Phil Long Ford of Motor City

I am giving this rating because of the following reason: I am giving this rating because of the following reason: 1.) Tom Griffen not even saying hi to me when he was the one who started the paperwork 2.) I am giving this rating because of the following reason: 1.) Tom Griffen not even saying hi to me when he was the one who started the paperwork 2.) The sales person was not even able to sit at the table when the dealer gave the finall offer 3.) The amount of preasure the car sales man was putting on me to by van that was out of my price range. i even told him multiple of times that I cannot afford it. 4.) For a company that has 21 lots to choose from they can only give me three options which none of them were even with in budget. 5.) they let drive a van home on saturday the01/28/2012 and I had ispection that cost a 100 dollars to have completed. We found out that the shocks, strouts, windowsheild wipers we all were needing to be replaced they were unable to come up with a deal to fix it. Then after we told the sales that we were not interesting in doing bussiness them they came up with another idea and that did not even work. THis when the scott the sales man came over and told us that the we only had 2 options wheich wer both out do to the budget. Scott was ruied and more pushy than any of the other sales people that we had to deal with. It was also funny that then looking at numbers on saturday they were only willing to give 2500 for the trade in and saying that was all they can do. However all of sudden today they were able to up the value of the trade in to 3500 but yet the the price a month was going to go up( this is bank issue I know but still it seems to me that if these car sales people wanted to make deal they still had room to work with). Also the car sales person had the nerve to ask me if my boyfriend would helpme with 50 dollars a month until he move in with you. Eventhough he knew that I was doing the car deal on my own. More

Two different times we struck a deal with Kyle at Phil Two different times we struck a deal with Kyle at Phil Long over a 2001 Honda Odyssey he said they had in stock. Both deals were set either by email Two different times we struck a deal with Kyle at Phil Long over a 2001 Honda Odyssey he said they had in stock. Both deals were set either by email or telephone. The first time, we had a deal on the Honda only to be informed the day we had set to travel 45 miles to the dealership that Kyle's sister dealership had an offer on the table by a church group pending the pastors approval. After telling Kyle how much we were disappointed, Kyle replyed he'd let us know if the deal did not go through. Needless to say, Kyle never got back to us. The second time involved the same Honda Odssey. After waiting more than a week, we noticed the same van was still on Phil Long's advertisment list. Upon sending an email to Kyle requesting te status of the 2001 Honda Odyssey, Kyle again stated the vehicle was available. After re-negotiating another price via emails, we struck a deal again. We contacted Kyle and actually set up a time that day to purchase the vehicle, Kyle responded he'd wash and fuel the vehicle up for us prior to our arrival. After sending Kyle an email to confrim that we could make it up to the dealership a little earlier than we had planned, Kyle called back only to inform us again that someone else was looking at the vehicle with the intent to buy and wanted to "catch us" before we left. We told him we were done with him after two times with the same excuse. Today 4/18/11 we tried to connect with either the sells manager or the general manager which got us no reply other than another sellsman who wanted to take care of the matter himself. At least we never exchanged money with this group. With that said, unless you want to get the royal run around like we did, stay away from Phil Long dealerships in Colorado!! More

Employees were very kind and helpful, no pressure at all. Prices, however, were ridiculous. NO wiggle room what so ever, and I did not want to sit there for hours upon hours negotiating a price that wasn't g Prices, however, were ridiculous. NO wiggle room what so ever, and I did not want to sit there for hours upon hours negotiating a price that wasn't going to budge. They also valued my trade way lower than any other dealership in town. They may be a no pressure dealership, but they still have the stubborn pricing and sole interest in gain, nickle and dime everything. I did a lot of research about phil long ford before I went in, and most was good, and on the dealerships website they have claims of helping out every situation, but obviously it wasn't true. I would not recommend phil long ford unless you feel like spending alot of money that isn't necessary. Thank you to Tom and Kyle who took the time and try to help me, you were very nice. But hopefully others will not go to this dealership. More

Our salesman Tom, worked very hard to find us the vehicle that we were looking for. We had chosen a 2011 Ford Explorer which at the time, was very hard to find. Tom searched dealer inventories all over the that we were looking for. We had chosen a 2011 Ford Explorer which at the time, was very hard to find. Tom searched dealer inventories all over the state of Colorado to find our car. Mike, the sales manager then worked with the other dealer to complete the trade for our vehicle. When the car arrived, the customer relations manager Ashley, explained the operation of all of the features of the vehicle expertly and completely. This was by far, the best car buying experience we have ever had. More

I called ahead to inquire about a new truck. I spoke with sales manager Robert Barnes who was extremely professional and knowledgeable about the trucks as well as all of the Ford products. He sent me t with sales manager Robert Barnes who was extremely professional and knowledgeable about the trucks as well as all of the Ford products. He sent me to then work out a deal with salesperson Don Rien who was extremely helpful, and also knowledgeable. I would recommend the sales team at Phil Long Ford at Motor city at any time. My experience was more than pleasant. More