Peterson BMW

Car maintenance Ryan, the service manager, always instills the at most confidence in the care of my car. No matter what my needs are, he will seek an appropriate ans Ryan, the service manager, always instills the at most confidence in the care of my car. No matter what my needs are, he will seek an appropriate answer More

Unprofessional and misleading Very Rude and unprofessional service representative. Tried to sell service without professional analysis and artifact of any problem. Careful of what Very Rude and unprofessional service representative. Tried to sell service without professional analysis and artifact of any problem. Careful of what these guys are telling you just to fetch your money for their personal goals More

Thrilled with service I made an appointment on the phone & they understood exactly what I was talking about! I had my car towed in & I texted (by my choice) with Ryan, serv I made an appointment on the phone & they understood exactly what I was talking about! I had my car towed in & I texted (by my choice) with Ryan, service advisor, the status of my vehicle. He was very prompt & direct with his answers!!! More

Great Service Relations Pleasant and easy to work with. Tonya and the entire staff is very kind, thoughtful, and aim to please! I would highly recommend Peterson BMW to anyon Pleasant and easy to work with. Tonya and the entire staff is very kind, thoughtful, and aim to please! I would highly recommend Peterson BMW to anyone! More

Exceptional staff and service! I brought my son's 08 328i in for recalls and to be perfectly honest I was expecting to be treated poorly due to the year of the car (such was my expe I brought my son's 08 328i in for recalls and to be perfectly honest I was expecting to be treated poorly due to the year of the car (such was my experience at Northwest BMW Fife WA) but to my unexpected surprise, all the staff from service to sales were exceptional! I truly can not say enough good things about them! I've always been a BMW "girl" and have had a few over the years, due to the poor treatment my son received before I actually sold mine and bought a Mercedes. My son however wouldn't give his up since it was a gift from Gramma Shirley! But thanks to Peterson's staff they have renewed my faith and loyalty to BMW! Keep up the great work! Sincerely, Cynthia Campbell More

Great service, great attitudes The BMW crew goes out of their way to make your service as painless as possible. They are very courteous about everything. They meet you at the door The BMW crew goes out of their way to make your service as painless as possible. They are very courteous about everything. They meet you at the door and expedite your service and/or request. They are usually very accurate on their time estimations. More

Engine light came on during holiday trip. Tonya’s sterling customer service was greatly appreciated. She is enjoyable, knowledgeable and goes out of her way. Great asset to your service depa Tonya’s sterling customer service was greatly appreciated. She is enjoyable, knowledgeable and goes out of her way. Great asset to your service department/dealership. More

Always great working with Tonya Stroup- Service Advisor Tonya is and outstanding Service Advisor-she always ensures that my car is taken care of. She always provides excellent customer service with a smile Tonya is and outstanding Service Advisor-she always ensures that my car is taken care of. She always provides excellent customer service with a smile. More

Poor service! Have had poor service for years. Recent visit kept me waiting for several hours after I was told it would be done. Never called or apologized. And, Have had poor service for years. Recent visit kept me waiting for several hours after I was told it would be done. Never called or apologized. And, they are expensive compared to other shops in the area. Wanted to look at new cars while I was waiting but all the sales reps were standing around talking. No one wanted to go out in the cold. More

Z3 bad service Service was not up to their old standards. Had a problem with the BMW so dropped it off the night before without an appointment. Expected to at leas Service was not up to their old standards. Had a problem with the BMW so dropped it off the night before without an appointment. Expected to at least hear something and set up an appointment. Next day at 4:00pm stopped in after no contact. The key and early bird envelope had not even been removed from the outside drop box. Was told it would be a week before I could get a first thing in the morning appointment which was ok, Did a similar event, filled out the envelope and left key in the drop box the night before. At 2 pm no contact so stopped in and service went to service area and told me that parts were needed but no estimate. We discussed and I asked him to just do it as the car was not usable without the parts. He said it would take 4 or 5 days to get parts unless I wanted to pay for overnight. As it turned out, parts took a week, wonder what the charge would have been for over night. Car received a free check out but when I got in with the engine running the service needed light was on with no comment!! Also remember when we bought it there, the service included a loaner if they had to keep it overnight. Does not happen any more. More