Phillips Buick GMC

Friendly salesman, The dealership was nice and clean ! ! Ronnie is a very good person and very sincere ! Ronnie is a very good person and very sincere More

I was very disappointed this time. I brought the car in for faulty pistons that they knew was a problem with my car. I had to fight with the warranty dept myself to get it covered. Was I brought the car in for faulty pistons that they knew was a problem with my car. I had to fight with the warranty dept myself to get it covered. Was told it was a 17 1/2 hour job and the ordered the parts . Told me it would take a week. Since I was going away for the weekend I cancelled my appts that week and did without a car all week. When I called the next week , I was told one part was back ordered and when I asked how long was told they didn’t know. I rented a car and was told they would only pay for a week. . I waited all week and no car. I started calling and found the part in 8 other dealerships and let them know it. They said they couldn’t get it from another dealership. I drove and got the part and drove it back to them expecting to get the car in a few days. It took 2 1/2 weeks to finally get the car. After much discussion over and over again throughout the time as to whom should pick up the tab on the rental they finally paid for it. However, I had to foot the bill for the gas and $7.95 toll to go get the part. Normally I would speak highly of this service dept but this time it was stressful and out and out plain awful.Not only did they not have the car ready in a timely fashion, I had to call repeatedly for updates on its status. When it was finally ready I had to drop everything to pick it up within an hour of their closing as well as having to be late for my dinner plans. More

Good help finding my next car thanks for all the help goes to Ronnie for all he did goes to Ronnie for all he did More

Easy to deal with, knowledgeable sales associate, sales process easy and quick, Great experience, two thumbs up. process easy and quick, Great experience, two thumbs up. More

They were very helpful with finding exactly what I wanted! They worked with prices the whole way!! Got a good trade in on my vehicle and I love my new one! wanted! They worked with prices the whole way!! Got a good trade in on my vehicle and I love my new one! More

They were very helpful with trying to fix the problem with the vehicle but the warranty company that look like they’re trying to back it up with the vehicle but the warranty company that look like they’re trying to back it up More

Seems like $97. 00 for an oil change is a little high. Plus I had asked for a tire rotation which was not done. But I was told if it had been it would have been anot 00 for an oil change is a little high. Plus I had asked for a tire rotation which was not done. But I was told if it had been it would have been another $20.00. Should have bought a Ford More

Courteous and professional service and follow up advice plus willingness to continue relationship for future . Brian impressed me upon my visit by asking me if I had a previous salesperson. When I sai plus willingness to continue relationship for future . Brian impressed me upon my visit by asking me if I had a previous salesperson. When I said yes he checked your records to verify who it was, willing to forfeit a sale . Only when learning the previous salesperson was no longer employed did he engage as a consultant. Courtesy to customers and peers makes a difference. Kudos also to the finance person who walked us through the paper work made more difficult because we were not up to current technology. I am a Doctor and do not offer compliments easily ,but these were earned More

Maintenance personnel are friendly and helpful. Cashier(s) are equally nice and helpful. I’ve been going there since 2012. Cashier(s) are equally nice and helpful. I’ve been going there since 2012. More

This is the second vehicle I have purchased from Phillips GMC. Both times I was very happy with the knowledge and Customer service provided by everyone I encountered. Cat is very good at showing you all the GMC. Both times I was very happy with the knowledge and Customer service provided by everyone I encountered. Cat is very good at showing you all the options and features of the vehicles I was interested in. I'll be back again. Thanks, Pat More