Phil Smith Kia

We purchased a new 2021 Kia Sorento, our 5th one. 1 week We purchased a new 2021 Kia Sorento, our 5th one. 1 week later I went to the Phil Smith Kia Service dept. in Lighthouse Pt. Florida to give them the We purchased a new 2021 Kia Sorento, our 5th one. 1 week later I went to the Phil Smith Kia Service dept. in Lighthouse Pt. Florida to give them the new VIN number to update their files, and to also check on a service contract. The woman there took the info and said there was a recall on the vehicle. She made the appointment for the recall for January 7th. I Arrived there and the service rep, Karel, said to please wait while I check to see if we have the part. She checked and they did. I said shouldn't that have been done when they made the appointment? I could have come here for nothing. She replied "Well that didn't happen, did it?" I couldn't believe she said that and I kept quiet, and sat in the lounge until the car was ready. 2 hours and 15 minutes later the car is brought out to me and the driver, Phillip Jackson, says we didn't have the right part. We ordered one and will call you. No apology at all. I said so you wasted my time today after not checking for the part when I made the appointment and also checking for the part and telling me you had the part when I arrived. I was checked in by Karel. Shouldn't this be checked before scheduling an appointment? He said that they had the round pedal and mine required a squared pedal! I said so this visit was a total waste of my time after 2 hours 15 min. He said I had an "attitude". I asked who the service manager was and he said he was. Still not a word of apology. This is a terrible way to run a business. A total disregard for customers time, and no common sense on how to deal with bad situations and their own mistakes. After arriving home, 30 minutes later, I got a call from Karel telling the car was ready and that they had to order the part! More

Great service, friendless, patient, understanding. Not pushy at all. What a great 👍 experience. Thank you 😊 💓 all at Phil Smith Kia, you guys & girls are awesome. pushy at all. What a great 👍 experience. Thank you 😊 💓 all at Phil Smith Kia, you guys & girls are awesome. More

Diego Dias help me and my wife trade in our existing Kia for a new 2021 Kia. The process was quick and easy and any hiccups we had he made sure to take care of to help us get into our new lease. I highly re for a new 2021 Kia. The process was quick and easy and any hiccups we had he made sure to take care of to help us get into our new lease. I highly recommend Diego and Phil smith Kia. More

Stephen devin amd the kia crew wirk things out and got me my new telluride in less than 2 hrs. Event hought my credit wasnt that good i was able to take this beautiful suv home. Thanks so much. John vergel my new telluride in less than 2 hrs. Event hought my credit wasnt that good i was able to take this beautiful suv home. Thanks so much. John vergel More

The service was convenient and fast, the staff very friendly and the price is reasonable, I found nothing to complain about, I will greatly recommend others friendly and the price is reasonable, I found nothing to complain about, I will greatly recommend others More

Édson was great! He helped us a lot to find the perfect car for me and my wife! I do recommend him to anyone who wants to buy a new or used car. car for me and my wife! I do recommend him to anyone who wants to buy a new or used car. More

Bill is an amazing salesman. His knowledgeable, no pressure sales style coupled with his understanding and customer focused attitude made the car buying experience painless and enjoyable. Lauren also pressure sales style coupled with his understanding and customer focused attitude made the car buying experience painless and enjoyable. Lauren also makes a really great first impression for the dealership! More

Diego was very knowledgeable about the Kia Sorento that we purchased. All questions were answered promptly when asked. I would refer Diego to anyone. Thank you! we purchased. All questions were answered promptly when asked. I would refer Diego to anyone. Thank you! More

Very helpful, they are outstanding when it comes to buy or lease a vehicle. Mr Lugo was wonderful, and knowledgeable about the features on the vehicle and the process!!! He went above and beyond to help, or lease a vehicle. Mr Lugo was wonderful, and knowledgeable about the features on the vehicle and the process!!! He went above and beyond to help, without gimmicks very transparent transaction!!! More

The team is always knowledgeable courteous and considerate. As soon as you pull up to the service department there is someone there ready to greet you. considerate. As soon as you pull up to the service department there is someone there ready to greet you. More