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Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)
Fort Wright, KY
256 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 256 reviews
January 09, 2024
Buying the beautiful car from Phil was easy. Brand new car came with a ding that was promised to be fixed. Dealing with the collision center was a nightmare. Two trips, hung up on twice. Final Brand new car came with a ding that was promised to be fixed. Dealing with the collision center was a nightmare. Two trips, hung up on twice. Finally got an appointment and was promised a ride home from Gabby. She wasn't even there the day I had my appointment. Was told 4 hours and after almost 6 hours I had to call. This was very frustrating and very inconvenient. More
by Robin C
Employees Worked With
Phil Booth
Helpful December 27, 2023
I have been extremely pleased with the sales and support from this dealership. Everyone I've dealt with from sales (Serigne) to service has been professional, helpful and very nice. I also appreciate Stev from this dealership. Everyone I've dealt with from sales (Serigne) to service has been professional, helpful and very nice. I also appreciate Steven Broughton who has been there to answer any questions regarding the many car features. I would highly recommend anyone to purchase from them. Diane More
by diane.weber
Employees Worked With
Steven Broughton, Serigne Lam
December 06, 2023
I recently had the unfortunate experience of dealing with Rivercenter Lexus, and I must say, beginning to end a terrible experience. I could highlight several issues and concerns, but I’ll focus on one, the Rivercenter Lexus, and I must say, beginning to end a terrible experience. I could highlight several issues and concerns, but I’ll focus on one, the forced extra charges. This dealership's shady practices and blatant disregard for customer choice left me feeling scammed and taken advantage of. First and foremost, let's talk about their insistence on selling a so-called "paint coating". This overpriced product, priced at a whopping $998 per vehicle, is forced upon potential buyers, regardless of whether they actually want it or not. It's clear that this dealership is more interested in making a quick buck than in providing genuine customer service. But that's not all. Rivercenter Lexus also includes a safety blinking third light on every single vehicle, charging an additional $499 for it. You can buy a similar module on Amazon for $20; yes, seriously. Once again, customers are not given a choice in the matter. It's as if this dealership believes they know better than their customers when it comes to what features they want or need in a vehicle; profit disguised as safety. As a result, when it comes time to close the deal, be prepared for to see these items on the line item sales agreement. No matter what the advertised price or agreed-upon price may be, you can expect to pay an extra $1497. It's a disgusting profit grab tactic that leaves customers feeling deceived and cheated. I strongly encourage you, I implore you, anyone in the market for a car to steer clear of Rivercenter Lexus. I feel their practice are unethical, including forcing unnecessary products, without the option to decline, on customers are clear indicators of a dealership that cares more about their bottom line than about providing a fair and transparent buying experience. Save yourself money and frustration and find a dealership that values honesty and customer satisfaction. More
by SteveR9999
Employees Worked With
Anton, Casey, Brett (Brett was fantastic)
November 26, 2023
My daughter was looking for a new car and Genna made our buying experience great. Thank you Genna for all your work. Thank You, Charlie French buying experience great. Thank you Genna for all your work. Thank You, Charlie French More
by ce.french
Employees Worked With
Genna Harris
September 17, 2023
Performance Lexus Rivercenter was outstanding and exceeded our expectations! Respectful, knowledgeable, and listened. Salomon and the entire team were great! Highly recommend to my family and fr exceeded our expectations! Respectful, knowledgeable, and listened. Salomon and the entire team were great! Highly recommend to my family and friends for their car buying needs. Performance Lexus Rivercenter put our needs first and made the car buying process easy. Thank you! More
by leckyss
Employees Worked With
Salomon, Kelly, Chris, Jordan, Beth
September 14, 2023
I was impressed with their professionalism and attention to detail. I was provided everything I needed to make informed decisions regarding my vehicle. Everything was smooth from the moment I pulled into th to detail. I was provided everything I needed to make informed decisions regarding my vehicle. Everything was smooth from the moment I pulled into the Service drive. Todd and Dustin were great to work with. Very nice facility. Keep up the great work! Thank you. More
by Creed
Employees Worked With
Dustin and Todd
August 24, 2023
Nothing but excellence! Chris and Hannah in the service department are remarkable. My Lexus 350 ES is 12 years old and I will always keep going to this dealership. Chris and Hannah in the service department are remarkable. My Lexus 350 ES is 12 years old and I will always keep going to this dealership. More
by C.patton3026
Employees Worked With
Chris and Hannah, Justin Lyman
