Peterson BMW

Why do you send info via an online source? You send appointment reminders via email, within the options you can change the appointment time and date. Well I am told that info does not transfer You send appointment reminders via email, within the options you can change the appointment time and date. Well I am told that info does not transfer back to the service department. For a company that has been in business as long as you have and surely making money, this seems like a waste of everyone's time. Also when I called to confirm the appointment, and was told the info about the data not transfering to you guys, I requested a loaner car. Well that did not happed either. More

Battery and Electrical problems My 2012 BMW 5 IX has been a reliable car from day one until Monday. No power and odd flicking lights when trying to jump car. Had it towed and Peter My 2012 BMW 5 IX has been a reliable car from day one until Monday. No power and odd flicking lights when trying to jump car. Had it towed and Peterson BMW got it up and running in one day. Good experience with Ryan and the check out team. More

Great Service! I had a drivetrain malfunction alert on my car and they squeezed me in the same day to fix it. After running diagnostics, they discovered it needed a I had a drivetrain malfunction alert on my car and they squeezed me in the same day to fix it. After running diagnostics, they discovered it needed a software update. Why BMW doesn't push these updates automatically like Windows, Verizon, Apple, and almost every other software/computer based system does in the background at no additional cost and minimal inconvenience for the consumer is beyond me, but Ryan said the dealership would cover the $195 cost associated with the diagnostics and update for me. Besides the giant inconvenience of having to leave my car with them overnight and the required update that required me to physically bring my vehicle, which was no fault of Peterson BMW but BMW failures as a whole, the experience was positive! More

Best Service Experience!!!! From the time they pick up the phone to the time I hang up, they are attentive and absolutely thorough in explaining what needs to be done, and what i From the time they pick up the phone to the time I hang up, they are attentive and absolutely thorough in explaining what needs to be done, and what it will cost. I get really upset when I am not able to plan for the cost of maintenance or know what the cost will range. The follow-up is awesome and on the level. My service attendant Jake is extremely nice and what seems like a complete upset to me he took it, explained it, and though it didn’t change the outcome i was completely on board with the service needed. More

Excellent Service We had an appointment (on a Saturday) that was honored on time. The work to be performed was explained clearly by Ryan. We come from out of town for We had an appointment (on a Saturday) that was honored on time. The work to be performed was explained clearly by Ryan. We come from out of town for the service. The loaner car was virtually new and fun to experience. The recalls were completed and the inspection conducted. Our car was ready when promised. No up selling or other non-essential services performed. We will be back when the next service is due. More

3 recalls completed on our X5 Very courteous and professional. They took care off all 3 recalls in one day. Excellent job! We have purchased items from the parts department with Very courteous and professional. They took care off all 3 recalls in one day. Excellent job! We have purchased items from the parts department with the same kind of excellent service. More

Excellent service. Very competent and knowledgeable employees. Loaner car during service appointment very much appreciated. As a visitor to Boise, you servic service. Very competent and knowledgeable employees. Loaner car during service appointment very much appreciated. As a visitor to Boise, you service department really helped me out. More

Service.. I took my BMW X5 in for a rattle. They found it, repaired it, and washed my car. They did all of this very quickly and were extremely polite! I took my BMW X5 in for a rattle. They found it, repaired it, and washed my car. They did all of this very quickly and were extremely polite! More

Pleasant experience. Advisors are always professional. Can't give the dealership 5 stars due to lack of loaner cars. I have been a BMW owner for 17 years, leasing new mode Advisors are always professional. Can't give the dealership 5 stars due to lack of loaner cars. I have been a BMW owner for 17 years, leasing new models every 3 years. This is the first dealership I have experience in 3 states that getting a loaner can be an issue. Took my car in for annual service and to fix my sunroof. Issues were fixed, but I left with a new issue. My iPhone will not sync with the car. It did for the last 12 months, but after this last visit it will not work in a 70. Thousand dollar vehicle. As previously stated the service people are very professional and the dealership is small, but very clean. More

As always "FIRST CLASS SERVICE" I have been impressed with the overall professionalism of the entire staff, from the service personnel to the cashiers the service experience has be I have been impressed with the overall professionalism of the entire staff, from the service personnel to the cashiers the service experience has been great. Thank you for taking good care of us and our automobile. More