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Phillips Buick GMC

Fruitland Park, FL

4.5
2,997 Reviews
Call Dealership (352) 728-1212
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2160 US Hwy 441-27

Fruitland Park, FL

34731

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2,997 Reviews of Phillips Buick GMC

January 07, 2023

Jim, who took my information was fantastic and kept me up to date as to what was happening with my car. Steve, the technician, was extremely accommodating and went above and beyond to get my car fixed. More

by Ljdivens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, auto technician , Jim Berlin
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Jan 09, 2023 -

Phillips Buick GMC responded

Thank you for the glowing review and the 5-Star rating! We pride ourselves on our honest and knowledgeable staff members, like Jim and Steve. We appreciate your business and look forward to your next visit.

January 06, 2023

Very courteous, efficient and didn’t keep me waiting to long. Complementary transportation was very helpful. More

by ecarter01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
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Jan 09, 2023 -

Phillips Buick GMC responded

Thank you for trusting us to get the job done! We strive to provide a seamless experience for customers, and it is wonderful to hear our service department came through and delivered. Thank you for the great 5-Star rating and taking time to write a review. We appreciate your business and look forward to your next visit.

January 05, 2023

Buzz made the buying process easy and he is definitely our go to guy in the future! More

by mbjustus12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken "Buzz" Buzby
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Jan 05, 2023 -

Phillips Buick GMC responded

Thank you for the great 5-Star rating and taking time to write a review. Simplifying the car buying experience always seems like the best idea and Buzz is a true professional in all aspects of our business. Thank you for noticing and documenting your feelings. We appreciate the opportunity to serve you and look forward to seeing you again.

January 03, 2023

Challenged with mechanics fixing rear seat closure. Had to call several times for correct part, after wrong seat side part ordered. Were able to install front seats heater module after six month wait More

by Ed
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
Report | Print
Jan 05, 2023 -

Phillips Buick GMC responded

Thank you, Ed, for the High Rating and the assessment of how you felt about the details of your service appointment. We appreciate your patience and working with us during this phase of adjusting to new realities in the automotive marketplace. Thanks again for your patronage and understanding.

January 02, 2023

Problem with car not fixed and was told to drive 500 miles before returning it More

by Wayne Page
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Berlin
Report | Print
Jan 02, 2023 -

Phillips Buick GMC responded

Wayne, thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

January 01, 2023

Blake was very polite and answered all of our questions. He gave us a great briefing on the GM features. The entire process was quick and easy. More

by CR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Kelly
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Jan 02, 2023 -

Phillips Buick GMC responded

CR, it is always good to see a 5-Star rating because it means we are connecting with the people we serve. Thank you for the review and the kind words for Blake. Come back soon.

December 31, 2022

Very polite, helpful and patient staff. From the phone call to the initial meeting, the customer service was exemplary. TJ really listened to my issue, was extremely honest and not pushy. H More

by tomkase30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Gamble
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Jan 02, 2023 -

Phillips Buick GMC responded

Thank you, Tom, for the great 5-Star review and kind words for TJ and our staff. we appreciate your business and look forward to your next visit.

December 31, 2022

This is our 2nd vehicle from them. No pressure sales. Good experiences with the service department. More

by laura45
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ed Owens
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Jan 02, 2023 -

Phillips Buick GMC responded

Thank you, Laura. We appreciate your continued confidence in us and kind words for our staff. We look forward to your next visit.

December 31, 2022

Everything went smoothly and you were very patient with the delay with my GM discount authorization number. More

by HASTGREEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
Report | Print
Jan 02, 2023 -

Phillips Buick GMC responded

So glad everything was done quickly and to your satisfaction! We know it can be frustrating when something goes wrong with your vehicle or some digital service is not at optimal performance. Our goal is always to help get your vehicle fixed in a timely manner while ensuring that it is safe for you to drive. See you next time!

December 30, 2022

Keith Free is the Best! !! He is knowledgable & Very Helpful. He is honest & Very helpful More

by Christine Brave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Free
Report | Print
Jan 02, 2023 -

Phillips Buick GMC responded

Thank you, Christine, for the pat-on-the-back for Keith and the great 5-Star rating. We appreciate your business and look forward to your next visit.

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