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Phil Meador Courtesy Ford
Pocatello, ID
39 Reviews
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39 Reviews of Phil Meador Courtesy Ford
May 28, 2015
Best purchase and investment We were in the market for a F350 Super Duty and had been searching in 5 different states looking for a truck that met our needs. Courtesy Ford had the We were in the market for a F350 Super Duty and had been searching in 5 different states looking for a truck that met our needs. Courtesy Ford had the truck and the price we were looking for and more. We contacted them via the internet and started working with Chris Loosli who really impressed us in his commitment to service and hard work. We plan on doing business in the future with them in the future More
by saddleup1
Employees Worked With
Chris Loosli
September 23, 2014
Service Dept Review **edit: I changed my 1 star review of my first impression to reflect my current feelings after getting my vehicle serviced here. After learning of m **edit: I changed my 1 star review of my first impression to reflect my current feelings after getting my vehicle serviced here. After learning of my issue below, the dealership management contacted me and offered to make it up to me. They had me bring my car back the next day. When I arrived I was given VIP treatment, they had the oil I requested, and serviced my vehicle 100% free. They were fast, friendly, and most importantly seemed to do a good job and take good care of my vehicle. They filled my tank with premium to make up for the extra trip and had the detail guys spruce it up a little. I've had many bad dealership experiences in our area lately, and I was glad to finally feel good about the service I received. The manager admitted it was some poor communication that had inconvenienced me before, and he seemed sincere when he said they would address the issue internally.** I live 60 miles away, but I wanted my new Ford serviced at a Ford dealership. I called ahead to make an appointment and ask a few questions. My main two (maybe three) concerns were 'is Full Synthetic Motorcraft oil available?' and 'will my earned owner advantage points work at this dealership?' A service writer named Anothony informed me that Motorcraft full syn was available for my oil change, and I could use my Owner Advantage Rewards. I made and later confirmed my appointment, the service writers mentioned my concerns and the full synthetic oil each time I spoke with them. This morning I drove into Pocatello (the 60 mile trip used about 2 gallons of fuel each way in my Focus ST) and made it to my scheduled service a bit early. When I mentioned the Owner Advantage program the service writer I was working with told me that I could NOT use my Owner Advantage Rewards. This was disappointing as I was counting on using my rewards to pay for at least part of this service and make it affordable for me. I asked for a price on a LOF without the rewards. He pulled my VIN and went to parts to price the full synthetic oil. They informed me that I had a choice between Mobil 1 and Carquest brand oil (No Ford Motorcraft Oil available at this Ford dealership without special order), turns out Anthony lied about the availability. And although I can buy Motorcraft Full Syn in town for just under $10 a quart (they didn't let me know I needed to bring some), they wanted over $70 for 6 quarts of what I believe to be an inferior lubricant. My appointment was scheduled for a week, and no oil was ordered for me. I had two seemingly minor concerns and they lied about both of them. I drove 60 miles, wasted 4 gallons of fuel and about 3 hours of my day...for nothing. Whats the point of calling ahead with questions if you can not get accurate answers? I won't be back, and I am writing a similar review in all the places one can review a business. I don't want anyone else to feel the way I do right now. I've bought several new Fords, and I'm quite loyal to the brand of vehicles...but if there is no where reliable to get Fords worked on in our area, maybe next time I'll try a different manufacturer. More
by eadkerson
Employees Worked With
Service Anthony, Service Jacob P, Hank Carter, Ellen Lalande
August 06, 2014
Purchase of New Truck I have purchased new vehicles from this dealership and sales person before and when I needed a new truck I came back to them. They were just as good I have purchased new vehicles from this dealership and sales person before and when I needed a new truck I came back to them. They were just as good or better than before. More
by mevaughn
Employees Worked With
Dale Fayle, Kelly Fayle
June 16, 2014
Safe-Guard GAP Insurance Courtesy Ford is a wonderful place to purchase vehicles. I've purchased several vehicles from them over the course of the last 14 years and all of t Courtesy Ford is a wonderful place to purchase vehicles. I've purchased several vehicles from them over the course of the last 14 years and all of their representatives have been very professional and enjoyable to work with. However, if you purchase a vehicle through them or any other dealership and are offered GAP insurance through the Safe-Guard GAP company, keep in mind that from my personal experience, Safe-Guard is very difficult to work with when it comes to actual GAP coverage, they are more expensive than going through your own financial agency and they do have ways to make sure you do not get the coverage that you have paid for. Talk with your loan specialist regarding the options they have for GAP insurance coverage. It's not expensive but it can be a financial life saver in the event of an accident. More
