Peterson BMW

Good work on the vehicle but lackluster service This is the first BMW dealership I have been to in the US and Germany that not only did not offer a loaner car during service but flat out refused. Th This is the first BMW dealership I have been to in the US and Germany that not only did not offer a loaner car during service but flat out refused. The dealer claimed they were out of loaners but it is a complex of vehicle sales entities that fall under the Peterson umbrella. They refused call to Peterson Toyota to see if that dealer had a loaner. They share a lot and are under the same name. The tech just told my wife to take the bus. Completely unacceptable and this is the 2nd poor service incident my family has experienced from a Peterson organization in the last 6 months. More

No longer a top dealership. It's fallen off since Jim Tully Peterson used to be a top notch dealership under GM Jim Tully. Jim would always walk the showroom floor and greet and speak customers. Since Jim le Peterson used to be a top notch dealership under GM Jim Tully. Jim would always walk the showroom floor and greet and speak customers. Since Jim left two years ago I have never met the new GM. I receive constant mailers and emails wanting me to upgrade my BMW to a 2019 model. That is the only interaction I have had with the new GM Nils Peterson. The general atmosphere has changed and is no longer an inviting place to visit. More

Excellent service and follow-up Ryan and staff were extremely helpful during my recent service visit. I had a few questions that were answered fully and completely. If they didn't Ryan and staff were extremely helpful during my recent service visit. I had a few questions that were answered fully and completely. If they didn't have an answer, the immediately found someone to help me, to include some very helpful suggestions for my navigation update. It is truly a wonderful experience every time I bring my car in for service. Thank you!! More

Great Customer Service The customer service, as well as the work that was done on my vehicle, was excellent. All the employees I saw were courteous. I have no concerns or co The customer service, as well as the work that was done on my vehicle, was excellent. All the employees I saw were courteous. I have no concerns or complaints. More

Another good service experience Ryan was friendly and efficient as always, interacted beforehand via email to simplify scheduling and made the logistics easy with a shuttle ride afte Ryan was friendly and efficient as always, interacted beforehand via email to simplify scheduling and made the logistics easy with a shuttle ride after drop-off. More

Recall Service A very pleasant experience--I waited for the service to be done (a few recalled items), and the atmosphere in the waiting area was friendly and energe A very pleasant experience--I waited for the service to be done (a few recalled items), and the atmosphere in the waiting area was friendly and energetic. Ryan, my service rep, kept me informed about the status of the work, and was quick to get me on the road once it was complete. Auto service is unavoidably inconvenient, but if all service centers were like this one we would all be much happier auto owners. More

Recalls Had three recalls on my recently purchased BMW X3. Peterson scheduled me within a week and took care of all three recalls with no problems. Did not Had three recalls on my recently purchased BMW X3. Peterson scheduled me within a week and took care of all three recalls with no problems. Did not leave with a long list of recommended service also--that was a plus! Tonya took good care of me. More

Peace of mind Consistent attention to details and customer service very much appreciated Even washed my car for me quick and efficient but more can you ask for righ Consistent attention to details and customer service very much appreciated Even washed my car for me quick and efficient but more can you ask for right More

Recall items on BMW Dropped off the car and was met by a friendly coordinator who explained what they were going to do. She called back to explain that the car needed som Dropped off the car and was met by a friendly coordinator who explained what they were going to do. She called back to explain that the car needed some additional recall work done and it would take a bit longer to complete. Very satisfied with the work done. More

warranty service very professional and courteous. customer satisfaction and convenience seem to be priorities. the work performed always seems top notch. a pleasure to very professional and courteous. customer satisfaction and convenience seem to be priorities. the work performed always seems top notch. a pleasure to deal with, thank you. More