Pete Moore Imports

Every time I go for service they forget to do something. They actually remembered the complimentary car wash this time but always forget to put my maintenance sticker in my vehicle which is every visit caus They actually remembered the complimentary car wash this time but always forget to put my maintenance sticker in my vehicle which is every visit causing me an extra trip back to the dealership. More

The Pete Moore Dealership has the number 1 “Sales and Service Team” in all of Pensacola Florida. I have been living here for 21 years and used to be a Ford man for years but now after purchasing 4 VW veh Service Team” in all of Pensacola Florida. I have been living here for 21 years and used to be a Ford man for years but now after purchasing 4 VW vehicles. You have excellent sales people Mark Torelli has sold me my last 2 vehicles and we are very happy with him on the team. My first car was sold to me by Gary DeStefano in fact Gary was the one who told me about VW in general and sold me on the make. I can say this Mark Torelli is very knowledgeable on the VW’s and friendly too. Another selling point is the Pete Moore facility ( lot, building crew members all very clean, people will shop and buy from a dealer just by the way it looks then when you have the right people in the right jobs it is an “ All Win Team”. It starts at the top with: General Manager Mike, Sales Manager Jeff and Service Manager Monty. I will always purchase a vehicle from this dealership. Now 3 of my neighbors have VW’s!! More

Pete Moore is the PREMIER automative dealer in northwest Florida! As a veteran of the U.S. military as well as living in Pensacola for the past 30 years, I can vouch to the quality of service and care this Florida! As a veteran of the U.S. military as well as living in Pensacola for the past 30 years, I can vouch to the quality of service and care this dealership provides MOST importantly AFTER the sale. We have purchased three new vehicles over the years. The service and care their automotive maintenance team has provided has been outstanding. I look forward to continued support for this local family owned business. For those moving to Pensacola, begin your car search here. You will not be disappointed! Wes D. Pensacola, FL More

Second review for the same awesome person! Go see David for all of your vehicle needs. His service doesn’t stop after the sale. I recently purchased a vehicle from David and had an emergency l Go see David for all of your vehicle needs. His service doesn’t stop after the sale. I recently purchased a vehicle from David and had an emergency light come on. I reached out to David in a bit of a panic due to the nature of the alert and knowing I have a cross country trip in about 9 days. Within 10 minutes of messaging David, not only did he respond to me but had Noah from the Service Dept call me to set up a time to bring my vehicle for inspection. I’m hoping to be able to write a 3rd rave review once my vehicle is looked over and fixed. Either way Pete Moore will have my business because of David! More

I wanted to do a follow up to the review that was sent for a service visit that was done on 24 April 2023, for an installation of a Bumperdilla. Originally the installation was not done correctly and a r for a service visit that was done on 24 April 2023, for an installation of a Bumperdilla. Originally the installation was not done correctly and a review was sent to Pete Moore Imports in response to that installation. However, after talking to the Service Manager, Monty, he assured me that this was not a normal service visit for this dealership, and he wanted to make sure they got it right. Monty followed up with setting up an appointment to get my VW Atlas back in to the dealership for a New installation of the Bumperdilla, and within 24 hours, I was able to get my Atlas in for the New Bumperdilla, and was in and out within 45 minutes. Although I was not satisfied with my first installation, the Pete Moore Import Service Department went above and beyond to make sure I was happy and satisfied with this installation of the New Bumperdilla. I was impressed with the Excellent followup service by the Service Department, Service Manager Monty and a special shout out to Mark Torelli, for his outstanding customer service. Thank You for making this service visit a five star experience !! More

10/28/2022 - The ladies who answer the phones and direct your calls are rude and dismissive. I had to call 3 times to get to the service advisor that I worked with previously and all I got was his Voicemai your calls are rude and dismissive. I had to call 3 times to get to the service advisor that I worked with previously and all I got was his Voicemail. The first time I called, she was rude and transferred me, then when the call came straight back to her, because service did not answer, she hung up on me. The 2nd time I called she was even more rude, like I was wasting her time?? The third time I called back - again RUDE! I finally got to a voice mail for service. I am just trying to get my vehicle in for a check engine light that has come on AGAIN. I am still smelling antifreeze and the brake noise is getting worse. Our Initial service date - 09/01/2022 The service department does not follow up as they say they will. I called and requested a loaner/rental for when I brought my 2022 VW Atlas for service because we paid for this with our gold package. I was told one would be available for me when I got in. There were no cars available, anywhere, and I had to call for a ride home. The vehicle was in the shop and my complaints were: Check Engine light on, Brake noise, and coolant smell when driving. When I returned to get my vehicle I was told there were two different issues which were sent to VW to figure out, the service center did not know what to do for them. For the Check engine light - The service center told me they would call me back when VW provided the feedback and that a car would be available to me. For the Brakes - harder composite material used and it is normal for some noise- I'm ok with that for now. Coolant smell - system is sealed and due to air bubbles in the system it causes the coolant smell - they removed the pressure cap to let air out - (air is going right back in) should not have the problem anymore. Guess what? still smell the coolant every time we drive it. I have yet to receive a call to advise on the two codes that were sent to VW Service Support team. Would be nice to know what is going on with the Atlas. Courtesy, do what you say you will do. More