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Peter Pan BMW
San Mateo, CA
657 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 657 reviews
May 12, 2020
The service was wonderful. Everyone was very helpful. My car was clean and ready in a short period of time. They explained the services that needed to be done plus I purchased a new tire which is what I wen car was clean and ready in a short period of time. They explained the services that needed to be done plus I purchased a new tire which is what I went in for. Love this dealership More
by Lcampi
Employees Worked With
Jordan
April 26, 2020
The level of service at Peter Pan exceeded my expectations and it was superb! I was beyond happy and will recommend them to anyone who owns a Bimmer expectations and it was superb! I was beyond happy and will recommend them to anyone who owns a Bimmer More
by NazariMike
Employees Worked With
Steve Hooper, Sean Weaver
April 08, 2020
Great service very nice guy good responsiveness. Car was good service manager Steve Hooper was excellent car was clean brakes respond well facility was clean good service manager Steve Hooper was excellent car was clean brakes respond well facility was clean More
by Johntduda1
Employees Worked With
Steve Hooper
March 19, 2020
I live in San Jose but went to Peter pan BMW to get my car because I was hearing a lot about their customer service, great attitude and knowledge , thanks to my friends for recommending Peter pan BMW to m car because I was hearing a lot about their customer service, great attitude and knowledge , thanks to my friends for recommending Peter pan BMW to me and it’s my pleasure to let you know that if you want great service with excellent knowledge of products then you may want to visit Peter Pan. I greatly appreciated their customer service. More
by smilemaker8789
Employees Worked With
Sean Weaver
February 02, 2020
Excellent sales and after sales service Recently, I got several cars from here both for my friends and my family. I have been customer to Peter Pan BMW San Mateo for almost a decade that way Recently, I got several cars from here both for my friends and my family. I have been customer to Peter Pan BMW San Mateo for almost a decade that way. I believe I got good rates comparatively and excellent service from this place. I got to choose from large number of variants of choices that I had in mind. Keep up the good work!!! More
by PJ
Employees Worked With
Javed Ahmadzai, Shak
February 13, 2019
Dishonest wait times even with an appointment I am pretty sure a majority of the 5 star reviews here were written by people that work here, so I would exclude those reviews if you are considering I am pretty sure a majority of the 5 star reviews here were written by people that work here, so I would exclude those reviews if you are considering going here. I made an online appointment for an oil change at 10:40am. I arrive on time, but still wait 20 min before a service manager speaks to me. When I finish doing the paperwork with Roberto, he lets me know it will be an hour and half and that they will wash my car. I let him know that I will be taking the shuttle to my office nearby and he corrects himself and says my car will be ready at 4pm (this already made me a bit doubtful but I let it go). I wait for a call, but end up getting dropped off at the dealership at 5:30pm thinking my car would have been done by now and they forgot to call. Roberto comes out and says they need 15 more minutes. I came in for an OIL CHANGE.. but I say ok.. I’ll be patient. Later the receptionist yells at me from across the lounge saying hey it’s another 15 minutes. I ask for an honest wait time and she says another 15 minutes and ask if I want my car washed....and says if I want a car wash, it will be extra time. I would have just chalked this up to another bad dealership experience but this is the 3rd time I had to wait an unreasonable amount of time for an oil change here when an appointment was made. Maybe I don’t have the nicest BMW or I’m not spending the most amount of money on my car but I would never expect this service. This is definitely isolated to this specific BMW dealership because I’ve never had issues anywhere else before. Beware of dishonest wait times and don’t waste your time coming here. More
by Ele1031
Employees Worked With
Roberto
April 05, 2018
Charged $9000 for nothing & employee joyrides for 100+ miles I took my car in for a "drive train malfunction" was told after they had it for over a week and after maintenance work had supposedly been completed t I took my car in for a "drive train malfunction" was told after they had it for over a week and after maintenance work had supposedly been completed that I needed a new engine. I was told BMW was going to cover most of cost. Almost 2 months later I'm told my cars ready. The initial estimate had been approx $2000 I ended up paying $9000 and was told I had a new engine. The detail I had paid for both interior and exterior wasn't done and when I looked at the "new" engine it certainly didn't look new to me. Less than a week later same "drive train malfunction" and back to dealership. Another month sitting there at the dealership, oh wait, that's right, apparently my car wasn't at the dealership the entire time. Nope apparently BMW now lets it's employees take YOUR CAR HOME! Yep you read that right! I show up at the dealership unannounced to get something out of my vehicle and after waiting 45 minutes for someone to bring me to my car I'm informed by the service manager that my service advisor took my car home the previous day and wasn't going to be returning to work until the following day. EXCUSE ME??!! He said with total indifference, "Oh, I thought you were aware of this?" No I was not aware of this and totally not okay with it at all. The advisor calls the following afternoon and leaves a voicemail stating that she had driven my car around 85 miles but she was allergic to something in my car and had to allow someone else to drive. YOU HAVE TO BE KIDDING ME! The next day I receive an email that my cars done and theres no charge. I was informed no work was done because they couldn't figure out what was wrong. They didn't do anything but let their employee drive my car around and they had it for almost a month. When i drove off the alignment was horrible so I took it to Wheel Works to check the alignment for $100+ dollars. They asked me if the car had crashed into a traffic island or if I hit a curb at 50 miles an hour because the alignment was so far off. I contacted the dealership both by phone and email requesting information on just what had happened to my car and requesting them to fix it. I never received a response. I took my car to another BMW service center and when they checked my cars records I was told that Peter Pan BMW NEVER PUT A NEW ENGINE IN MY CAR! They charged me for it and gave me a receipt for it but never actually did the work!! AVOID this place like the plague unless you want to be scammed out of a lot of money for nothing. More
by disappointed
Employees Worked With
Service Manager, Jordan Carrick -service advisor
