Perry Chrysler Dodge Jeep Ram - Service Center

The Customer service was FANTASTIC! The advisor was friendly, knowledgeable, and professional. The service was done on time, and I am very happy with the price it cost. I always recomme The advisor was friendly, knowledgeable, and professional. The service was done on time, and I am very happy with the price it cost. I always recommend Perry Chrysler Dodge of National City to my friends & family! More

Everyone at Perry Chrysler was extremely helpful, kept us up to date on our vehicle status and made sure we were taken care of! up to date on our vehicle status and made sure we were taken care of! More

John the service writer I work with was very good. The time it took to get the part I needed seemed excessive The time it took to get the part I needed seemed excessive More

Great work performed by my service advisor he did. Such a great job finding all my needs! Such a great job finding all my needs! More

Modesto is a great person ; He is a kind person and was always aware of the progress of the car always aware of the progress of the car More

Great service provided by Ethan, thanks for keep me informed and for getting my car fast. informed and for getting my car fast. More

Aweful and unproffesional Horrible service and attention to detail dropped Off vehicle for a Safety recall and discussed the need for A Shuttle Back to work. Was told no probl Horrible service and attention to detail dropped Off vehicle for a Safety recall and discussed the need for A Shuttle Back to work. Was told no problem as long as within 10 miles checked and was good to go. After pulling in to an over flowing service line @1000 30min prior to my appt. I waited 20 min and was never approached by anyone I then approached a service office full of lazy laughing fools whom looked at me with blank stare. I was then asked i needed service at the service office !!! I stated yes and that I was waiting by the back of the long line of cars . Only then did two guys pull up the several cars sitting in the service line so I could check in. At this point reminded about the shuttle I had previously discussed as I was missing work. I was sat on a bench and told that at 1030 it would take 25-30 to get a shuttle driver to bring me , I stated ok and sat there while I looked at an empty shuttle sitting in front of one of the service lines. 35-40min later I approached the same employee who looked surprised by me and I asked what's up with the shuttle? He then stated oh yes let me call him. WTF. He quickly switched to Spanish and told the shuttle driver that he had someone whom he told 30 min how long till he returned. Upon hanging up he then told me 30-35 min I said another 30 min huh. To which he replied 45-1hr . Sorry sir the driver whom I never saw show , had to drive to Point Loma. After another 30 min with no one approaching me other than. Pushy salesman as I roamed the lot. I obtained a 20 dollar uber ride back to work .nobody called me or asked where I went or tried to get me this shuttle. My initial service call and check in had informed me that it would be complete by the latest at 5-530pm . At 648pm after no call or update I called to find out what was going on with my car. I was put on hold and then told that there was no way that the vehicle was going to be complete today as they close at 8. So after 8 hrs I assume my vehicle was never touched. So I have to find friends to drive me to work as well as get my children to school tomorrow. Dodge service has never been good but . Perry dodge wins the absolute worst of worst in my book. Thank you More

Service department killed my liking for Dodge Service has been in a plummeting downward spiral ever since McCune sold this dealership to Perry. The website no longer lets you log in to set up an Service has been in a plummeting downward spiral ever since McCune sold this dealership to Perry. The website no longer lets you log in to set up an appointment. The only decent guy in Service is Kent. He gave me his direct email to set up future appointments. Unfortunately, someone else answered it (I guess it ends up going to some kind of general account), and while they set up an appointment, they didn't put it in their system. So, when I showed up, I had no appointment. Fortunately, I had the email exchange on my phone, so they did agree to honor the appointment. Seems like they don't really give a sh*t about good customer service. When I've left my vehicle there, I've had to call repeatedly to get an update about its status. On occasions when my wife has waited for her car to be serviced, they'll "forget" to tell her when it's done. Service team member Rudy is especially guilty of this. When their shuttle broke down one time, the driver called in to get another one sent out to pick everyone up. Rudy was the one who answered the phone. An hour later, still no replacement shuttle. Thanks, Perry Dodge... you have KILLED any liking I've had for your cars. I've bought four over the years, and thanks to your utter lack of professionalism, the last one I bought will be the LAST one I buy. If I could give zero stars or at most a half star, I would. More

Great service department and very friendly Thanks!! Got my truck back delivered and super clean, Thanks guys, that porter needs a promotion or at least a raise LOL... The staff even speaks proper Eng Got my truck back delivered and super clean, Thanks guys, that porter needs a promotion or at least a raise LOL... The staff even speaks proper English, Spanish and even Landry speaks French, merci mon ami!! Who does that !!! I got a fair shake all the way safely, comfortably and great value !! Thanks again Landry, Terry, Araceli, mireyna, and all Perry staff More