Peterson Lexus

Excellent/Friendly Service Went in to purchase my first Lexus. Everyone was so friendly. Michael took his time to help me answer all my questions and make sure I was going to be Went in to purchase my first Lexus. Everyone was so friendly. Michael took his time to help me answer all my questions and make sure I was going to be satisfied with my purchase. From the knowledge of the cars, to the test drive, to making the purchase, he made it seamless. Sarah made the process of financing and choosing warranty options very easy. She was a delight to talk to. Nick even took time to talk to me apart accessories for the vehicle on his day off. Such a wonderful staff!!!!! Thank you all so much. More

Somewhat confused The reason I said what I did is that I did my experience with the personnel are very gracious very helpful and they seem to know their stuff . How eve The reason I said what I did is that I did my experience with the personnel are very gracious very helpful and they seem to know their stuff . How ever I am not so sure that management is totally behind their employees . The sales process is the same as what was done years ago . Also if some one has a problem as I did it is up to the employee to fix it . I would recommend looking at ways to improve customer satisfaction More

Great experience Not the first car our family has bought from Peterson Lexus and it won't be the last. Very helpful and they are not pushy salesmen. They will cater to Not the first car our family has bought from Peterson Lexus and it won't be the last. Very helpful and they are not pushy salesmen. They will cater to your needs and make every effort to find something that fits all your needs. Excellent follow up service and they will treat you great from day 1 til infinity! More

Horrible customer service This dealership only cares about making profit. Once you have already bought the car, they no longer act nice or even consider you as a customer. Espe This dealership only cares about making profit. Once you have already bought the car, they no longer act nice or even consider you as a customer. Especially if the car you bought from them wasn't a Lexus. I believe that in order to be a successful and reliable business, their should be some type of equality when it comes to customer satisfaction. Management is aweful and they only care about you as a customer until you actually sign the sale agreement. More

Tony Ramos and the great team work at Peterson Lexus We were looking for a new car (suv). We had previously owned a Lexus ES 300 , we had it for 15 yrs and loved it, we went to petersons Lexus and was We were looking for a new car (suv). We had previously owned a Lexus ES 300 , we had it for 15 yrs and loved it, we went to petersons Lexus and was immediately greeted by Tony, he was very personable, and knowledgeable. We told him what we had in mind and he showed us everything he had on the lot. That was on a Friday and the following Wednesday our 2017 rx350 was here. Tony was great to work with us on optionals. The Lexus staff works as a team and are great! Thank-you More

Great Car-Buying Experience After hitting a deer and our previous Lexus was declared a total loss, we chose to purchase another Lexus. Foremost was the protection the Lexus gave After hitting a deer and our previous Lexus was declared a total loss, we chose to purchase another Lexus. Foremost was the protection the Lexus gave us as we were not injured at all and attributed that to the safety of a Lexus over many other brands. Michael was extremely helpful in assisting us in our purchase. He did not pressure us but was available to answer questions and help with our decision. More

Great sales service Salesman KeithJensen and the team worked with us to deliver the final product. He is very knowledgeable and was very helpful in getting us into the Salesman KeithJensen and the team worked with us to deliver the final product. He is very knowledgeable and was very helpful in getting us into the RX350 we wanted. More

Thanks Tony My husband found perfect car for I was looking but going to wait until spring. Well long story short went to check his out met Tony who just happene My husband found perfect car for I was looking but going to wait until spring. Well long story short went to check his out met Tony who just happened to have perfect car size, color and etc. we are now both proud owners of new Lexus. D Huter More

Amazing Peterson Lexus was amazing to work with from start to finish. Customer service and sales were amazing. Would recommend no pushing sales man or financi Peterson Lexus was amazing to work with from start to finish. Customer service and sales were amazing. Would recommend no pushing sales man or financial people More

Out of state purchase As I live 500 miles from the dealership, our purchase decision was carried out over the telephone. The dealership lived up to its agreement. The sal As I live 500 miles from the dealership, our purchase decision was carried out over the telephone. The dealership lived up to its agreement. The sales person (Michael Diaz) was kind enough to transport the vehicle to an independent AAA garage of my choice for a pre-purchase inspection as well as pick me up at the airport upon my arrival. As the dealership did not have the 2nd remote key for the vehicle, Michael retrieved it from the original owner and sent it to me in the mail. My only recommendation for this dealership is to secure customer car maintenance records (at the least call the former owner and request records for the new buyer) so that the buyer does not have to duplicate performed services especially for cars with low mileage which requires servicing not only on miles but also on time since last service whichever comes first. For example the particular vehicle I purchased requires timing belt changes at 6 years or 100,000 miles whichever comes first at $900.00+. Also all fluid and filter changes run $580.00--Needless expense if the former owner had timely taken care of these maintenance areas and service records were available to the buyer. In my case they were not, even thought I requested this from the dealership (sales person & finance mgr.) I would personally have called the owner if the dealership would have released the name and contact number which they would not. The vehicle purchased was a 2009 PT Cruiser Limited with 19,071 original local one owner miles, traded in for a new Lexus per dealer. More