Peterson BMW

Pricing was rated bad only because I do not think that I received a "fair" price for the 2007 Cayman S that was traded in on the 2011 BMW X5. Since the car had low mileage and was in perfect condition (al received a "fair" price for the 2007 Cayman S that was traded in on the 2011 BMW X5. Since the car had low mileage and was in perfect condition (all maintenance records offered) I feel that any value below KBB wholesale (Dealer trade in price) was a "bad deal". I accepted the offer, however, only because of the great job and professionalism that your employee, Lee Schel, showed towards my daughter and myself. More

Particularly liked communication while waiting for car build. Car was ready when we arrived. Friendly atmosphere. Identified that a diesel was available even though not publicized. build. Car was ready when we arrived. Friendly atmosphere. Identified that a diesel was available even though not publicized. More

Excellent sales team. They treat you with respect. They are honest and truthful. This is my 3rd BMW and my 3rd purchase at Peterson BMW. I will recommend them, specially Marlon without any reservation. are honest and truthful. This is my 3rd BMW and my 3rd purchase at Peterson BMW. I will recommend them, specially Marlon without any reservation. More

If you want to buy/ lease a car from a dealership that truly cares, then Peterson BMW is the place to go. Outstanding service on all fronts including staff that are well versed on the vehicles they sell. truly cares, then Peterson BMW is the place to go. Outstanding service on all fronts including staff that are well versed on the vehicles they sell. Even though the dealership was busy the day we visited, our client advisor made us feel like we were the only ones who mattered. We were never pressured to buy and encouraged to ask questions and drive! Peterson BMW isn't just about buying/ leasing a really great car, it's about forming a lasting relationship. More

the salesman was very knowledgeable about the car considering I basicly bought the car over the phone I had a great comfort level with Lee had I not I wouldn't have came out from California to buy considering I basicly bought the car over the phone I had a great comfort level with Lee had I not I wouldn't have came out from California to buy it. the car was just as he represented it to be (perfect). More

I had the 60,000 mile service and inspection performed and had my new tires put on. Everything was great except the tire machine tore one of my rear tires and three lug nuts didn't get tightened and fell and had my new tires put on. Everything was great except the tire machine tore one of my rear tires and three lug nuts didn't get tightened and fell off on my road trip. As far as the tire, it took me 3 months to get a replacement because they were on backorder. Once I got the new one Collin had them put on for free and submitted the bill for the new tire for reimbursement. The only real disappointment in the process was the reimbursement. Everything got lost and I had to re-submit my receipts. It took 3 weeks to finally get the refund check. Collin was very helpful throught the process though. More

I was in the market for a new car and I was torn between a BMW at Peterson and a Mercedes at another dealership. Lee's professionalism and was the deciding factor for me because the salesman at the other de a BMW at Peterson and a Mercedes at another dealership. Lee's professionalism and was the deciding factor for me because the salesman at the other dealership was a very unprofessional and gave the impression he was only interested in making a sale and was very pushy. Lee seemed to really care and wanted to make sure I was getting what I wanted. Thanks Lee! More

Rich was straightforward and very informative with all BMW-related questions. He was thorough with answers and explained all the other needed information, as we had researched and compared vehicles we we BMW-related questions. He was thorough with answers and explained all the other needed information, as we had researched and compared vehicles we were interested in purchasing (only other German competitor brands) beforehand already. Price was the only "weighted" item remaining with our decision, and we felt that both Rich and Sam were there to help us reach our final decision. More

Marlon is very knowledgeable about the cars he is selling, he was able to assist us with all the questions we had in a very professional way. it made the process of buying a new car a very pleasent selling, he was able to assist us with all the questions we had in a very professional way. it made the process of buying a new car a very pleasent experience More

When I called for an appointment for my car, having previously received a reminder for service (thanks for that reminder), but moved to act by the fact that my car gave me the message that the engine n previously received a reminder for service (thanks for that reminder), but moved to act by the fact that my car gave me the message that the engine needed to be checked soon, I asked for an appointment for the next day because I could conveniently have a ride with a family member whose car happened to be scheduled for service. After some small hesitation because of other previously scheduled appointments the service person did give me an appointment and fit me in that next day. The service issue was resolved and the car has been functioning perfectly well. As usual, everyone was friendly and helpful and they even washed the car which is also something they have done customarily. I really could not ask for better service and customer handling. Rita Cousins. More