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Phil Long Kia of Motor City - Service Center
Colorado Springs, CO
136 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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136 Reviews of Phil Long Kia of Motor City - Service Center
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August 08, 2022
Picked up car after hours, service dept was supposed to leave keys and communicate to after hours/sales staff. Went to pick up car and the folks knew nothing about it. I had to identify my keys and car i leave keys and communicate to after hours/sales staff. Went to pick up car and the folks knew nothing about it. I had to identify my keys and car in order to get out of there. Apparently this has been an issue before but somehow even though service and sales are under the same roof they can’t figure it out. Not the first time it has happened to me either. More
by DC
Employees Worked With
Unknown
March 24, 2022
Kristen, my contact at the dealership is excellent. She communicates with me about what is happening with my vehicle and lets me know when I can anticipate it being ready. I appreciate her willingnes She communicates with me about what is happening with my vehicle and lets me know when I can anticipate it being ready. I appreciate her willingness to listen to me and to try to get my issues resolved. More
by dabonds12
Employees Worked With
Kristen
March 21, 2022
The service is excellent. The staff are very careful with your automobile. They are very courteous and caring. There is no pressuring into anything. I would and do recommend t The staff are very careful with your automobile. They are very courteous and caring. There is no pressuring into anything. I would and do recommend them to family and friends! More
by Sedonalover
Employees Worked With
Ty and Dario
January 01, 2022
Is it me or is you just incompetent?The New Finance guy Is it me or is you just incompetent? The New Finance guy name John Day does Not return phone calls, I 1st called John November 11th conceening my ext Is it me or is you just incompetent? The New Finance guy name John Day does Not return phone calls, I 1st called John November 11th conceening my extended warranty and he Never followed up or returned my phone calls. Then i made a followed up call after a week on November 18th and John still Never returned my call so i decided to stop by personally on November 22nd to speak with John and John refused to come out of his office plus he did Not have Any customers in his office, so someone elae decided to come over and address my concerns. I have been waiting on John the Finance guy to call me for over 3 weeks now. So December the 9th after Never recieving a call from John i had to go back up there again and someone else helped me again and i threaten to call his Manager so John finally decided to call me and he explained to me that he is waiting on the extended warranty company to call him back. On December 28th I decided to call the warranty company myself and asked them why they have not called the Finance guy back and they said JOHN THE FINANCE GUY NEVER EVEN REACHED OUT TO THEM. The warranty company instructed me to go back up to the dealership and tell Finance John that he had to contact them and that i can not set up warranty directly through them. So for a 3rd time on the same day December 28th i went back to Kia to speak with John and again he would Not come out his office to speak with me personally and so happ ened the head Manager was there and he helped me with my warranty issue and he apologized in behalf of John but i said i wont expect an apology coming from him because John is the one who should apologize. John the Finance guy is very dismissive, dishonest, and unprofessional. I have been dealing with Kia for over 5 yrs and never have i been treated this way before John showed up. More
by bully331
Employees Worked With
John in Finance
November 30, 2021
Great Service and friendly staff members; they even washed my vehicle and walked me out to my vehicle! I look forward to the next service appointment in the future. washed my vehicle and walked me out to my vehicle! I look forward to the next service appointment in the future. More
by jamnicki4135
Employees Worked With
Unknown
