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Phil Long Kia of Motor City - Service Center
Colorado Springs, CO
136 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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136 Reviews of Phil Long Kia of Motor City - Service Center
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May 29, 2023
KIA in Motor City is where we always take our automobile. Prompt, competent and reliable service is what we have come to expect and receive. Our Cadenza is the third KIA we have purchased. We have never been Prompt, competent and reliable service is what we have come to expect and receive. Our Cadenza is the third KIA we have purchased. We have never been disappointed. Keep up the great work! More
by GeorgeJackson
Employees Worked With
Brian
May 20, 2023
Good dependable service from an authorized dealer that I can trust. I have been taking my vehicle to Phil Long Kia for years and have never had any issues with the service they provide. Thank you for peace can trust. I have been taking my vehicle to Phil Long Kia for years and have never had any issues with the service they provide. Thank you for peace of mind. More
by xxviper1xx
Employees Worked With
Greg Hoffman
May 13, 2023
Avoid this dealer at all costs! Their service department is a joke! I took my vehicle here after my horrible experience with Peak Kia. I talked with the service manager at Phil Long Their service department is a joke! I took my vehicle here after my horrible experience with Peak Kia. I talked with the service manager at Phil Long and told him not to waste my time with gaslighting me. He assured me they would do right by me and find the issue and even admitted that Peak Kia's responses were bogus. Thus, I dropped my vehicle off and worked with Steve. I told him that I had spoken with the manager about my issues, and even informed him I had videos of the problem. He didn't get the manager. He didn't get anyone to look at the videos I had recorded of the abnormal operation of my 2023 kia sportage hybrid (sx prestige). After only two hours of having my vehicle, they sent a gaslighting response just as Peak Kia did. Before I came to pick up my vehicle, I called in and spoke with Steve. When I told him that their "fix" wasn't going to work with my vehicle, he proceeded to yell at me and tell me "they were trying to help me.... complex vehicles..." as if he knew anything about the vehicle operation! Ha! After that I asked to speak to the service manager, they refused to transfer me to him. So I picked up my vehicle. Later in the day, I had to somewhat hide who I was in order to speak with the service manager. After detailing all that I went through, he said that he had wished he knew I brought the vehicle in so that he could make sure his tech guy doesn't do the usual "quick fix" work--implying they don't really do any real in depth diagnostic work--but look for the easy answer. So if you like getting yelled at by Steve (who should be fired as his customer service skills are like the typical sleezy bargain basement dealer), being told that you have to ensure talking to the service manager to get the tech guys to do actual work, and then be gaslit all at once, then enjoy your experience with Phil Long! As I stated with Peak Kia review, this problem wasn't fixed by their pathetic attempt to do nothing. In fact, because they didn't even look at my vehicle (which would have been found had they actually done anything) it potentially put my family's life at risk due to the main wiring harness being damaged. The dealer in Denver won't even drive my vehicle to test other issues until the part comes in! More
by Matt_p_bryant
Employees Worked With
Steve
April 23, 2023
I took my 2022 Kia Telluride to this dealership for 24,000-mile service, the same dealership that I purchased this vehicle from brand new in February 2022. I was told at my last oil change that I have 24,000-mile service, the same dealership that I purchased this vehicle from brand new in February 2022. I was told at my last oil change that I have a maintenance and service plan. I have no record of either of these plans, so I asked the service technician what the differences between the plans were and also what specifically do both plans cover. None of the service technicians could directly answer my questions. The service technician, Steve, told me to call Finance as he did not see a service agreement in my profile. I ended up paying $81.00 for an air filter and cabin filter (I was also told no military discount as the filters were already discounted). I was told a manager would contact me, but no one has. I have also called and left voicemails for the Service Manager and Finance team. Very poor customer service and follow up. More
by TMBVirtue
Employees Worked With
Steve, Ashley
April 19, 2023
Had a wonderful experience here. The new manager, Greg has plenty of experience and is turning this dealership into a well-oiled machine! So nice to see! The new manager, Greg has plenty of experience and is turning this dealership into a well-oiled machine! So nice to see! More
by boathoff
Employees Worked With
Greg, Steve
February 18, 2023
Great service! They had a rear tail light assembly in stock and worked me in the same day I telephoned.Very courteous, professional, and knowledgeable. They had a rear tail light assembly in stock and worked me in the same day I telephoned.Very courteous, professional, and knowledgeable. More
by JTDavis
Employees Worked With
Don't recall.
February 13, 2023
My vehicle took some time for what was needed done. They kept me updated throughout the day. Great Service!!! They kept me updated throughout the day. Great Service!!! More
by Peggy
Employees Worked With
Kevin gives great feedback on my car with a video of what he sees or recommends what is being done. The gentleman at the front desk is great on communicating with him and myself while they service my car!! Great communication on everyone!!
