Perillo BMW - Service Center

Angelo was great. He was very helpful and got the car done quickly. I would highly recommend Perillo Bmw and it's service department to anyone. done quickly. I would highly recommend Perillo Bmw and it's service department to anyone. More

I came to the dealership very frustrated with my 645i because of an ongoing problem. Angelo understood the situations and took care of it to my satisfaction. Perillo and BMW are very lucky to have him as because of an ongoing problem. Angelo understood the situations and took care of it to my satisfaction. Perillo and BMW are very lucky to have him as a team member. He made my frustration go away and restored my fate in the brand and the dealership. I will always come back here. When its time to replace my two BMW's I will come to Perrillo..., I can say that it's due to the fact that Angelo put me at ease and gave the assurance hat if something goes wrong..., He will do what's needed to make it Right. Thank you More

It is always a delight to bring my car in to Perillo BMW. Working with Danette Surges is a big reason why. The thought of car repair work is enough to make anyone cringe and my past experience with car Working with Danette Surges is a big reason why. The thought of car repair work is enough to make anyone cringe and my past experience with car dealerships has been no less than maddening! Danette puts all of that frustration and worry to ease. She is communicative, efficient, and forthcoming. Working with Danette comes with a level of transparency and honesty that I have not experienced elsewhere. She’s direct, knowledgeable and recommends what’s necessary. No games. She ensures timely service and that the work that is done is of the highest quality. If you want a concierge rated service from Perillo your visit should start with speaking to Danette. More

I came in for recall service Friday April 22, 2013 and was immediately helped by an extremely polite lady Danette Surges. I've never experienced such high end professionalism in all my years. She was immediately helped by an extremely polite lady Danette Surges. I've never experienced such high end professionalism in all my years. She was so helpful, answered all my questions, was extremely knowledgeable, and called me back as soon as the car was ready. I can only hope in the future that I will have the great oppurtunity to work with Ms. Surges again. She is truly invaluble to your service group. More

Danette has always provided excellent and friendly service. She is knowlegable, practical, forthcoming and always attentive to my needs. At times, she is the only reason I return to Perillo for serv service. She is knowlegable, practical, forthcoming and always attentive to my needs. At times, she is the only reason I return to Perillo for service. She also works with the sales staff. I purchased my present 330ci as a result of her reommendation, when my prior BMW was in for extensive service. She is in all ways a gem. Some of your other service personnel wld benefit from learning how she does things. Today, for example, the service department was in disarray until she "rescued" me from a rude and quite unhelpful service person. But for her intervention, I'd have departed for another provider. Bob Helman More

Very poor service followed by finding out that half of the employees are not bmw certfied. Also found some of the work not even done had done over at r and n independent repair the employees are not bmw certfied. Also found some of the work not even done had done over at r and n independent repair More

If you care for your vehicle... or are concerned with how a dealer will behave when somthing doesn't go quite right, DO NOT TAKE YOU CAR TO PIRELLO BMW!!! a dealer will behave when somthing doesn't go quite right, DO NOT TAKE YOU CAR TO PIRELLO BMW!!! More

Again, they deserve 0. BMW, if you can hear from us, you Again, they deserve 0. BMW, if you can hear from us, you must do some actions. The most sucks service, worser than Hundai sevice level. (-) The m Again, they deserve 0. BMW, if you can hear from us, you must do some actions. The most sucks service, worser than Hundai sevice level. (-) The most recent event, Perillo guys called my insurance company, claim they need supplimentary repair to my car, then never reach me. My insurance sent the check to them, luckly they also sent a letter to me. Otherwise I never know those guys already got money. then I tried to call them, but can NEVER reach the guy! Now, it is almost a month after they got money! (-) In the past years, since this is the only BMW downtown dealer, I have to use it. a. No car wash sometime. b. Steal the money I put in the car (nearly always) c. Can not lend car, even when my car is a long service like 2 weeks. d. A couple of times, forget to put some PARTS BACK in the service! e. Once, I got the car with WARNING blinking in the car, said air bag isn't working after a "Car Window Service". The guy just drove the car to me, ignoring those big warning, and tell me "you are all set !" f. Another time, I got the car with 3 of 4 windows can not close!! I bought my car in a suburb BMW dealer, they really treat customer like god, and I really enjoyed the excellent service, but last 3 years in Perillo really like a bad dream! More