us are what we'd call "car snobs," but were encouraged to test drive the Lexus RX 350 because of all the of safety features. Well, WE FELL IN LOVE. I am 20 times more confident driving in this car than I have been in other SUVs with great safety ratings. I felt like it returned me to the comfort level in driving that I had 25 or 30 years ago - BEFORE the head-on collision I was involved with (that wasn't my fault!). Our salesperson went far above and beyond in handling all of our needs and then some! We couldn't be happier. And the car is far more affordable than we ever thought. I truly wish that everyone would drive a car like this! More

Service Department - Mr Gonzalez Now that Performance Lexus has an express services area lead by Mr. Gonzalez, I love the efficiency, professionalism, and quality of the service.Keep Now that Performance Lexus has an express services area lead by Mr. Gonzalez, I love the efficiency, professionalism, and quality of the service.Keep up the great work! More

Luxurious purchase experience My wife and I found Nikki so enjoyable to work with throughout our purchase/lease experience in the fall of 2017. She has excellent product knowledge My wife and I found Nikki so enjoyable to work with throughout our purchase/lease experience in the fall of 2017. She has excellent product knowledge, communicates well in person, by phone, or in writing (internet sales), and she was patient and helpful while providing the information we needed to make our purchase decision. We believe she advocated for us with our purchase agreement and she certainly made sure we were taken care of when we had a minor finish issue with our vehicle after the purchase. We would highly recommend her for a stress-free internet purchase of your next Lexus! We are well-seasoned Lexus vehicle owners, and thanks to Nikki, who got us in the door, this was a pleasurable first purchase experience for us at Performance Lexus River Center. We flew in to CVG from FL to make this purchase, and everything happened as promised without a glitch. We have returned over the past year for service on our vehicle, and the service department throughout, all team members we have met and worked with at Performance, have been exceptional! Thank you and five stars from us! More

Great service, great car, great experience. Jason Zylka was wonderful to work with. Really listened to what was important and matched it with the perfect car within our budget. Even our 16 Jason Zylka was wonderful to work with. Really listened to what was important and matched it with the perfect car within our budget. Even our 16 year old son noticed and commented on is professionalism. I can't say enough good things about him and would recommend Jason and Lexus RiverCenter to anyone. Thank you! More

Excellent experience Buying a new car can be daunting, and often unpleasant with the pressure from the sales person. However Hannah Hope made this a wonderful experience. Buying a new car can be daunting, and often unpleasant with the pressure from the sales person. However Hannah Hope made this a wonderful experience. I knew I would be buying a car from her within just a few minutes of speaking with her. She professional, and knowledgeable. More

The small stuff matters Purchased used Nissan from this Lexus dealership. Jason Zylka, sales consultant, was very professional and accommodating to make sure this vehicle wa Purchased used Nissan from this Lexus dealership. Jason Zylka, sales consultant, was very professional and accommodating to make sure this vehicle was the right fit me and for my family. Thanks for your Flexibility and Patience. More