Over the Labor Day weekend, I was driving a vintage 91 325i that I had purchased from a friend back east. (on my way home to Vancouver, WA) Unfortunately, as I drove through Boise, the main belt let go and I was able to get to the side of the road before the car overheated.
BMW Roadside dispatched a tow truck within 45 min and I was at the dealer in no time. It was Sunday afternoon and they were closed, so I left my car and a note in the service drop box, taking a flight home.
Tuesday, when service was open, I got a note from Ryan McCalla right away, letting me know that they had looked at the car, found the problem and gave me a very reasonable estimate to repair. I had them do an automatic transmission fluid/filter service as well.
The work was carried out quickly, professionally and well within what I was expecting this all to cost.
I returned the following Tuesday to drive my car home, and it was ready on time and washed. Everyone in the dealership was a pleasure to deal with, and I truly appreciate that the staff went out of their way for me.
That they took such fantastic care of a random guy passing through speaks volumes about this dealer. I felt that I was right at home, and wouldn't hesitate to make the road trip to buy a car from these guys in the future. Highly recommended!