What can I possibly say about these xxxxxxxx that isn't already mentioned. I've owned BMWs exclusively for over a decade and I've been to dealerships all over the country. Nowhere will you find such incompetence than here.
I brought in my 2012 335i for a maintenance and an infrequent "Powertrain Malfunction". It wasn't a big deal, it just popped up, you'd pull over, stop, restart.... it's going great. This happened once or twice in a few months time. I chalked it up to some recall or electronics or even getting some bad gas. (Though, always premium.)
Cut to months later, I can barely drive the car 20 miles without it coming up. And the car goes into limp mode when it happens, so on the freeway, I gotta maneuver out of the way. Bring it in... they all but call me a liar. Finally, after getting video, they offer me $2k off the purchase of a new car. You can get better than that on the website. However, they never failed to try and upsell me when I was in on a service. And, despite their dogged troubleshooting techniques, they never drove the car more than 1-3 miles. Really bang up job guys.
To top it all off, I just want rid of this thing so I barely drive it for 9 months just waiting for the lease to expire. I finally get the option to turn it in early, at my own cost, for the problems their warranty should have fixed. But I was just sick of taking off work to go get it and deal with them. On the way to literally drop the car off, it dies completely.
I was told by their "General Sales Manager" that there was nothing that would be done. They didn't honor their warranty... oh well. And proceeded to try and sell me another. Unbelievable.
The real shame is that it was a wonderful car until this. And I've been a loving owner of so many for so long. Now they just have me looking at other companies.
Well, that's enough for me. I needed a hobby. And my new hobby is telling everyone how terrible Peter Pan is. Shouldn't be hard.