Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

A lot of people will talk up the Lexus purchasing experience, but that was not my experience. I generally found it to be underwhelming, even despite being there for 4 hours. On the positive side, experience, but that was not my experience. I generally found it to be underwhelming, even despite being there for 4 hours. On the positive side, I did have some pretty specific vehicle configuration questions that the salesman could not answer. He pulled in the service manager, and they were able to confirm that the vehicle had the specific feature I was asking about. On the constructive side, as the salesman pulled up the vehicle, there was trash in the car and it was clear people had been using the vehicle. I pointed out 3 times that the car wasn't as clean as as I'd like it, before and after the test drive, and before and after the purchase. I pointed to specific things that could be addressed, and some of them were, but others were ignored. My takeaway was that the salesman was there to try and sell me a car, but his priority was on that and not on the experience. I worked with Casey and with Andrew. I also asked for the inspection checklist of when they took possession of the vehicle, and a list of what they did to recondition it. Despite asking multiple times, they didn't furnish this information. For me, the small things matter. If I were buying an expensive vehicle, I'd hope the person selling the vehicle would have an idea what a customer buying a luxury vehicle is expecting. Things like a fuel tank less than half full are minor in the grand scheme of things, but it lets me know the dealer isn't paying attention to the details of the buying experience. I think the vehicle is a good one after owning it for a few days, but this dealer left a lot to be desired in terms of wanting to offer customers a differentiated experience. More

Mark Welch was great to work with. Had answers to all of my questions and the negotiation process was simple and straightforward. Had answers to all of my questions and the negotiation process was simple and straightforward. More

Andrew was very helpful in getting us into our dream vehicle. Thanks to him and the people of Performance Lexus of Ft. Wright. vehicle. Thanks to him and the people of Performance Lexus of Ft. Wright. More

Andrew was incredible to work with! He didn’t waste any time when my husband and I came in with a vehicle already in mind. Andrew didn’t try to oversell us on anything & he genuinely ca He didn’t waste any time when my husband and I came in with a vehicle already in mind. Andrew didn’t try to oversell us on anything & he genuinely cared about what we were interested in. It felt like we were all good friends by the time we left & I couldn’t be happier with our experience! More

We originally worked with Pate when looking for our GX550 (who’s now been promoted) and yesterday we worked with Andrew on picking up our car. Performance Lexus didn’t play any added MSRP games with our GX. (who’s now been promoted) and yesterday we worked with Andrew on picking up our car. Performance Lexus didn’t play any added MSRP games with our GX. Not once did they even attempt to hide or slide in some unwanted add-ons. Between Pate and Andrew my wife and I felt as if they where more excited about us receiving our vehicle than us ha ha! The “dreaded finance office experience” went smooth. They found us a better rate than my pre-approval from my credit union too. They of course offered the extra “protection plans” but we politely declined and that was that. We moved on to getting out the door with my wife’s car. Everyone dreads the car purchasing process, and I fully expected to have a horrible day at the dealership when it was time to go take delivery of our car yesterday but I was surprised with how smooth things went. Couldn’t recommend them enough. More

I went to this dealership 3 different occasions test driving different models before deciding on the vehicle I did. Ever visit the salesperson was courteous and helpful allowing me to test drive whateve driving different models before deciding on the vehicle I did. Ever visit the salesperson was courteous and helpful allowing me to test drive whatever vehicle I was interested in without pressuring me to buy that day! More

I purchased a used car at that dealership last weekend. Very satisfied. The best experience was with the sales person who worked with me - Andrew Wilburn. He was exceptional, very patient with me and deliv Very satisfied. The best experience was with the sales person who worked with me - Andrew Wilburn. He was exceptional, very patient with me and delivered exactly what I wanted. I would recommend him to anyone else. Thank you , Andrew! More

My Sales Guy Serigne Lam was helpful, informative, and not pushy at all. He was a big reason why I bought my new vehicle. not pushy at all. He was a big reason why I bought my new vehicle. More

I literally bought the cheapest vehicle on their lot and was treated no different than if I had bought the most expensive. I have never had such an amazing car buying experience! I will definitely purchase was treated no different than if I had bought the most expensive. I have never had such an amazing car buying experience! I will definitely purchase another in the future from them!! More

🌟🌟🌟🌟🌟 An Experience Worth Celebrating – Every Time! My wife and I recently brought in her 2025 NX 350 for a scheduled service, and once again, Austin Burlew delivered nothing short of top-tier profe My wife and I recently brought in her 2025 NX 350 for a scheduled service, and once again, Austin Burlew delivered nothing short of top-tier professionalism. He is one of the finest Service Advisors we’ve ever had the pleasure of working with—courteous, knowledgeable, and genuinely attentive. Every interaction with him feels intentional and valued. The atmosphere at Performance Lexus of Northern Kentucky continues to be unmatched. The entire staff consistently makes us feel like family, not just customers. A special shoutout to Justin Lyman, whose unexpected compliment on my white beard made my day! (And to think I almost shaved it down last week!) We were thrilled to also see Mr. Lam—truly our "Salesman of the Decade!" He asked about the car, the job, even the family. It felt less like a dealership visit and more like a family reunion. Thank you, Performance Lexus of NKY, for always going the extra mile. You’ve set the gold standard in both service and hospitality. — Anthony Badewa More