Phil Long Glenwood Springs Subaru

We came in prepared to purchase a used vehicle and had an excellent experience with our salesman. He was friendly, helpful, professional, and genuinely great to work with. I want to emphasize that our decisi excellent experience with our salesman. He was friendly, helpful, professional, and genuinely great to work with. I want to emphasize that our decision not to purchase had nothing to do with him. We were ready to sign the paperwork and pay for the vehicle in full. The car was new to the lot and had not yet been detailed, and there were a couple of minor items that still needed attention, including a window issue and a repair to the center console. We were completely comfortable purchasing the vehicle with those items outstanding; we simply asked for the promised work to be documented on a We Owe before signing. Instead, the sales manager initially wanted us to rely on a signed repair estimate/receipt. When I explained that I wanted the dealership's obligation to complete the repairs documented in the purchase paperwork, he became defensive and told us that the dealership prides itself on “trust and honesty.” This was particularly frustrating because the dealership's own disclosures state that vehicles are sold as-is and that verbal promises are not binding. If I am being asked to sign paperwork protecting the dealership by stating that verbal promises do not count, it is entirely reasonable for me to expect the dealership's promises to me to be documented in writing as well. When I continued to insist on a We Owe, the interaction became unnecessarily confrontational, so we walked out. Our salesman actually followed us outside and was able to draft the We Owe we had requested, demonstrating just how simple this could have been from the beginning. What should have been an easy five-minute conclusion to an otherwise positive experience instead cost the dealership an immediate cash sale. It also cost them a future sale, as my father was planning to purchase his next vehicle there as well and will now be shopping elsewhere. Again, our salesman was excellent, and I genuinely regret that his manager's handling of such a straightforward and reasonable request cost him the sale. We were ready to sign and pay. All we wanted was for the dealership to put its already-promised repairs in writing. More

Shoutout to the GM Chris, Service Advisor Carlos, and my Favorite sales associate Bernadette May. These three went above and beyond and saved me when most other dealerships would have just brushed me off an Favorite sales associate Bernadette May. These three went above and beyond and saved me when most other dealerships would have just brushed me off and made me deal with it myself. If you guys need a car, i'd go there and see them. Bernadette will make sure you understand all the paper work, how to work the car, and make sure you're happy with your decision. Carlos will make sure your vehicle is safe and road safe and ready anytime you get service done. Also Chris (the GM) is just absolutely amazing human. he cares about big team and cares about his customers. ANY subaru needs, go visit the Phil Long Subaru Glenwood Springs! More

Why would I drive 85 miles to Phil Long to buy a new Forester...because I had an unsatisfactory exdperience at my hometown dealer. ai spoke to Chris Hamlin, the Sales Manager at Phil Long Subaru on the Forester...because I had an unsatisfactory exdperience at my hometown dealer. ai spoke to Chris Hamlin, the Sales Manager at Phil Long Subaru on the phone and he was right on with what he was able to do for me with product price and terms. I drove there and met Chris and he remained true to his word. He turned me over to his staff Geraldo and Roy who guided me through the purchase. They were both knowledgable and pleasant. Even when it was time to talk about extra options, no pressure. I had an excellent experience and I am very satisfied. It was more than worth the drive and everyone there was so nice. I recommend them. More

I had an excellent experience with Phil Long Subaru. Staff made my purchase a fair, efficient, and comfortable process. They bring a personal touch to their interaction with you that is outstanding. Spe Staff made my purchase a fair, efficient, and comfortable process. They bring a personal touch to their interaction with you that is outstanding. Special Kudos to Leon and Mike! More

Did not seem too interested on making a deal on pricing or way under value my trade in of my Subaru Outback 2019 with extrremely limited mileage compared to Kelly Blue Book Plenty of room to make a deal or way under value my trade in of my Subaru Outback 2019 with extrremely limited mileage compared to Kelly Blue Book Plenty of room to make a deal as I would have compromised but seemed not interested in a reasonable comeback offer. Their loss !!!!! More

The Phil Long Subaru dealership in Glenwood Springs worked with me tirelessly on a warranty issue and every contact I had with them (specifically, Sara and Alicia) was friendly. They kept me apprised o worked with me tirelessly on a warranty issue and every contact I had with them (specifically, Sara and Alicia) was friendly. They kept me apprised of the progress of my repair and picking up my vehicle after an expert repair went seamlessly. More

Service department is efficient and reliable for your service needs. The waiting area is pleasant. service needs. The waiting area is pleasant. More

Absolutely fantastic experience with Phil Long Subaru in Glenwood Springs and buying a new Crosstrek.! We were blown away by the level of service and dedication from the team. Mike Thomas went above and bey Glenwood Springs and buying a new Crosstrek.! We were blown away by the level of service and dedication from the team. Mike Thomas went above and beyond—he located and traded for the exact car we wanted, down to the color and all the extras, and brought it in from Denver. He also worked incredibly hard to match Denver’s pricing, which we really appreciated. When it came time to pick up the car, Leon made the process seamless. He took his time walking us through all the features and made sure we were totally comfortable before driving off. Very impressed with the professionalism and customer care at every step. Highly recommend this dealership! More