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Perkins Motors - Service Center

Colorado Springs, CO

3.5
120 Lifetime Reviews Review Dealership

120 Reviews of Perkins Motors - Service Center

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February 18, 2021

"It was easy to get our appointment ste up. Always is...."

- Rcarbajal1365

It was easy to get our appointment ste up. Always is. Friendly customer service, that can help direct to the person you need to talk to. Always good information after the service is complete. Faster service than places we have been before.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Karen lovvorn
Feb 19, 2021 -

Perkins Motors responded

Thanks for the great review! We're glad to hear your experience was positive. We hope to see you again soon!

February 12, 2021

"Friendly, polite and honest! Great experience with, I..."

- Zoom

Friendly, polite and honest! Great experience with, I believe his name is, Silas Valdez, adviser, got me in and out fast! Thank you for an enjoyable experience!

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Recommend Dealer
Yes
Employees Worked With
Silas Valdez, Adviser
Feb 14, 2021 -

Perkins Motors responded

Thank you for taking the time to share the positive experience you had at Perkins Motor Company, Inc. We are super glad you were taken care of in a timely and efficient manner. Feel free to reach out to us if we can help with anything else!

February 12, 2021

"My service advisor, Dean Williams, made my first visit to..."

- Joseph.a.chappell

My service advisor, Dean Williams, made my first visit to Perkins Motors smooth and flawless. He was very helpful and upfront with the services needed and for pricing on my additional requests. I will not hesitate to return in the future!!!

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Recommend Dealer
Yes
Employees Worked With
Dean Williams
Feb 13, 2021 -

Perkins Motors responded

Thank you for visiting Perkins Motors, Joseph! We will be sure to thank Dean for providing you with smooth and flawless service. We look forward to working with you again!

February 03, 2021

"Flint is the man! Addressed all of my concerns in a..."

- Ddowis23

Flint is the man! Addressed all of my concerns in a timely and efficient manner and truly goes above and beyond to service the customer.

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Recommend Dealer
Yes
Employees Worked With
Flint Boyd
Feb 04, 2021 -

Perkins Motors responded

Thank you for visiting Perkins Motors! We will be sure to thank Flint for providing you with excellent service. We look forward to working with you again!

January 27, 2021

"Highly recommend the Perkins Motors service department...."

- Jim

Highly recommend the Perkins Motors service department. Julian, my service rep, was first-rate in working through my truck's issues. One of the problems was particularly hard and the shop manager came to conduct a review of the issue and made what I thought was a good recommended way ahead. Totally trust this team of professionals.

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Recommend Dealer
Yes
Employees Worked With
Julian Sandoval
Jan 28, 2021 -

Perkins Motors responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with our Service Department and to know that Julian was helpful. We value your business at Perkins Motor Company!

January 26, 2021

"Great customer service, well run facility. They got my..."

- Jeff Hernandez

Great customer service, well run facility. They got my vehicle in and out for minor repairs at a great price. Very satisfied with Perkins overall.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Flint
Jan 27, 2021 -

Perkins Motors responded

Jeff, thanks for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

January 21, 2021

"I have mothers trougle 2016 jeep grand cherokee which was..."

- kpmnccaffery

I have mothers trougle 2016 jeep grand cherokee which was there for 4 and 1/2 months waiting on parts, was fixed only to have a gascet fail 1 day after picking it up. Necessitated pulling engine and tranny and now has to have it done again. FLINT BOWEN has been fantastic to work with and you at Perkins have gone above and beyond the call of duty about supplying me with transporations during this time. Believe it will be fixed this week. Thanks to all of you at Perkins andFCA for helping me out as the 30 dollar part took a long time to get and the repair has been even for difficult. Thanks again for all that you do. Dr. Patrick McCaffery

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Recommend Dealer
Yes
Employees Worked With
FLINT BOWEN
Jan 22, 2021 -

Perkins Motors responded

Our team always works hard to make your experience great! They will be glad to learn your feedback. Thanks for choosing Perkins Motors!

December 28, 2020

"We bought our jeep from perkins in 2018 they were..."

- Kristopher and Christina

We bought our jeep from perkins in 2018 they were friendly and informative. We took it in for an oil change recently and they are still great!

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Recommend Dealer
Yes
Employees Worked With
Dec 29, 2020 -

Perkins Motors responded

Kristopher and Christina, thank you for taking the time to share your great service experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

December 04, 2020

"This is my second brand new dodge truck from Perkins..."

- shawreyes

This is my second brand new dodge truck from Perkins Dodge, I’ve been in Perkins for service twice now with my new 1500 Ram, my service experience with Kayla couldn’t of been better, I’ve trained and been in the service industry For over thirty years. I hope she is there every time I need service for my vehicle.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Cody racine
Dec 05, 2020 -

Perkins Motors responded

Thank you for sharing your feedback with us! We are thrilled to learn that Kayla's superior service earned such kind words. We can't wait to share them with her. Congratulations again on your Ram 1500; we look forward to your next visit.

December 02, 2020

"I am beyond baffled by the lack of professionalism and..."

- Mykayla Jurasin

I am beyond baffled by the lack of professionalism and customer service at the Service Department. We were given a loaner per our warranty coverage for our repairs. The first loaner we were given was incorrect and a mix up with another customer. Our belongings and child were loaded in the vehicle ready to go until we heard the staff explain to the other customer that was her vehicle. There was no communication TO US from the staff over this issue. The staff continuously walked away from the service desk without explaining their reasoning until after several minutes another vehicle was brought up for us. After AGAIN loading our child and our belongings into this second vehicle we noticed the vehicle was absolutely DISGUSTING on the inside. When we made it known and questioned why we were given an unclean vehicle we were told they didn’t have time clean it and no other vehicles were available at the time. The ONLY option we were given was to bring it back and be without a vehicle during the time of our repairs. In no way was the staff professional in making their customers happy. We will never bring a vehicle back here for services or buy a vehicle here.

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Recommend Dealer
No
Employees Worked With
NA
Dec 02, 2020 -

Perkins Motors responded

Mykayla, I am troubled to learn about your disappointment regarding your recent experience with our Service Department. Your feedback is important to us and we would appreciate the opportunity to speak with you and address your concerns. Please reach out to me at your own convenience. I look forward to connecting with you. Best, Chris Koury General Manager | Perkins Motors 719-301-6609

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