Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Truly Outstanding and SAFE Vehicle!!!!! My husband and I are nearing retirement and while it's hard to admit, we're just not quite as quick or as sharp as we used to be. Neither one of us ar My husband and I are nearing retirement and while it's hard to admit, we're just not quite as quick or as sharp as we used to be. Neither one of us are what we'd call "car snobs," but were encouraged to test drive the Lexus RX 350 because of all the of safety features. Well, WE FELL IN LOVE. I am 20 times more confident driving in this car than I have been in other SUVs with great safety ratings. I felt like it returned me to the comfort level in driving that I had 25 or 30 years ago - BEFORE the head-on collision I was involved with (that wasn't my fault!). Our salesperson went far above and beyond in handling all of our needs and then some! We couldn't be happier. And the car is far more affordable than we ever thought. I truly wish that everyone would drive a car like this! More

Service Department - Mr Gonzalez Now that Performance Lexus has an express services area lead by Mr. Gonzalez, I love the efficiency, professionalism, and quality of the service.Keep Now that Performance Lexus has an express services area lead by Mr. Gonzalez, I love the efficiency, professionalism, and quality of the service.Keep up the great work! More

Luxurious purchase experience My wife and I found Nikki so enjoyable to work with throughout our purchase/lease experience in the fall of 2017. She has excellent product knowledge My wife and I found Nikki so enjoyable to work with throughout our purchase/lease experience in the fall of 2017. She has excellent product knowledge, communicates well in person, by phone, or in writing (internet sales), and she was patient and helpful while providing the information we needed to make our purchase decision. We believe she advocated for us with our purchase agreement and she certainly made sure we were taken care of when we had a minor finish issue with our vehicle after the purchase. We would highly recommend her for a stress-free internet purchase of your next Lexus! We are well-seasoned Lexus vehicle owners, and thanks to Nikki, who got us in the door, this was a pleasurable first purchase experience for us at Performance Lexus River Center. We flew in to CVG from FL to make this purchase, and everything happened as promised without a glitch. We have returned over the past year for service on our vehicle, and the service department throughout, all team members we have met and worked with at Performance, have been exceptional! Thank you and five stars from us! More

Great service, great car, great experience. Jason Zylka was wonderful to work with. Really listened to what was important and matched it with the perfect car within our budget. Even our 16 Jason Zylka was wonderful to work with. Really listened to what was important and matched it with the perfect car within our budget. Even our 16 year old son noticed and commented on is professionalism. I can't say enough good things about him and would recommend Jason and Lexus RiverCenter to anyone. Thank you! More

Excellent experience Buying a new car can be daunting, and often unpleasant with the pressure from the sales person. However Hannah Hope made this a wonderful experience. Buying a new car can be daunting, and often unpleasant with the pressure from the sales person. However Hannah Hope made this a wonderful experience. I knew I would be buying a car from her within just a few minutes of speaking with her. She professional, and knowledgeable. More

The small stuff matters Purchased used Nissan from this Lexus dealership. Jason Zylka, sales consultant, was very professional and accommodating to make sure this vehicle wa Purchased used Nissan from this Lexus dealership. Jason Zylka, sales consultant, was very professional and accommodating to make sure this vehicle was the right fit me and for my family. Thanks for your Flexibility and Patience. More

Always pleased Had a midday appointment, at the last minute needed to drop car early and get a loaner. No problem! Riverfront has been amazing when it comes to serv Had a midday appointment, at the last minute needed to drop car early and get a loaner. No problem! Riverfront has been amazing when it comes to service. Attention doesn’t stop when the purchase is closed More

Excellent service on 5k miles servicing. Good courteous service, nice waiting area (although care should be taken to keep down volume of the TV). Good coffee and cookies. Comfortable waitin Good courteous service, nice waiting area (although care should be taken to keep down volume of the TV). Good coffee and cookies. Comfortable waiting area. More

Easy and Quick My visit to Performance Lexus RiverCenter for a 10,000 mile service went as smoothly as possible. Brett signed me in quickly. Bill took me to my gym My visit to Performance Lexus RiverCenter for a 10,000 mile service went as smoothly as possible. Brett signed me in quickly. Bill took me to my gym and came back at the requested time - which was great because a rain shower had begun. Back to the dealer without getting soaked. Quick sign off with Brett on the maintenance steps performed, and hop in the car sitting inside nearby. More

Walker Goins gave excellent customer service a to a damsel in distress. While on vacation, my key head broke and my car would not start. I spoke to Walker Goins gave excellent customer service a to a damsel in distress. While on vacation, my key head broke and my car would not start. I spoke to Walker Goins parts specialist, and made the hour drive to Covington Lexus. Upon arrival Walker gave us excellent customer service and with in 20 minutes,we were back on the road to finish our vacation! It is associates like Walker that makes Lexus what it is! Thank You More