My mother had briefly looked at a new BMW in Boise while there for a quick trip. She spoke to Alen at that time with no pressure and just great service. She didn’t have her hubby there at the time and Alen knew there wasn’t a sale happening that day but he was so good to send pics to my dad also. So fast forward a couple of months and my mom and dad tried their local dealership for a vehicle and they were not interested in getting them a vehicle they wanted.. just selling them something they had on the lot, non of which they liked and they said they would t bring one in from a different dealership. So they quit looking for a few weeks and because my dad knew “ the guy in Boise” was so nice , helpful and respectful, he had me get a hold of him to surprise my mom with the car she wanted! In the brief time Alen spoke with my mom he remembered exactly what she did and didn’t like and eventually made sure my dad had the right car for her. He was so patient with me, the go between and my dad who he hardly got to speak to because he was always with my Mom and I’m sure the back and forth for days was not the easiest to do. He then delivered the car( with another employee that was equally as amazing) on his day off to make sure that it was a special surprise for her.it was so much more than any of us hoped for and she was so happy!!! Thanks so much to the dealership as well which obviously allowed Alen to go above and beyond by delivering the car as well. We are a family big on referrals and we will be referring and the service received was definitely worth referring! Thanks so much!