Peter Pan BMW
San Mateo, CA
Filter Reviews by Keyword
By Type
Showing 654 reviews
This is my fourth BMW purchase from Peter Pan BMW, and once again the experience was smooth, professional, and consistently reliable. Nader handled everything with care and efficiency, making the process once again the experience was smooth, professional, and consistently reliable. Nader handled everything with care and efficiency, making the process straightforward from start to finish. Their service continues to meet expectations, which is why I keep coming back. More
I bought my first BMW from Eugene Masalitin at Peter Pan BMW fifteen years ago, and I've been a loyal customer ever since — seven cars and SUVs later, spanning new and used, financed and leased, all for my BMW fifteen years ago, and I've been a loyal customer ever since — seven cars and SUVs later, spanning new and used, financed and leased, all for my family. Why keep coming back for a decade and a half? A few reasons: Professionalism. Eugene Masalitin turns car buying into a genuine one-stop experience. In a matter of hours, you walk out with a new car, the best possible deal on your trade-in and financing, and a full walkthrough of your BMW's features so you leave confident behind the wheel. He knows what we need. Over the years, Eugene has come to understand my family's taste and priorities so well that his suggestions for new models or features feel like they're coming from someone who's known us for years — because he has. Genuine expertise and passion. His knowledge of cars goes well beyond the sales pitch, and it shows. He makes it enjoyable. Eugene is funny, charismatic, and easy to be around — visiting the dealership never feels like a chore. Total transparency. He gives you all the technical and financial information you need to make your own well-informed decision, never pressuring, always honoring his commitments and deadlines. His help goes well beyond the sale itself — from advice on maintaining your car, to what to do when someone dings your leased vehicle in a parking lot, to where to get the best tire replacement. He's a resource for anything car-related, long after you drive off the lot. In fifteen years, I've never once regretted following Eugene's advice. If you're in the market for a car, talk to Eugene first — you won't be disappointed. More
Peter Pan BMW provided me with excellent customer service. From the moment I arrived, everyone was friendly, professional, and genuinely helpful. They took the time to listen to my concerns, answer a service. From the moment I arrived, everyone was friendly, professional, and genuinely helpful. They took the time to listen to my concerns, answer all my questions, and made sure I felt comfortable throughout the entire process. I really appreciated how smooth and stress-free the experience was. The staff was courteous, knowledgeable, and went above and beyond to make sure I was taken care of. It’s refreshing to receive this level of customer service. I would definitely recommend Peter Pan BMW to anyone looking for a dealership that truly values its customers. Thank you to the entire team for such a great experience! More
Peter Pan BMW made it easy to shop locally. They have an excellent selection, and both the showroom and the lot are clean, organized, and clearly well maintained. I also had a great experien They have an excellent selection, and both the showroom and the lot are clean, organized, and clearly well maintained. I also had a great experience with the sales team, especially Javed Ahmadzai. He worked hard to earn my business while keeping everything low-pressure and straightforward. Javed took the time to help me find the right car and options, and then worked with me on pricing to make the deal happen. Thank you, Javed and the team at Peter Pan BMW! More
Thank you to Kees + Johnny Chan, the manager! Kees Stokman is a “true gem” at BMW Peter Pan. He is an exceptionally kind, helpful, and skilled at his job. He has a deep knowledge of the car an Kees Stokman is a “true gem” at BMW Peter Pan. He is an exceptionally kind, helpful, and skilled at his job. He has a deep knowledge of the car and was very patient at configuring and building my BMW. When the car arrived, he was so great at explaining the features and answering any questions I had. Kees will help you find or build your dream car! More
I am so satisfied with the level of quality customer engagement so friendly yet very professional . I Definitely I will let other people know thank you so much engagement so friendly yet very professional . I Definitely I will let other people know thank you so much More



