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Phillips Buick GMC

Fruitland Park, FL

4.5
2,997 Reviews
Call Dealership (352) 728-1212
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2160 US Hwy 441-27

Fruitland Park, FL

34731

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2,997 Reviews of Phillips Buick GMC

December 20, 2022

Very helpful and prompt. The gentleman was Polite and although no problem with my brakes were discovered he encouraged me to return if I thought the problem still existed. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
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Dec 21, 2022 -

Phillips Buick GMC responded

Thank you, Jim, for the glowing review, the 5-Star rating and kind words for our staff. We pride ourselves on our honest and knowledgeable staff members, like Jim Berlin. We appreciate your business and look forward to your next visit.

December 20, 2022

I have bought many trucks from this dealer and have had good service over the years. I had a transmission tear up in a 2021 3.0 duramax. It was over three weeks in the shop. GM finally agreed to a new tran More

by bfruss
Recommend Dealer
Yes
Employees Worked With
Daniel Wertz
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Dec 21, 2022 -

Phillips Buick GMC responded

Thank you for taking time to write this review because it brings into focus an element of customer service that is so often overlooked. We appreciate the High rating you gave us and are grateful for your forbearance as we work with supply chain issues and the bureaucratic aspect that is part of doing business with a major corporation. In the end, it was another happy landing and your understanding was a big help to us. Thank you.

December 20, 2022

Everything was great. Very easy process from build to delivery. Very happy with every aspect More

by ammasonry2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Kelly
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Dec 21, 2022 -

Phillips Buick GMC responded

Your 5-Star rating brought a smile to all of our faces. We love it when customers like you express their feelings about working with us. We look forward to serving you again.

December 20, 2022

Have purchased a number of cars from this dealership and have had service completed here as well. Have always been treated in a professional, friendly manner. I highly recommend this dealership. More

by FFMIKLE
Recommend Dealer
Yes
Employees Worked With
Blake Kelly, Jim Berlin
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Dec 21, 2022 -

Phillips Buick GMC responded

Thank you for the 5-Star rating and review. We appreciate the kind words for our Sales and Service Teams, and for sharing your experience and how you feel about dealing with us. We value your business and look forward to you next visit.

December 20, 2022

Excellent service and employees keep up the good work clean building and really spacious good atmosphere More

by robertleelawrence57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
Report | Print
Dec 21, 2022 -

Phillips Buick GMC responded

Robert, we love seeing 5-star ratings and knowing that our guests are satisfied with the amenities that we offer. Thank you for the great rating and we look forward to seeing you again.

December 20, 2022

Great service and people work was done on a timely manner will use again Thanks More

by Stanmillard1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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Dec 21, 2022 -

Phillips Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction! The 5-Star rating brought a smile to our faces. Thank you for the review and words of appreciation. We value your business and look forward to your next visit!

December 20, 2022

Not to be trusted They give you a value on your car and then lowball you when it comes time to make the deal More

by goldsboroughb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Steve Songer
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Dec 20, 2022 -

Phillips Buick GMC responded

The "deal" as mentioned, was actually just us purchasing your vehicle. The quote was given back in the second week of October. At the time, the vehicle may have been worth the original amount. The value today, 2 1/2 months later, is not as much since the market changes weekly. We would be more than willing to purchase the vehicle, but only at todays market value, not a value based over 2 months ago.

Dec 20, 2022 -

goldsboroughb responded

No thanks

December 19, 2022

Having the same problem 3 times with them replacing the Fuel Pump each time on a brand new Envision 2300 miles is poor service. More

by Cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Berlin
Report | Print
Dec 19, 2022 -

Phillips Buick GMC responded

Cat, thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

Dec 19, 2022 -

Cat responded

So disappointed in this car. First & foremost are the problems that I have encountered. Hoping now that it is the 3rd time they have replaced the "Fuel Pump" that it is now fixed. That means I have had to go to the dealership over 12 times. They look at it and say you need to come back & leave it for the day. I bring it in and they say ok now we need to order the part. This is the first time. Now multiple that by each time I had the same issue. . Not to mention there is No lumbar support, No sunglass drop down, don't like the windshield lit up speed ~ it creates a glare & it blinds me at night, no roof window, console not practical.....all bells & whistles are just show.

December 18, 2022

I enjoy 😊 my time there as the employees are friendly and helpful. I have had all good experiences when dealing with my vehicle More

by prggybuetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
Report | Print
Dec 19, 2022 -

Phillips Buick GMC responded

Thank you for the High rating and kind words for your staff. We appreciate your business and continued confidence in Phillips Buick GMC. Hurry back.

December 18, 2022

We are happy with our vehicle. Not happy with the fact our payment or trade in value was not what we were told initially Also disheartened that our vehicle was in the shop for t More

by broncosbroncos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert "Bam" Niblack
Report | Print
Dec 19, 2022 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

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