Perillo BMW - Service Center

Being Taken Care Of My 335i convertible was in the prior week. The same problem reoccurred where the car started shaking and would hardly go and then died out with an "e My 335i convertible was in the prior week. The same problem reoccurred where the car started shaking and would hardly go and then died out with an "engine not functioning" sign on the navi screen and then a 'needs service soon' on the dash. Then I restarted the car and drove to the dealership. Hugh immediately got me a loaner (on a Friday afternoon). You kept the car for a week and replaced a sensor after replacing a power pump the week b4. I must say that Hugh is the BEST service advisor I've ever had anywhere. You're lucky to have him on your staff More

I have an 07 BMW that has been very problematic but these service people and this service department are awesome. They have treated me beyond my expectations. My car has spent about 5 weeks in your shop in service people and this service department are awesome. They have treated me beyond my expectations. My car has spent about 5 weeks in your shop in the past year and a half. A loaner car and going to BMW for considerations each time has built such a trust in BMW service that I am looking for another BMW, something one might not do after a gambit of product failures. I would highly recommend Perillo BMW service. Jim OConnor More

After being quoted about a week for repair, I did not get it back for a month. My car had snow on it when it was returned. Repeated attempts at communication were unsatisfactory( I'll call you back in 5 min it back for a month. My car had snow on it when it was returned. Repeated attempts at communication were unsatisfactory( I'll call you back in 5 minutes and no call back). Oil change took over a week to complete after not being remembered being requested. ("We can top it off" .Promisewd car at !pm, went in at 4 to retrieve and not ready Waited 15-20 minutes for my car to be brought down from the roof even though I called in prior to picking up. The body work that was done was excellent. More

Alex was professional as always. Car was ready as promised, washed and looking good. Alex at Perillo BMW is who you want to see when booking an appointment. He doesn't overwhelm you with information promised, washed and looking good. Alex at Perillo BMW is who you want to see when booking an appointment. He doesn't overwhelm you with information to confuse but rather advises what will be done and when it will be ready. Go Alex! More

Service was was great and was completed on time and with satisfaction. Alex (customer service) was very knowledgeable and very easy to work with, so I would like to give him my praise. satisfaction. Alex (customer service) was very knowledgeable and very easy to work with, so I would like to give him my praise. More

Albin when above and beyond the scope of the job to unsure my flat tired was fixes on time and appropriately priced given that run-flats are some of the most expensive tires. I was really happy with th unsure my flat tired was fixes on time and appropriately priced given that run-flats are some of the most expensive tires. I was really happy with the experience and would recommend him to others looking to service their vehicles in Chicago! More

I hit a Chicago pothole and blew my tire. After changing the tire, I called Perillo to get it changed. They had the tire in stock and were able to accommodate me in 48 hours. It only took an hour, but the t the tire, I called Perillo to get it changed. They had the tire in stock and were able to accommodate me in 48 hours. It only took an hour, but the time passed quickly with the free WiFi More

Alex was very professional. He took me in and set up my service schedule. He treated me as if I was very important. He called me thereafter to give me updates on my vehicle as I did not have an appointme service schedule. He treated me as if I was very important. He called me thereafter to give me updates on my vehicle as I did not have an appointment. Given my schedule with work this proved to be very important and I am thankful for his care. He did an outstanding job! More

Perillo BWM always ranks high in customer service. I've had my car serviced with Perillo for the last 3-4 years. I continue to take my car to Perillo and to rank them highly in their service because t I've had my car serviced with Perillo for the last 3-4 years. I continue to take my car to Perillo and to rank them highly in their service because they earn it. Here's what they do really well: 1) they are respectful to customers 2) they understand that time matters and people have difficult schedules; consequently the staff work to find ways to accommodate customer needs concerning loaner/rental cars 3) they communicate with the customer - you always know what's happening with your vehicle (problems, recommendations and cost, timeline for completion) 4) one person oversees your vehicle from start to finish - you have a direct contact for the person responsible for your vehicle Thanks! More

I really struggle to trust the service department at Perillo. They always seem to have some sort of problem with our car. We rarely have to bring it in for service and there is never anything wrong with Perillo. They always seem to have some sort of problem with our car. We rarely have to bring it in for service and there is never anything wrong with it. The most recent visit today was for a recall that should take an hour. We were still required to drop our car off early in the morning. Everything was completely fine with the car when it was dropped off. At 3:15 we received a call saying the car was ready...and, that there was a nail in the back tire. What? A Nail? How did that happen? We live literally blocks from the dealer. The tire pressure monitoring system was fine at 8:00 a.m. We were told it would cost $320 to replace the tire. We asked, can you plug the tire? She said "No, you have run flat tires and the manufacturer doesn't allow us to repair the tire. The tire needs to be replaced." We don't have run flat tires by the way. I said we would pick up the car without replacing the tire. When we picked up the car, the tire pressure monitoring system noted that the rear tire was low on air. So, we went to a local tire shop and for $15 plus a $5 tip they repaired the tire by putting in a plug. I'm not saying Perillo put the nail in the tire. I am saying it's very odd that we've had these tires on the car for a year with no issue. We go to the dealer for service which takes less than five minutes driving, and we apparently got a nail in the tire. If the nail had been in the car prior to this morning, the tire pressure monitoring system would have indicated a loss of air. WE WILL NEVER, EVER GO BCK TO PERILLO AND NEITHER SHOULD YOU. Find a good local BMW mechanic or go to one of the suburban dealerships who don't take advantage of you. BTW...we went to All Day Tire Shop on Division and they were absolutely wonderful and repaired the tire in less than 10 minutes! More