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Perillo BMW - Service Center

Chicago, IL

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94 Reviews

94 Reviews of Perillo BMW - Service Center

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December 25, 2014

Cold Weather Tire Swap Made easy Alex was friendly and very thorough in his explanation of what to expect. Also advised me of a recall I was not aware of when I set the appt. Very h More

by lkm6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Padalko
Dec 29, 2014 -

Perillo BMW responded

It's great to hear that Alex provided good customer service and made sure you were aware of recalls. Thank you for sharing this review of your experience and we hope you'll let us know of anything else you need in the future!

December 25, 2014

750LI engine malfunction Alex helped me out. very informative, went out of the way to contact me about pick-up times even right around the holiday. He's the guy you want to se More

by gsoa1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
alex
Dec 29, 2014 -

Perillo BMW responded

It's great that Alex kept you informed and provided you with a positive experience! Thanks for choosing Perillo!

December 25, 2014

BMW service visit I needed replacement wiper blades for my X1 and Mario made sure my experience was fast and easy. A phone call followed by a quick trip to Perillo, whe More

by glgreene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario DeStefano
Dec 29, 2014 -

Perillo BMW responded

We're glad that Mario made sure your experience met expectations and that you were back on the road in a timely manner! Thank you for trusting Perillo and we hope to see you back!

December 19, 2014

X5 50 i oil top off Danette was very helpful on my last visit. I really only needed a quart of oil and the oil service indicator reset. She was very helpful with this a More

by bx550i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danette Surges
Dec 29, 2014 -

Perillo BMW responded

It's great to hear that Danette took good care of you and answered all questions you had! Thank you for coming to Perillo for your needs and we'll see you next time!

December 19, 2014

Customer satisfaction a priority at Perillo I have a long story, but in short Peter Mers, Ken Cepican, and Caesar are to be commended for their quality, collaborative, customer service. Peter r More

by chalaholland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Cepican, Caesar , Peter Mers
Dec 29, 2014 -

Perillo BMW responded

We're glad to hear that our team made sure everything was fixed and corrected to your satisfaction! We appreciate your kind review and patience as well as your business. Thank you for all the compliments on our staff and recommendation. We look forward to serving you again in the future!

December 05, 2014

Dr. Cepican cured my curb rash I must still be getting used to my 2014 550xi, as it incurred a second case of curb rash on Thanksgiving day (totally my fault). I called Perillo the More

by james.zeller.58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Cepican, Alan Sahagian
Dec 08, 2014 -

Perillo BMW responded

Thank you for trusting Perillo to take good care of your vehicle and for taking the time to share your experiences! It's our pleasure to be there when you need us and it's great that you enjoy working with our staff. We look forward to serving you next time you need anything!

December 04, 2014

Excellent Service I was very impressed with the level of service for my 2007 BMW 328xi. Alex kept me informed and up to date with the status, coordinated with my 3rd p More

by reubenkatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Padalko
Dec 04, 2014 -

Perillo BMW responded

It's great that Alex took great care of you and your vehicle while you were in and we appreciate your business! It's our pleasure to make sure you have a stress free and positive experience and we hope you'll be back for your future needs!

December 04, 2014

Flat tire Alex Padalko did an extraordinarily wonderful job solving my problem in a timely and efficient manner- he represents the best of customer service! Tha More

by steve.fadem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A;lex Padalko
Dec 05, 2014 -

Perillo BMW responded

We're happy to hear that Alex took great care of you and made sure your problems were resolved in a timely manner and to completion. Your compliments are appreciated and we hope you'll let us know of any future needs you may have!

December 04, 2014

Quick work done Went in for my heater giving out a bad smell, it was fixed very fast!!! Danetter is great at what she does, definitely recommend this dealer for any o More

by jloera3kgt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danette Surges
Dec 05, 2014 -

Perillo BMW responded

Thank you for taking the time to share your positive experience! We're happy to have gotten it repaired quickly and appreciate your recommendation. See you next time!

October 17, 2014

Regular Maintenance I took my car in for it's scheduled maintenance. I was able to get a convenient appointment time and the car was done in a few hours. A positive exp More

by ord1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albin Guzman
Oct 20, 2014 -

Perillo BMW responded

Thank you for choosing Perillo for your vehicle's maintenance and for taking the time to share this review! We're glad you had a positive and stress free experience. We hope to see you back for any other needs in the future!

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