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Phillips Buick GMC

Fruitland Park, FL

4.5
2,997 Reviews

2160 US Hwy 441-27

Fruitland Park, FL

34731

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2,997 Reviews of Phillips Buick GMC

March 09, 2022

We were very pleased with Buz our salesperson. But someone in the finance department came out an told my wife that I was deceased with me, her husband, sitting there. Can't believe on used cars yo More

by l2busy
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken "Buzz" Buzby
Apr 26, 2022 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips management and will be in touch shortly.

March 09, 2022

Pleasure doing business with Buzz and Phillips Buick. Treated us with respect and offered a fair price for our Impala. Would recommend! More

by rmphillips123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken "Buzz" Buzby, Chris Harmon
Mar 10, 2022 -

Phillips Buick GMC responded

Thank you for the kind words about Buzz. We are so glad he is on our team and it is good to know that you feel the same way. Your 5-Star rating feels like a pat on the back. Thank you. Can we give you a High Five? We look forward to your next visit.

March 09, 2022

Excellent service The information was very informative about the vehicle and service. I would purchase another vehicle from this dealership. More

by LWelch9121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hall
Mar 09, 2022 -

Phillips Buick GMC responded

We are happy you found our staff to be so supportive during your sales experience. The 5-Star rating gave us all a reason to smile. Thank you for that. We appreciate your business, and we look forward to your next visit.

March 08, 2022

Buzz is great and will continue to go there as long as he is there. More

by liljr92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken "Buzz" Buzby
Mar 09, 2022 -

Phillips Buick GMC responded

Thank you for the kind words about Buzz. We are so glad he is on our team and it is good to know that you feel the same way. Your 5-Star rating feels like a pat on the back. Thank you. Can we give you a High Five? We look forward to your next visit.

March 08, 2022

Excellence selection of vehicles in my price range. My sales person Cat very knowledgeable of her products. Completing the sale was fast and easy. More

by jimknight1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
Mar 08, 2022 -

Phillips Buick GMC responded

Thank you for writing such a thoughtful review Jim and then giving your whole experience a 5-Star rating. Your kind words for Cat are much appreciated, and she is such an asset to have on our Sales Team. Your experience is consistent with the way Cat serves her customers and one of the reasons why Cat has so many repeat customers and referrals. Thank you for giving us the opportunity to serve you and we look forward to seeing you again.

March 07, 2022

I would like to commend Ronnie Ingram for outstanding service in buying my vehicle. We went a few months ago wanting to buy a used Toyota 4Runner. They didn’t have any in stock at that time. We checked o More

by Maryanne2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Ingram
Mar 08, 2022 -

Phillips Buick GMC responded

Thank for the kind words about Ronnie and Pete. You are so right: sales is a process. There are steps that must be completed to put you into the vehicle you need, but there is a whole lot of space in between the steps that can make the experience enjoyable of stressful. The determining factor is teamwork. The relationship between you, the customer, and in your case Ronnie in Sales and Pete in Finance made all the difference. Thank you for working with us. We appreciate your business and look forward to building a relationship in Service too

March 05, 2022

They were very friendly I do not have fifteen words to say about them, ok? More

by Srna48
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
Mar 07, 2022 -

Phillips Buick GMC responded

Thank you for the High Review and taking time to rate your experience here at Phillips Buick GMC. In fact, your review reminds us of a 6-letter word which means: quick, bright or keen. That word is CLEVER. We look forward to your next visit and review.

March 04, 2022

Buzz helped my wife and I purchase our Gmc Acadia he made the process simple and painless..he was willing to take the extra time and effort to explain every question we had and made us feel like a Vip custom More

by mfd173ee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken "Buzz" Buzby
Mar 07, 2022 -

Phillips Buick GMC responded

This feedback was wonderful to read - thank you for sharing your. thoughts and the great 5-Star rating. Our team aims to take excellent care of our guests and we are happy to hear that Buzz hit the mark. Our team looks forward to working with you in the future. Until then, safe travels Ed, for both you and Mary. We look forward to seeing you again.

March 04, 2022

At first I was a little upset by the way the sales rep started his presentation to me, but the more we communicated, the more relaxed I felt & believed the honesty. The one thing you can do better is have More

by tribblesathome
Recommend Dealer
Yes
Employees Worked With
Mark Bonner, Blake Kelly
Mar 07, 2022 -

Phillips Buick GMC responded

Thank you for giving us and our Sales Team the benefit of the doubt. Communication is a mutual process and thank you for working with us to get you the vehicle that met your needs. Vehicles these days are very sophisticated, and each brand speaks its own dialectic of a common language. From GM to the any other brand, we are glad to help you interpret your infotainment system properly. Thank you for your business. We look forward to serving you once more.

Mar 07, 2022 -

tribblesathome responded

What program do u have to teach purchaser how to navigate the infotainment system? I don’t want to have to call or visit dealership to ask for instructions

March 04, 2022

The sales person war very helpful in getting us a good deal. Manager was great at finding financing. Great rate. Would buy from them again. More

by CSTIMPSONMAINE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn the finance manager, JD Smith
Mar 07, 2022 -

Phillips Buick GMC responded

Thank you so much for the review and the 5-Star rating. It is great to hear that you had an enjoyable experience with our Sales and Finance Teams, and the kind words are appreciated so much. Just know that our relationship does not end after the sale, if you need anything feel free to reach out.

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