Phil Smith Acura

Such a disaster agency starting with poor information disclosures and finally got me a credit problem by improper closing terms accountability. Do not recommend it.

I went in to get a lease price on a new TLX. Sales person asked parameters ( months...miles etc.) and proceeded to the F&I manager. When they gave me the monthly payment I asked what the selling price of the car was. His response was " I'm not telling you the price"...I walked out.

Horrible customer service sold me a car only for the ac to break in 3 weeks with no help horrible sales. Went back spoke to gm and just got the run-around putting me in the loss of 1200 for repairs

Great dealer. Service department is the best. Brandon is so professional and helpful . Would highly recommend . The sales manager always greets with a smile and ask if he can help you in any way

From start to finish our salesperson Robert Black was awesome . Fair price, no games and excellent service. Would definitely use this dealership and Robert again.

“Amazing Service Deparment at Philly Smith “ I’m a loyal customer over 20 years!!! I am pleased how AMAZING and care of the client is the service department.... I HIGHLY RECOMMEND Anthony (Service Advisor ), Fritz and the Services Manager. AVOID the SALES Department All of them!!! Included all the managers (GM)

“ Push a fake deal l, pulling out my credit report with out my consent back in February 10,2020” The service Dept is amazing (few employees only including the manager) However, the GM Mr. Myers super arrogant and he judge people by your look The sales department nasty, stocking and harassing you included the internet deparment. You better off from this dealer. I have been doing Bussiness over 20 years (only with the service dept) again the sales team in horrible and nightmare, and wanted to screw your up at any cost. The Sales Manager loves to raise his voice and put down at any cost. So, he can feels superior along with the GM. Salesman Robert Black and other are quite syncing to screw up in any way they can if you let it happen. Please go to any other dealer if you need a new or used car. The services department is different and those guys are super nice and the female cashier is rude!!! I must said that Phillip Franchina seems to be hangover and he loves to push a new car and He loves to scream like a uneducated individual. Acting wild

Put a cash down on a vehicle I was trying to purchase. They sold the vehicle to another buyer and notified me three days later. Dealership Policy isn't ethical and their main focus is on maximizing profit above conducting fair business. Another flag I noticed while trying to purchase this vehicle was on price. We agreed on a -$300 from the vehicle price, but they tried to give me the -$300 on the licensing and title fee; it's a totally different result in terms of financing. Be careful and stay aware of their hidden fees, and always ask in depth questions about the vehicle before purchase!

Great service from the Phil Smith Acura team members. From Sales, Service and Finance Manager. Great selection of luxury cars! Love my Mercedes C-class!

I was treated like family!!! Have been with Audi for 10 years and I have to say that this was a FANTASTIC experience! The whole process took under 1 hour (I knew the color I wanted). Robert Black, Sam Power and Phil Franchina went above and beyond. Truly exceptional team!!!