Phillips Buick GMC

Received insufficient information to make an educated decision. Advised diagnostics indicated to replace converter. First estimate was a written dollar amount on a piece of paper. Came back for a written decision. Advised diagnostics indicated to replace converter. First estimate was a written dollar amount on a piece of paper. Came back for a written estimate a few days later where learned price was to replace all 3 converters. Didn’t receive proper part numbers as parts department said would have to input VIN# which they had on my original work order but he said the quote would still be the same. Leaves you feel getting proper part numbers is a big secret. Also not a very detailed diagnostic as they couldn’t tell which converter was plugged as it would be coincidental that all 3 converters plugged at the same time. Also charged the minimum hourly rate $149 instead of diagnostic rate of $75. Just pointing it out, I could care less about the fee. Preferred prior service calls where you would set an appointment, it was more time efficient for the customer. New system “first come, first served” resulted in a 3 hour wait for a job that took 1 hour or less. More

First rate dealership. Salesman Ed Owen has treated us very well during our last two leases. Salesman Ed Owen has treated us very well during our last two leases. More

Had a great experience with Cat very knowledgable and made sure she found the vehicle i was looking for!!! made sure she found the vehicle i was looking for!!! More

We only worked with Cat and she was professional, friendly and responsive. She took care of answering any questions or concerns. If you go to Phillips Buick…ask for Cat! I do not enjoy the process friendly and responsive. She took care of answering any questions or concerns. If you go to Phillips Buick…ask for Cat! I do not enjoy the process of buying a car, but this was the easiest and smoothest experience I’ve ever had. Cat’s team even delivered our purchase to our house! More

Always a pleasant experience dealing with service department. Zach returns calls promptly with information we requested department. Zach returns calls promptly with information we requested More

They were very helpful with service, and very professional on the phone and also in person professional on the phone and also in person More

Very satisfied with buying experience and vehicle was as displayed on line. Thank you for the attention to detail. displayed on line. Thank you for the attention to detail. More

The dealership was very clean. The staff was knowledgeable and very helpful in finding the problem and fixed it same day. The staff was knowledgeable and very helpful in finding the problem and fixed it same day. More

They said they could not solve the issues that I was having. I find that every time I start my car it comes up that I have to call OnStar I’ve contacted OnStar told him I did not want it, but it still b having. I find that every time I start my car it comes up that I have to call OnStar I’ve contacted OnStar told him I did not want it, but it still brings it up that says it if I’m gonna use my Sirius ex M radio to contact OnStar you have to click OK to get rid of it close it and keeps bringing up Apple CarPlay which I know how to use and everything else went out and Wyatt wants me to also use Apple CarPlay when I have XM radio is no sense of paying for both I just find us a nuisance. More

I took my 2015 GMC 2500 in to have the rear seat replaced due to the original having some kind of chemical burn through the leather. They completed the Job quickly and I felt the Charge was reasonable. due to the original having some kind of chemical burn through the leather. They completed the Job quickly and I felt the Charge was reasonable. More