Perkins Chrysler Dodge Jeep RAM - Service Center

Bad Service Experience I had a rear seal replaced on my Dodge Avenger for $1,200. Recently it leaked out 2 quarts again. I brought it back in hoping they would be able to I had a rear seal replaced on my Dodge Avenger for $1,200. Recently it leaked out 2 quarts again. I brought it back in hoping they would be able to fix it again. The service person (female) claimed they had never made the repair to my car and claimed they had only looked at the transmission. In fact, they did both. I insisted they did and she suggested I didn't know the difference between oil and transmission fluid... Big difference... Surprising that a female would try to pull the old "get one over on the woman" trick. Had she taken the time to look back through all the service records this conversation would not have gone the way it did. Also, do not buy their service packages if you have low mileage vehicles. I used 3 and they expired. Basically I paid over $100/per oil change on my car and truck. I should have read the fine print that they expire. "My bad" but don't fall victim to it. More

Check Your Owners Manual/ Check your recalls FIRST OF ALL, SALES SEEMS TO BE ALRIGHT, BUT BEWARE OF THE SERVICE DEPARTMENT. One Piece of advice for all people that have no other choice but to FIRST OF ALL, SALES SEEMS TO BE ALRIGHT, BUT BEWARE OF THE SERVICE DEPARTMENT. One Piece of advice for all people that have no other choice but to take your car to the money pit, CHECK YOUR OWNERS MANUAL AND LEARN YOUR SERVICE SCHEDULE. Perkins standard 30k service sold includes changing of all fluids in differentials, t-case, and everything. Cost is increased for customer without need. Chryslers states that an inspection of these fluids are to be conducted and unless something is wrong, (metal shavings, contaminated, etc...) these fluids are not recommended to be changed until later. Parts will overcharge, and every screw or bolt is added to cost. Colorado Springs Dodge and Faircy Boys is a way better alternative to Perkins, Jiffy Lube is a better alternative to Perkins. Perkins main objective is to make money, and they don't care if it hurts their customers. Even if they seem nice, they only have the one agenda. Service writers and techs all get bonuses on upselling service. even if it is not needed. Check your recalls. If you have an R09 recall or a P65 recall, or anything that involves wires, chances are if you got the recall done at Perkins, the recall was done incorrectly and your vehicle is at risk of fire, or failure. Head lamp wiring recalls are not done, they just put a rubber seal on the old wires to make it look as if the recall was actually performed. Warranty work is not always done by certified techs, chances are if you had work done that was warranty, the tech that did the work didn't know what they were doing. Perkins does not push for training in different sections so when there is warranty work to be done, an uncertified tech will do the work and a certified tech will clock the time so on paper it looks like it was done correctly. Also, check your fluids. when they sell you a power steering flush they just empty the reservoir and refill it, they don't actually flush the system. same with coolant. Transmission service and flush. when you are servicing the transmission and replacing filters, you do not need to flush the cooler. a flush is done when the transmission pan is not being dropped. BUT THEY WILL SELL YOU BOTH ANYWAYS Know what you have. Some of the new vehicles have non serviceable transmissions and other components, Perkins will tell you that you need a service and charge you for a service that cannot be performed, even if they tell you the work is done. Check your clips. Normally if the dealership is responsible for breaking a clip or a push pin or a rivet, then the dealership will pay the $6 to replace it. Perkins will either not fix it and there will be parts hanging loose, or charge you for the replacement part. DO NOT DO BUSINESS WITH PERKINS MOTOR COMPANY SERVICE DEPARTMENT. THEY WILL DO SHADY WORK, RIP YOU OFF AND CHARGE YOU FOR THINGS THAT ARE NOT DONE AND NOT NEEDED. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND WILL DO EVERYTHING IN THEIR POWER TO GET MORE MONEY OUT OF YOU. More

BAD Service - Completely mislead me I took my 2500 Dodge RAM truck (2006 with only 55,000 miles on it!) in to Perkins after seeing tire wear in a strange pattern. Tire company and local I took my 2500 Dodge RAM truck (2006 with only 55,000 miles on it!) in to Perkins after seeing tire wear in a strange pattern. Tire company and local mechanic said to have it checked by the dealer because of known recall issues so i took it to Perkins. Worked through service assistant manager, Donnie J. Multiple conversations with Donnie occurred - even asking him to make sure the tires were aligned after correcting the issue so I would not continue to have tire issues (tires only 1 year old and ruined). He told me yes, of course. He even gave me the numbers to Chrysler so I could follow up with them on seeing about reimbursement for the tires after i picked up the truck. I opened a case with Chrysler and to my surprise, learned they NEVER did anything to correct the issue. They say it wasn't the recall they checked for, but NEVER BOTHERED TO TELL ME WHAT THE ISSUE WAS/IS!! Nothing noted, nothing told. Just let me drive out of there with apparently the same issue i brought the truck in for and never telling me what was wrong! Donnie mislead me during the entire process to believe that my issue was corrected. I even had them do other work, while the truck was in there getting my initial issue corrected! This is the short version - lots more details if anyone needs them. Bottom line - this dealership is NOT be honest. I will NEVER buy another Dodge and encourage you to watch your servicing with a fine tooth comb. Find a mechanic you can actually trust. More

beware bait and switch in service department I wish I could post less than a star. Over a month ago I took my 2009 Jeep Patriot with the lifetime powertain warranty here for a check engine light. I wish I could post less than a star. Over a month ago I took my 2009 Jeep Patriot with the lifetime powertain warranty here for a check engine light. I had already pulled the code and knew the issue to be with my Intake manifold. I was told they needed to diagnose it anyways. OK no big deal. So I make an appointment and drop it off. About an hour and a half later I get a call from the service department. Yes there is a problem with the intake manifold and they will get it fixed. It is covered under my Lifetime warranty and no problems there. He then proceeds to try and sell me a new radiator cap, Fuel injector cleaning, spark plugs, and a new battery for $700.00. I politely declined as I do my own plugs, a radiator cap is 10 dollars and I had a battery on order already. Just fix the main problem please. Again told no problem. About 2 hours later they call me again. I figure my Jeep is ready. They inform me oh by the way now it is not covered under warranty and it is going to cost me over $300 to repair it. At this point I have been woken up twice and my vehicle isn't even done. Also I need it to be done by 4pm so I can go to work. I work nights and that is why I made an appointment for when they open and dropped it off as they opened. I tell him just fix it so I can go to work in a couple hours. I return to Perkins at 4pm I pay the fees and get my truck back. 2 Days later I receive an email survey. I convey this entire story on it and am told by their online system I will get a call back to discuss why I am unhappy. Yeah I never heard a thing from them. So now I am posting my reviews online to get the word out. Perkins will pull a bait and switch in their service department. From now on I will take the Jeep to Pueblo or Denver. Maybe there I will get true honest service from a dealer who actually cares about their customers. More

Incompetence The staff is very unprofessional and way below average on customer service for a service department. I'll never, ever, ever take my 2014 Dodge Charger The staff is very unprofessional and way below average on customer service for a service department. I'll never, ever, ever take my 2014 Dodge Charger there again. Daniella and Jared were the best they have along with Jack the shuttle driver. They will loose your keys and paperwork. BEWARE!! More