This is my 4th BMW in 15 years. I have lived in several states and dealt with a handful or two of dealerships. I have never seen such poor hours of service (Mon-Fri ONLY) and closed by 6pm with pick-up by 6:30pm. Perhaps the service people want to get home, but people have jobs that do not make it easy to get there by 6:30pm, especially with Chicago traffic. Furthermore, I could not drop off before 7:30am - even though they open at 7am, which is still a lazy opening time. Note: Other area dealers including Mercedes and Audi open at 6:30am - AND have Saturday service hours. Back in Boston, Herb Chambers was open 7 days a week for service.
On top of that, the whole experience was just shoddy. The service advisor was listless upon arrival, and never went over what was done with me at pick-up. Granted it was a straight forward annual service, other service advisors have always reviewed with me what was done, what was to be expected, etc. Also, I was scheduled to have a Hertz rental car. When I got to Hertz, there was no record of it. I waited about half an hour for someone to send over an authorization number. I called Perillo numerous times and was transferred from here to there, ultimately to voicemails. Never did any human, advisor or manager ever talk to me directly to address the issue - including the service advisor, Dannette. Let alone did anyone ever off an apology for this oversight. I was late to work at the hospital as a result.
I will never return here for service again, even if it means driving miles out of my way to the burbs. They perhaps need a little healthy competition within the city to encourage them to cater to the customer. Because cater to the customer, they do NOT.