Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

We had a great experience working with Andrew. He took the time to understand what I was looking for and there was no pressured into making a decision. The entire process was friendly, professiona He took the time to understand what I was looking for and there was no pressured into making a decision. The entire process was friendly, professional, and stress-free. I highly recommend this dealership. More

This dealership let a $72,123 sale walk away because they lost the second factory key and refused to reduce the price by $500 for the inconvenience. For a purchase of this size, I expected far better custome lost the second factory key and refused to reduce the price by $500 for the inconvenience. For a purchase of this size, I expected far better customer service. Instead, they showed a disappointing lack of care and flexibility over a relatively small issue, and it ultimately cost them the sale. More

Our salesperson Lori was excellent. The greeting coming in wasn’t the best as they originally introduced us to someone who had no experience, but Lori did a fantastic job. The greeting coming in wasn’t the best as they originally introduced us to someone who had no experience, but Lori did a fantastic job. More

Absolutely love it, wouldn't take my car no other place. Benjamin helps me out so much he did not give me anything I did not need, I really appreciate that. Benjamin helps me out so much he did not give me anything I did not need, I really appreciate that. More

Great staff, great service. I use only this dealership for sales and service of my Lexus for 13 years I use only this dealership for sales and service of my Lexus for 13 years More

Had do drive 90 miles because they had a car that I wanted but is rather hard to find. Memorial day late afternoon when I arrived. They all probably wanted to close up and go grill some hot dogs but An wanted but is rather hard to find. Memorial day late afternoon when I arrived. They all probably wanted to close up and go grill some hot dogs but Andrew took great care of me anyway. Also Michael, the used car manager, did me a kindness by reducing the price of the car by what they would have spent reconditioning it, so that I could take it home that afternoon. Nice. Hannah got me in and out of the finance office in 10 minutes. Lastly, never thought I'd ever actually see a Lexus LFA in person, but there it was in the showroom. That was worth the drive alone. (If you don't know what an LFA is, then this will mean nothing to you. If you DO...then you know what I'm talking about.) Good experience and I am absolutely thrilled with the car I bought. Thank you all. More

When you come in for service Emma and others were very polite and respectful. I was told how much each service would cost and no service was completed without my approval. polite and respectful. I was told how much each service would cost and no service was completed without my approval. More

Superior service from Pate Faulkner. Simple, straight-forward, no pressure. Highly recommend Pate and Performance. Simple, straight-forward, no pressure. Highly recommend Pate and Performance. More

The entire staff made the visit very pleasing. Nothing but the greatest review. Dean was very accommodating and Kelly made sure the whole experience was good. Nothing but the greatest review. Dean was very accommodating and Kelly made sure the whole experience was good. More

Andrew and Brent truly made my car buying experience a memorable journey. From the very beginning, they took the time to understand my needs and were completely transparent throughout the process. Their a memorable journey. From the very beginning, they took the time to understand my needs and were completely transparent throughout the process. Their approach was welcoming and never pushy, which made a big difference. Even when Andrew was unavailable, Brent stepped in seamlessly and was always ready to answer my questions. Both of them went the extra mile by sharing their personal contact information so I could reach out anytime—something you don’t see often. Everything was handled on time, and they made the entire purchase process as smooth and stress-free as possible. I really appreciate their professionalism, honesty, and dedication to customer satisfaction. Highly recommend working with them! More