Peterson BMW

Great, friendly service! The Service Dept. is always very friendly - customer service is great! Love how they always wash my car and make sure everything is checked out and wo The Service Dept. is always very friendly - customer service is great! Love how they always wash my car and make sure everything is checked out and working properly. More

Customer Service In the acquisition of my vehicle, Marlon and the staff were professional, courteous and efficient. Marlon provided me with a lot of information abou In the acquisition of my vehicle, Marlon and the staff were professional, courteous and efficient. Marlon provided me with a lot of information about the BMW vehicle I was considering, and in the end I believe I made an informed decision. More

Super service These people are great! Flexible service schedule, always try to accommodate... never pushy! Sometimes I feel like I'm being coerced into fixing thing These people are great! Flexible service schedule, always try to accommodate... never pushy! Sometimes I feel like I'm being coerced into fixing things that don't need fixing, I feel like the Peterson BMW is very honest and helpful. If I buy another BMW I will buy from Peterson. ~ C More

Great service! Great service and a big thank you to John for squeezing me in to get my car looked at! Thank you for everything in allowing me to get my car serviced Great service and a big thank you to John for squeezing me in to get my car looked at! Thank you for everything in allowing me to get my car serviced in a timely manner. And saving me a few dollars on the high BMW labor repair. My warranty did not cover the part. Car run much smoother after replacing the sensor. Thank you BMW team. More

Overall very good company and customer friendly Car was very dirty and tires were not washed to get white chaulk or whatever was on them off. I washed the car when I got home and put it in the gara Car was very dirty and tires were not washed to get white chaulk or whatever was on them off. I washed the car when I got home and put it in the garage. Also the remote key on the screen said battery in remote needs to be changed. That should have been done. More

Pleased/unhappy I scheduled what I thought was my last 4 year service, only to find out it was not covered as BMW went on the date I purchased the car. Problem with t I scheduled what I thought was my last 4 year service, only to find out it was not covered as BMW went on the date I purchased the car. Problem with this is I did buy the car in December 2012, paid in full. My son & I designed the specifications of what was to be built in South Carolina. I bought the car from Rich, whom is no longer there. I called in February about my BMW 3, only to find out the order was never placed. I had paid for the car in December and did not see it, take ownership off the car or drive it until May 4, 2013. So basically BMW sat on my money for 5 months until my car arrived. They upgraded it to a 2013 model as they failed to put my order in for several months. I expected my last free 4 years service on Monday April 17, only to be told it went by the date I purchased the car, December 2012. Though no fault of my own, I did purchase the car in 2012, & as I said did not take ownership until May, 2013. I was disappointed in BMW for stating the date I paid but did not have the car to drive off in for 5 months. More

Great treatment before the sale.....afterwards, meh. Purchased a certified 2013 BMW X5 Premium on Saturday. Had assistance from Colby initially then Marlon on the day of delivery. All good service and kn Purchased a certified 2013 BMW X5 Premium on Saturday. Had assistance from Colby initially then Marlon on the day of delivery. All good service and knowledgeable individuals. Vehicle did not have a second key FOB or owner's manuals, but we were asked to come back on Monday to pick them up. On Monday when we returned as asked, no key FOB and no manuals. We were promised a follow up call later that day to give us an update. Today is Friday and I have yet to hear from the dealership regarding this issue. More

Extended warranty work We bought an extended warranty from another dealership and always expect problems. No problems, no cost. Great service. They went out of their way We bought an extended warranty from another dealership and always expect problems. No problems, no cost. Great service. They went out of their way to get our 128i back to 100%. Thanks. More

Multiple trips to fix miscellaneous problems with X5 I had several problems with my X5 related to the tow hitch which took many trips to determine the problem, a little frustrating and then another probl I had several problems with my X5 related to the tow hitch which took many trips to determine the problem, a little frustrating and then another problem which apparently had an alert or recall on the electronic steering column making a lot of noise when it went up and down on entering the vehicle. At last it is all fixed and back to normal, hooray, There was a routine service in the middle of all this that went fine as usual. Some of the extra trips were due to ordering of parts. More

Lock and Garage Door Issues The dealership quickly repaired the locking system on our BMW. They really went the extra mile to help us with a garage door programing issue. Alex fr The dealership quickly repaired the locking system on our BMW. They really went the extra mile to help us with a garage door programing issue. Alex from Peterson came over to our home and programed our garage doors in our 2 BMW's.....fantastic service from a great organization. More