Initial review with a couple minor updates:
We drove 90 miles to get a great deal on a 2018 Focus ST, at the agreed upon price of 19,500 out the door. Confirmed with the sales guy Brian when I got there... Yep, 19500. After filling out the paperwork the store manager who was there that day tells me he can't sell it to me for that, even though I had an email stating that 19,500 was the out the door price, and he wants another $600 because he can't let it go for 19500. Tried to convince me that it would only be a few bucks per payment, but the bigger issue is that he refused to let me pay what was agreed. After a brief, but frustrating conversation, we drove 90 miles home and I figured that would be the end of this transaction, and I left a 1-star review.
On Monday, 5/20/2019, the GM of Phil Long Hyundai (which oversees this ValuCar location), Steve, reached out to me and wanted to talk about the poor experience I had and do what he could to rectify it. He apologized for the treatment I received, and said that is definitely not how they normally do business. The sales manager I dealt with that day he'd had a chat with, and based upon my conversation with Steve, I'm sure the sales manager should be good to go if a similar situation would ever arise again. I know that everyone has a bad day every now and then, and today was apparently his day, and I'll just give some grace for that because I have them, too.
During my 30 minute conversation with Steve, he acknowledged the problems with the transaction and ensured the price I had was a valid contract price, but in order to earn my business back was willing to go further. After discussing several options, my wife and I were very happy with the results, and are now awaiting the fulfillment of the discussion within the next couple days.
I will update this review in the coming days as the transaction hopefully concludes, but I'm very pleased with the efforts the GM is making to try to win us back. A lot of dealers wouldn't care, but it seems these guys do.
So today was a really good day.,. Steve and Brian worked it out so that the car could be delivered to my home, along will all the paperwork we needed to sign, so we didn't need to drive back down to the Springs. The delivery drivers even waited a few minutes for my wife and I to get everything signed to take back (even though they'd provided a FedEx envelope for stuff). Along with that, Steve was able to get me some really nice financing, and since the price was so low compared to what it was worth, got me some cash out (3800) so I could finish paying off the van. Paying that off by June has been a goal since December, but we'd all but given up on that since overtime was been thin this spring. That's a HUGE help to only have 2 car payments instead of 3 for the next 9 months, and that was all Steve's idea.
So, now I've got a car that's a great ride and gets better mileage than my Escape, we're accomplishing the goal of paying the loan off on the van, we've got great financing on the car, and we got it delivered. These folks really bent over backwards to earn our business and make us happy with the purchase, and they really didn't have to. I'm nobody special, honestly, but they definitely treated me like I was, so I'm bumping this to 5 stars and can honestly recommend Phil Long dealerships to friends from here onward. The next time we need another vehicle I'll definitely look at these folks again.