Phil Long Lincoln

Love my new Navigator Thank you Robert Stranger and crew for a great purchasing experience! You want hassle free car buying go see them there and go home in your new car! Thank you Robert Stranger and crew for a great purchasing experience! You want hassle free car buying go see them there and go home in your new car! More

Great buying experience!! The sales staff at Phil Long Lincoln were very professional and worked very hard to get us a vehicle at a very reasonable price within the range of wh The sales staff at Phil Long Lincoln were very professional and worked very hard to get us a vehicle at a very reasonable price within the range of what we had planned to spend. Our salesman was very complete in informing of the features on our new Lincoln. Would recommend the dealership to anyone looking to purchase a vehicle. More

"A Tradition of Service" All I can say is the service I was given by Phil Long Lincoln service department on November 22-28, 2017, was a standard I have grown to expect in yea All I can say is the service I was given by Phil Long Lincoln service department on November 22-28, 2017, was a standard I have grown to expect in years of dealing with Lincoln Dealerships (since 1988). But, this particular experience was "over the top." First of all I own a 1999 Lincoln Town Car, and I have had the services done by Lincoln or Ford dealerships. I was on my way to Phil Long Lincoln to schedule an oil change, and when I arrived at the service department there was heavy smoke coming out the engine. The sales rep (Tracy Hall) addressed me and could see I had issues. I informed her I wanted to schedule an oil change, but, I would be having the car towed to another repair shop to have the current "smoke problem" taken care of. She asked if I would at least allow the service department examine what the problem was and give me an estimate on the total cost of the repair. I agreed and the estimate was done. I was told the cost, and Tracy allowed her superior (Tony Dice) to review the estimate; all I can say is, for me, being a faithful customer they worked with me relentlessly to ensure all parts, service cost and completion date was meet. It is not just service, but, "A tradition of service" that I have gotten accustom to from Lincoln, and Tracy Hall exemplifies this tradition every time I come in. I have had times were "the news wasn't good," because of the repair, but, they have always been honest with me. Although my car is aged, and some parts can be acquired through other repair shops, I always go to Phil Long Lincoln first, because I do not get service, but, "a Tradition of Service" with them. More

Purchase with patience and knowledge without being pushy Excellent buying experience from Robert Strange, my salesman, who with the support of the whole staff, was able to meet my needs and expectations in a Excellent buying experience from Robert Strange, my salesman, who with the support of the whole staff, was able to meet my needs and expectations in a new car. Very patient and knowledgeable salesman, who took the time to show me differences and explain the comparisons of many vehicles I was looking at. He helped me to make a decision on the perfect fit for me!!! More

Tracy Hall and her team are "simply, Amazing!" Tracy Hall has helped me with my service needs with my vehicles and that's why I'll continue to come back to her and her team for ALL my service needs Tracy Hall has helped me with my service needs with my vehicles and that's why I'll continue to come back to her and her team for ALL my service needs. Attention to detail is paramount. It helps when my concerns are clearly explained and given the best remedy for repair. I thought my repairs would be expensive but then I was given the news that they found new ways to save me money. What a pleasant surprise! Believe me, if you prefer a reasonable, A+ service at a Luxury dealership, you can't get any better than Tracy and her team. Thank you for such a pleasant experience. I'll tell everybody that I come in contact with to come to you if they want the job done right! More

Five Star Service Advisor Tracy Hall On February 1, 2017, I was gathering my groceries at Whole Foods in Colorado Springs. Upon trying to start my 2014 Lincoln MKZ, I noticed for the firs On February 1, 2017, I was gathering my groceries at Whole Foods in Colorado Springs. Upon trying to start my 2014 Lincoln MKZ, I noticed for the first time a message on the dash board display that my remote key fob had a "low battery" and should be "replaced soon". I had never experienced such an event before, and thought little of it, especially since my wife and I drive very little. [Patti is 70, and I am 69.] Later in the day, reconsidering my initial, perhaps ill-advised, reaction, I telephoned Phil Long Lincoln on Motor City Drive, and was quickly connected to Tracy Hall, the Phil Long Service Advisor who had been so helpful to me and my wife in the past. Ms. Hall quickly advised me not to ignore the dashboard computer warning about the "low battery" in my remote key fob, and that the computer knew what it was doing when it encouraged me to take care of this problem. I asked Ms. Hall if she could schedule me for a service appointment to investigate this issue, and she instantly gave me a date and time. Upon arriving at Phil Long, Ms. Hall took possession of my key remote, and my wife's. Ms. hall then subjected both remotes to testing, and found that each remote had a power reading of 1.5, when the appropriate level should be no less than 3. Ms. Hall then recommended that Phil Long install new batteries in each remote, and I quickly agreed. Ms. Hall then installed the new batteries [two in each remote], and then showed me how to open the remote to access the key inside [I never knew this!] to allow me to unlock my MKZ in case in the future the batteries in the remote died; and then to place the remote in the indentation underlying the cup holder, which would allow my MKZ's ignition to start. I am deeply grateful to Ms. Hall for taking the time to show me these emergency procedures, which I immediately demonstrated to my wife upon arriving home. We are greatly appreciative of the stellar performance of the Phil Long Lincoln team, especially in having such a fine performer as Tracy Hall, who has made owning our latest MKZ such a great experience. But for Ms. Hall, we would not know just how great the MKZ is, and how to protect ourselves in an emergency with the safety features built into our MKZ by Ford. Ms. Hall is a tribute to Ford, and the entire Phil Long Team! More

JOHN CRISP, SERVICE ADVISOR SUPERSTAR AT PHIL LONG FORD LINC MY 2014 LINCOLN MKZ HAD AN ICON LIGHT UP ON THE DASHBOARD. CONCERNED, I DROVE IMMEDIATELY TO PHIL LONG FORD LINCOLN IN MOTOR CITY TO DETERMINE IF THER MY 2014 LINCOLN MKZ HAD AN ICON LIGHT UP ON THE DASHBOARD. CONCERNED, I DROVE IMMEDIATELY TO PHIL LONG FORD LINCOLN IN MOTOR CITY TO DETERMINE IF THERE WAS A PROBLEM. JOHN CRISP, SERVICE ADVISOR, IMMEDIATELY SCHEDULED MY MKZ FOR SERVICE THAT SAME DAY. AFTER AN EXHAUSTIVE SERVICE REVIEW, PHIL LONG LINCOLN DETERMINED THAT ALL THAT WAS NECESSARY WAS TO "RESET" THE SOFTWARE IN MY MKZ. JOHN CRISP AND HIS PHIL LONG TEAM SOLVED THE PROBLEM PROMPTLY, AND PUT MY MIND AT REST. I HAVE ALL CONFIDENCE IN JOHN CRISP, PHIL LONG LINCOLN, AND MY LINCOLN MKZ! More