Perillo BMW - Service Center

Awesome experience servicing my 760 there. I will be back for all future purchases and service request. I highly recommend giving Perillo a chance, Perillo SR. is a very good man that has accomplished a grea for all future purchases and service request. I highly recommend giving Perillo a chance, Perillo SR. is a very good man that has accomplished a great amount in the automotive industry and it shows in showroom. More

I've been a customer of Perillo BMW since 2006. I purchased a new 2006 BMW 330i from Field's BMW and was extremely disappointed by their sales team and their service team. They seemed very defensive purchased a new 2006 BMW 330i from Field's BMW and was extremely disappointed by their sales team and their service team. They seemed very defensive about every issue. I was then referred to Perillo BMW and when I first walked in, I felt like an old friend. They were very efficient and helpful and when told about a continuing problem that Field's was unable or unwilling to fix, they told me they would call BMW and open a ticket for the issue. Later in the day, they said they had a fix. They updated all the software on the car (which took overnight to complete) and the issue was gone. They seemed excited by the challenge to fix the car, not put out by it. Every experience with service after that was equally as efficient and pleasant. And I'm not that easy to please. I guess it's not that I'm not easy to please, it's that I don't accept complacency. I was so pleased with the folks at Perillo, that when it came time to purchase a new car, I had no hesitation to visit their sales floor. I worked with Beverly West. What a dream she was to work with. She was as excited about my new car as I was. She is a genuine professional. I have only had to bring my car in twice for scheduled service, but each time it has been flawless. I highly recommend Perillo BMW and if you meet Beverly, tell her Troy said "hello". More

My brake pad sensor light went on so I took it in for service. Every time I go in it's a differnt story from xxxx. This time would be no exception. On top of the brake pad job they performed a catagory 2 service. Every time I go in it's a differnt story from xxxx. This time would be no exception. On top of the brake pad job they performed a catagory 2 checkup which I approved but was unclear to me that it would be an extra 1200 dollars on top of the already 780 dollars for the brakes. On top of that I was just in there for an oil change 2 months earlier, and told them not to change the oil. They did any way and forgot to screw the cap on the oil cannister and all the oil leak in my alley and on my garage floor. After filling the car back up with oil I took it back in and made them check the car out document that there wasn't any engine damage to the car and reimbures me for the oil I put in and pay for my next oil change. I also made them change the work order to read it wasa major oil leak noyt a minor leak as they indicated. At $155 per hour. Never again. Turns out a women in my office was having issues the same day I was in. They only survive because of location. Get another dealer in the area and they would be changing their tune. Tracy More

I had to bring my new BMW 3 series back to Perillo for Airbag & Steering faults 4 times and both problems still exist. The last time Perillo had the car for 3 days and came back on the last day saying pa Airbag & Steering faults 4 times and both problems still exist. The last time Perillo had the car for 3 days and came back on the last day saying part on backorder. They are a disgrace and repeatedly lied about resolving the cars problems. Not once did they offer a spare car. they lied about software, alignment and the work supposedly undertaken. Avoid these bandits AT ALL COSTS More