Perillo BMW - Service Center

Cold Weather Tire Swap Made easy Alex was friendly and very thorough in his explanation of what to expect. Also advised me of a recall I was not aware of when I set the appt. Very h Alex was friendly and very thorough in his explanation of what to expect. Also advised me of a recall I was not aware of when I set the appt. Very helpful. More

750LI engine malfunction Alex helped me out. very informative, went out of the way to contact me about pick-up times even right around the holiday. He's the guy you want to se Alex helped me out. very informative, went out of the way to contact me about pick-up times even right around the holiday. He's the guy you want to see when you come here. More

BMW service visit I needed replacement wiper blades for my X1 and Mario made sure my experience was fast and easy. A phone call followed by a quick trip to Perillo, whe I needed replacement wiper blades for my X1 and Mario made sure my experience was fast and easy. A phone call followed by a quick trip to Perillo, where I waited about 10 minutes from start to finish was all that was needed to get the job done. I was impressed. More

X5 50 i oil top off Danette was very helpful on my last visit. I really only needed a quart of oil and the oil service indicator reset. She was very helpful with this a Danette was very helpful on my last visit. I really only needed a quart of oil and the oil service indicator reset. She was very helpful with this and got me in and out quickly. She also took the time to answer some warranty questions. THANKS DANETTE!! See you next time. Ben More

Customer satisfaction a priority at Perillo I have a long story, but in short Peter Mers, Ken Cepican, and Caesar are to be commended for their quality, collaborative, customer service. Peter r I have a long story, but in short Peter Mers, Ken Cepican, and Caesar are to be commended for their quality, collaborative, customer service. Peter responded, immediately, to a need and concern I had regarding my wheels and tires and made sure I was satisfied with his solution. He responded efficiently and effectively. Ken provided me with awesome advice, support, and service regarding my wheels and tires and fixing a scratch that was obtained, while my car was being serviced at Perillo. My car also had grease smudges left on the leather dashboard and Ken and Caesar made sure that the scratch was fixed and that my car was detailed. Ken communicated with me throughout the entire process of my car repair and detail and also supported me in remedying an issue with my loaner. Accidents happen everywhere. The response is what matters the most, to me. I'm very big on customer service. While the customer is not always right, I believe that respectful, transparent, and honest communication is huge. I feel comfortable with the team (Ken, Peter, and Caesar) that helped me address my needs and issues. Their ability to work in different parts of the business, yet collaborate around my needs to ensure satisfaction, speaks volumes about the values of Perillo. I engage is some work that incentivizes business partners with BMWs and will definitely recommend Perillo to everyone I know shopping for one. Thank you for your quality service. It is greatly appreciated. More

Dr. Cepican cured my curb rash I must still be getting used to my 2014 550xi, as it incurred a second case of curb rash on Thanksgiving day (totally my fault). I called Perillo the I must still be getting used to my 2014 550xi, as it incurred a second case of curb rash on Thanksgiving day (totally my fault). I called Perillo the next day, dropped the car off on Monday, and it was like new again in short order. In both cases, the repairs were carried out in very short order, and I feel I was treated the way a customer should be. Ken Cepican (works in Collision) handled me both times, and I won't hesitate to go back to him when needed. Plus, I always enjoy visiting with Alan Sahagian in Sales to see the newest toys on the sales floor. More

Excellent Service I was very impressed with the level of service for my 2007 BMW 328xi. Alex kept me informed and up to date with the status, coordinated with my 3rd p I was very impressed with the level of service for my 2007 BMW 328xi. Alex kept me informed and up to date with the status, coordinated with my 3rd party warranty, and arranged a loaner. Couldn't have been better. More

Flat tire Alex Padalko did an extraordinarily wonderful job solving my problem in a timely and efficient manner- he represents the best of customer service! Tha Alex Padalko did an extraordinarily wonderful job solving my problem in a timely and efficient manner- he represents the best of customer service! Thanks for such great service. More

Quick work done Went in for my heater giving out a bad smell, it was fixed very fast!!! Danetter is great at what she does, definitely recommend this dealer for any o Went in for my heater giving out a bad smell, it was fixed very fast!!! Danetter is great at what she does, definitely recommend this dealer for any of your service. More

Regular Maintenance I took my car in for it's scheduled maintenance. I was able to get a convenient appointment time and the car was done in a few hours. A positive exp I took my car in for it's scheduled maintenance. I was able to get a convenient appointment time and the car was done in a few hours. A positive experience overall. They also didn't try to sell me an unnecessary work, which I appreciated. More