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Phil Long Kia of Motor City - Service Center

Colorado Springs, CO

4.4
136 Reviews

136 Reviews of Phil Long Kia of Motor City - Service Center

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January 30, 2023

Thank you for taking good care of me and my car. I appreciate getting my car repaired in a timely manner. More

by cindytuttle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 02, 2023 -

Phil Long Kia of Motor City responded

Thank you for your kind words and this wonderful review!

January 29, 2023

Don’t buy a Kia, their engines are not reliable. I have never in my 50 years of driving had an engine malfunction especially 800 miles from my home in Colorado. Although this model qualifies for eng More

by Ry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Too many that I conversed with…
Jan 30, 2023 -

Phil Long Kia of Motor City responded

Hi Ry, thank you for bringing this to our attention. Our team would love to help with this. Could you provide more information as to who you worked with and the name under the vehicle? Please contact us at social@phillong.com with that information and our team will be in contact.

Jan 31, 2023 -

Phil Long Kia of Motor City responded

We're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us at social@phillong.com at your earliest convenience and we will do our best to resolve this with you. Thank you - Phil Long Kia

January 26, 2023

Excellent service department so friendly and helpful. They gave me a Lyft home so I could start my day. More

by Elena C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby, Kevin, Natt, Erik
Jan 31, 2023 -

Phil Long Kia of Motor City responded

Elena, thank you for your kind words and this wonderful review!

January 19, 2023

I’ve dealt with Phil Long KIA with several different departments. Every department has been very helpful and professional, including my most recent visit, which was to the Service Department. They were More

by Pamjbuckles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Buckles
Jan 24, 2023 -

Phil Long Kia of Motor City responded

Thank you for the kind review! We are happy to hear our team could help you out.

Jan 31, 2023 -

Phil Long Kia of Motor City responded

We appreciate your positive review about your recent experience with us!

December 31, 2022

The service department is excellent and everyone is so helpful! Prompt service and very caring staff. The snack bar is great too!!! More

by Scamplet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli, Robby, and Erik the shop foreman are awesome to work with
Jan 04, 2023 -

Phil Long Kia of Motor City responded

Scamplet, we're happy to hear you had such a positive experience with our team!

December 19, 2022

Impeccable customer service and service department! This KIA dealership never disappoints me! Have bought many cars from them and have never been disappointed! More

by Bernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Dec 21, 2022 -

Phil Long Kia of Motor City responded

Bernie, thanks for your praise and kind comments about our team. We hope to work with you again!

December 13, 2022

Very good customer service. Friendly staff in sales and service area. Nice waiting room. Very clean. More

by gmr2398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King in sales and Kevin in service.
Dec 15, 2022 -

Phil Long Kia of Motor City responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 21, 2022

When I come to Phil long kia, I am always taken care of as efficiently as possible. More

by Long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nodin, Kevin
Nov 24, 2022 -

Phil Long Kia of Motor City responded

We appreciate your positive review about your recent experience with us!

October 28, 2022

I waited in the service dept for my vehicle to get serviced. I didn't have too long of a wait, and of the service advisor's explanation of what needed to happen was complete and understandable. Than More

by amazingeerl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Caro
Nov 02, 2022 -

Phil Long Kia of Motor City responded

We appreciate your positive review about your recent experience with us!

October 13, 2022

Great service, Professional and personable staff, and the popcorn is awesome. Facilities are clean and welcoming for those of us that wait for our cars. More

by broadmoorlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Oct 19, 2022 -

Phil Long Kia of Motor City responded

We appreciate your positive review about your recent experience with us!