by wbrhine
Employees Worked With
Mike Brennan
March 11, 2014
Never return. No courtesy Pulled my credit on a sold truck. Wasted my time Never called back. I understand the truck is for sale tell there's money but I thought pulling my credit and dealing with truck. Wasted my time Never called back. I understand the truck is for sale tell there's money but I thought pulling my credit and dealing with me gave me time to know if I can get qualified. Never again waste my time on a dealership that won't even return a phone call More
by Noscuda
Employees Worked With
Loren Villano
November 04, 2013
I purchased a 2003 Ford Expedition via Car Trader on the internet from Courtesy Ford. Curtis Scott did a walk around of the vehicle with me on the phone, Describing the Expedition and answering all my quest internet from Courtesy Ford. Curtis Scott did a walk around of the vehicle with me on the phone, Describing the Expedition and answering all my questions. I purchased the SUV sight unseen, and Curtis had the Ford shipped to me, 780 miles away. Buying a used vehicle strictly on a salesmans word, is not the safest way to get the used car you are looking for! But in this case I could not be more pleased. Curtis did everything he said he would,and the Expedition arrived exactly as described. I would not hesitate to buy another vehicle from Courtesy Ford! More
by Hairhunter
Employees Worked With
Curtis Scott
October 18, 2013
Curtis was absolutely amazing to work with! He was extremely knowledgeable and very easy going! He listened well and literally pounded the pavement searching for EXACTLY what my husband and I wanted. extremely knowledgeable and very easy going! He listened well and literally pounded the pavement searching for EXACTLY what my husband and I wanted. His first priority was making sure that we were happy and comfortable in our choice. He was fun to work with and kept our interests in mind with every suggestion he made! I will always recommend him to anyone looking for a vehicle! He is personable and very easy going. Our sales experience was top notch with him and I will ALWAYS purchase through him regardless of where we are located!!! I highly recommend him to anyone looking for someone who is up front, honest and easy to deal with! Curtis made it painless to purchase a vehicle!! We are very happy with his assistance in this large investment!! Thanks Curtis!! I love my Pilot!! More
by kgaclee
Employees Worked With
Curtis Scott
September 06, 2013
After putting $2800 total into my 2002 powerstroke. I picked up the truck and it still had the same oil leak it originally had when I took it in. Come to find out "AL" the so called (best powerstroke mec picked up the truck and it still had the same oil leak it originally had when I took it in. Come to find out "AL" the so called (best powerstroke mechanic in the whole north west." according to the service manager Jim") had put an extra gallon of oil in the truck after the turbo was changed and the injector control pressure module was changed and removed, and then the high pressure oil pump was changed. When I asked about all the parts swapping to get my truck running, the(best powerstroke mechanic in the whole north west) told me all those things going bad at exactly the same time was just BAD LUCK. Then he informed me that the main computer module was also bad and needed replaced and that was why my check engine light was on. The check engine light was never on before they worked on it. So the main computer module was also just bad luck. A week after I removed my truck from courtesy ford xxxx the oil leak returned with a diesel leak also and the truck started running like crap.(more bad luck). I borrowed a code reader form a buddy of mine and got 3 different codes, I got on the internet for about 20 minutes and found out that those codes were usually due to the Injector control pressure module. (Yes the same part they changed and removed putting the bad one back on). I found an ICP on ebay for $40 and replaced it in about 10 minutes. The truck quit leaking oil and runs like its brand new. So my advice to everyone out there, STAY AWAY FROM ANY OF Phil Meador's dealerships in pocatello. Makes me sorry that I have bought so many vehicles from him over the years.....( NEVER AGAIN) More
by larsstev
Employees Worked With
jim and al
July 28, 2011
John was just GREAT ! Worked that extra mile to make our Daughter's dream of her first car come true. Any other salesman would have given up, but not John. He wroked long, hard and stayed right with it till Daughter's dream of her first car come true. Any other salesman would have given up, but not John. He wroked long, hard and stayed right with it till she drove away. John, thanks again so much and will see you again for our next car ! DC & Maria Bridgett More
by dcbjr19244
Employees Worked With
John Lee
