Phil Smith Kia - Service Center

Brandon was our Service manager. He was new but very competent, polite and eager to take care of our issue. He explained everything clearly, gave us a written estimate and called us with updates. Goo competent, polite and eager to take care of our issue. He explained everything clearly, gave us a written estimate and called us with updates. Good job Brandon! More

I had my car serviced and it was a great experience because of the young man that helped me. His name is BRANDYN. It’s nice to have someone who cares about your Time. because of the young man that helped me. His name is BRANDYN. It’s nice to have someone who cares about your Time. More

had a very pleasant experience this past week bringing my Sportage and Forte in for service. The service department was great, they handled my needs quickly and professionally. While waiting for my vehicles Sportage and Forte in for service. The service department was great, they handled my needs quickly and professionally. While waiting for my vehicles I had the pleasure to speak with my salesman Stephen Pastore to discuss my vehicles and when were ready for our next KIA. More

Thank you Rockie D., I greatly appreciate you time and Thank you Rockie D., I greatly appreciate you time and effort. Your patients goes without saying. I will always recommend this Dealership and Salesm Thank you Rockie D., I greatly appreciate you time and effort. Your patients goes without saying. I will always recommend this Dealership and Salesman. Rockie have always listen and come thru. Kind Regards, The Thompkins More

I highly recommend buying a Car at Phil Smith KIA!!!! All the employees are extremely nice, respectful and they really listen to your needs. They treat me like family! I just had my first oil change and car the employees are extremely nice, respectful and they really listen to your needs. They treat me like family! I just had my first oil change and car wash that was complementary! The waiting room is very clean and beautiful with coffee machine, water, snack, tv, comfortable seats, nice music... the manager Devin really took care of me when I need the most in my life after loosing my spouse. I am very grateful for the KIA employees that made me feel welcome and going beyond their job to help me!!!! More

I had my vehicle serviced at Phil Smith Kia. The showroom was clean, the staff was helpful and friendly. The vehicle was clean after the service and is driving beutifully. What a GREAT experience! was clean, the staff was helpful and friendly. The vehicle was clean after the service and is driving beutifully. What a GREAT experience! More

Best dealership hands down! They go above and beyond!!! I live in Boynton and do the drive to Lighthouse Point. I will not go to any other dealership! Preston is the nicest guy went above and beyond. I I live in Boynton and do the drive to Lighthouse Point. I will not go to any other dealership! Preston is the nicest guy went above and beyond. I have not found this class of service at any other dealership! More

We purchased a new 2021 Kia Sorento, our 5th one. 1 week We purchased a new 2021 Kia Sorento, our 5th one. 1 week later I went to the Phil Smith Kia Service dept. in Lighthouse Pt. Florida to give them the We purchased a new 2021 Kia Sorento, our 5th one. 1 week later I went to the Phil Smith Kia Service dept. in Lighthouse Pt. Florida to give them the new VIN number to update their files, and to also check on a service contract. The woman there took the info and said there was a recall on the vehicle. She made the appointment for the recall for January 7th. I Arrived there and the service rep, Karel, said to please wait while I check to see if we have the part. She checked and they did. I said shouldn't that have been done when they made the appointment? I could have come here for nothing. She replied "Well that didn't happen, did it?" I couldn't believe she said that and I kept quiet, and sat in the lounge until the car was ready. 2 hours and 15 minutes later the car is brought out to me and the driver, Phillip Jackson, says we didn't have the right part. We ordered one and will call you. No apology at all. I said so you wasted my time today after not checking for the part when I made the appointment and also checking for the part and telling me you had the part when I arrived. I was checked in by Karel. Shouldn't this be checked before scheduling an appointment? He said that they had the round pedal and mine required a squared pedal! I said so this visit was a total waste of my time after 2 hours 15 min. He said I had an "attitude". I asked who the service manager was and he said he was. Still not a word of apology. This is a terrible way to run a business. A total disregard for customers time, and no common sense on how to deal with bad situations and their own mistakes. After arriving home, 30 minutes later, I got a call from Karel telling the car was ready and that they had to order the part! More

The service was convenient and fast, the staff very friendly and the price is reasonable, I found nothing to complain about, I will greatly recommend others friendly and the price is reasonable, I found nothing to complain about, I will greatly recommend others More

The team is always knowledgeable courteous and considerate. As soon as you pull up to the service department there is someone there ready to greet you. considerate. As soon as you pull up to the service department there is someone there ready to greet you. More