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Phillips Buick GMC

Fruitland Park, FL

4.5
2,997 Reviews

2160 US Hwy 441-27

Fruitland Park, FL

34731

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2,997 Reviews of Phillips Buick GMC

April 06, 2023

Appreciate the ride home Brookes was very polite also service department was incredibly my car was done in a timely manner More

by Meatmanager10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylee
Apr 07, 2023 -

Phillips Buick GMC responded

We love to get 5-Star ratings from customers who appreciate the amenities we offer. Thank you for mentioning Brookes too. We appreciate your business and look forward to seeing you again.

April 06, 2023

The dealership did all it could under the circumstances! The part needed could not be obtained and they reached out to the district manager to solve the problem! It took ten weeks but it was fixed right! More

by bkob46
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock. 5 stars
Apr 06, 2023 -

Phillips Buick GMC responded

Thank you for the 5-Star rating and the detailed account of your service adventure. The average vehicle has over 30,000 parts which behave very well for the most part. Then there are times when things are a little more complicated. We appreciate your patience and understanding. It is great to have you as our customer.

April 05, 2023

While they got me in right away, I now have to go back because what I thought would be a normal process of replacing all four spark plugs when two go bad didn’t happen. They only replaced two & when I loo More

by GDECHAUNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 06, 2023 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

April 05, 2023

This is the 3rd car that I have bought from Cat. No wonder she continues to be among the top sellers at Phillips. Service Beyond. You walk away Smiling. Proud to be one of Cat's Clients and would re More

by Justboab
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
Apr 06, 2023 -

Phillips Buick GMC responded

Thank you for writing a review and rating your experience with Cat as 5-Stars. Cat treats her teammates the same way she treats customers and is a vital part of our Sales Team. Thank you for trusting Cat and Phillips Buick GMC for your 3rd car purchase. Your recommendation means so much to us. We are delighted to have you as our customer.

April 05, 2023

They are absolutely amazing, they always go above and beyond for their customers. They always put us first. And listen to us More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
Apr 05, 2023 -

Carolyn responded

I highly recommend this dealership for all you car buying and service needs.

April 04, 2023

It was a surprise to find all the general maintenance and high mileage maintenance was less expensive at the dealership. They were efficient and great with communication as well. More

by SHLEYBOURGEOIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack.
Apr 05, 2023 -

Phillips Buick GMC responded

We love good surprises too. Thank you for noticing and writing a great review. The 5-Star rating was a highlight for us and appreciated. We look forward to seeing you again.

April 04, 2023

Excellent service! The manager Chris is wonderful as was the salesperson TJ and the finance Dept (forgot his name). I love my Jeep and would recommend Phillips to anyon More

by nicolehuntersmith
Recommend Dealer
Yes
Employees Worked With
Chris manager , TJ Gamble
Apr 05, 2023 -

Phillips Buick GMC responded

Chris and TJ make a great team, Nicole. Thank you for calling attention to that and loading us up with a 5-Star rating. We love it when that happens. We appreciate your recommendation. That means a lot! Hurry back.

April 04, 2023

Scott was a great salesman. He listened to what we wanted, didn’t apply pressure but was trying to secure the deal. The sales manager and finance guy we worked with were both gr More

by laura.ondriezek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Hall
Apr 05, 2023 -

Phillips Buick GMC responded

Laura, we love it when we get 5-Star ratings from our customers. Especially after all the kind words you had for Scott and the rest of our staff that you got to meet. You made it easy on us because you are such a great customer. High-Five for being you! This is why the car business can be so much fun. We value your business, and we are already looking forward to your next visit.

April 04, 2023

Had an issue and they took care of it promptly. No wait, no fuss. Great job. More

by rogercroft61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Free, Jim Berlin
Apr 05, 2023 -

Phillips Buick GMC responded

Roger, thank you for the review and 5-Star rating. We try not to complicate things that should be routine but then, we are Professional Grade and we service vehicles like we mean it. Thank you for noticing. We look forward to your next visit.

April 04, 2023

Car was fine during 30 minute test drive but not even 30 minutes after signing the papers the car breaks down on the side of the road. What do you know a blown head gasket! What a joke! Not only was I way o More

by Unhappy customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Bonner
Apr 05, 2023 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

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