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Phillips Buick GMC

Fruitland Park, FL

4.5
2,997 Reviews
Call Dealership (352) 728-1212
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2160 US Hwy 441-27

Fruitland Park, FL

34731

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2,997 Reviews of Phillips Buick GMC

December 03, 2021

They always have great, courteous service. They do a great job fixing problems, but the GMC is a great car, so service other than regular maintenance isn’t required very much. More

by porkbay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
Report | Print
Dec 06, 2021 -

Phillips Buick GMC responded

Oh boy, do we love this review or what! Funny thing about problem solving is that communication and customer involvement are often critical. You working with us, understanding our approach and helping us serve you is appreciated to much. Being Professional Grade is an honor because we serve loyal customers like you. The 5-Star review is awesome! Thanks for that. We look forward to your next visit.

December 03, 2021

Fast and extremely easy service department to deal with. Top notch people to deal with! More

by mbedtelyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
Report | Print
Dec 03, 2021 -

Phillips Buick GMC responded

We so appreciate this Five-Star review! It is always a pleasure to service your vehicle here, and we are glad that you enjoy working with our Service Team. Your kind words really helped make our day. We look forward to your next visit!

December 03, 2021

The Platinum membership is not what it seems to be. Plus I was promised an extra key for the $24,000 vehicle I bought never received More

by sorrento37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Berlin
Report | Print
Dec 10, 2021 -

Phillips Buick GMC responded

Thank you for reaching out with your concern/issue. We would definitely like to remedy the issue with the key. Can you please contact Chris Hoff, BDC Manager, at (352) 728-1212, so we can get this resolved. Unfortunately your name/info isn't listed here, so we can not reach out directly to you. Thank you! Phillips Buick GMC Management Team

December 03, 2021

Always help me find what I need. Service is quick and everything is explained to my satisfaction. More

by GHAZELLIEF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Songer
Report | Print
Dec 03, 2021 -

Phillips Buick GMC responded

We love it when we get 5-Stars. Thanks for the great review. We strive to provide a seamless experience for customers, and it is wonderful to hear our service department came through and delivered. See you during your next appointment. Until then, may you have safe travels.

December 02, 2021

It’s a very nice and clean place and they are on top of their game there and fast service More

by Blallington
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred "Coach" Allen, Scott Hall, Mark Bonner, Blake Kelly, Cat Langbehn, Bart Larue, Brian Brandt, Chris Harmon, Ronnie Ingram, Ernie Artunduaga
Report | Print
Dec 03, 2021 -

Phillips Buick GMC responded

It is important our customers feel confident with the customer service they receive, so we appreciate this honest feedback and the great 5-Star review. Thank you for your business and please let us know if there is anything further you need.

December 02, 2021

Receive good service. all the employee were very helpful. Will always bring my car to Phillip Buick for service. More

by Shelason50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred "Coach" Allen, Cat Langbehn, Gilbert "Bam" Niblack, Jim Berlin
Report | Print
Dec 03, 2021 -

Phillips Buick GMC responded

Thank you for acknowledging the talented group of people we have here at Phillips Buick GMC. So happy to hear they all came together to help during your visit. Your 5-Star review brought a smile to all of our faces. We cannot wait to see you again!

December 01, 2021

We tried another dealership, no comparison; we came back to Phillips. They are very punctual when you arrive and eager to listen to solve the problem. They tell you how long and appropriate how it will cost More

by PLCWELDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zac I’d give him a 9
Report | Print
Dec 02, 2021 -

Phillips Buick GMC responded

Thank you for the 5-STARS and taking time to tell us about your experiences getting your vehicle serviced. It all comes down to communication and problem solving. We look forward to partnering with our customers during the service visit, and keeping them involved and informed. Thanks for being a great customer. Hurry back.

December 01, 2021

Extremely courteous and professional greeting. I’m new to the area and Steve put me at ease immediately with my lease end termination and transferring the license plates. More

by jsheridan10
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Songer
Report | Print
Dec 02, 2021 -

Phillips Buick GMC responded

We are so glad you chose Phillips Buick GMC and you could not have picked a better person to help you out than Steve. He does a great job keeping things smooth and easy because Steve actually cares about what you need and why you need it. Thanks for the great 5-Star review and the kind words for Steve. You are no longer a stranger, at least not here. We are already looking forward to seeing you again.

November 30, 2021

Most helpful, excellent costumer service especially from Gilbert, exceptional explanation of the process, I didn’t know it was a lengthy process and he was very patient with me. Very pleased with even getti More

by Dee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter, Gilbert "Bam" Niblack
Report | Print
Dec 02, 2021 -

Phillips Buick GMC responded

Dee, thank you for the kind words for Gilbert and Peter. Those two are really good at smoothing out the bumps and explaining how everything works. It sure is a lot easier when you know what is going on and why. Car buying can be fun and we should know because we sell cars everyday. It is exciting to drive your new car home for the first time and we want to keep that special feeling alive. We could not do that without great customers like you. Thank you for the 5-Star review. We love to get those.

November 30, 2021

Was very nice and honest like are car very much drives great when I can get it away from my husband lol thank you More

by barbara.morrison95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Larue
Report | Print
Dec 02, 2021 -

Phillips Buick GMC responded

This is a great statement, "...drives great when I can get it away from my husband." It is good to see folks enjoying their purchase of a new vehicle. Barbara, thank you for sharing that "new car feeling" with us. Of course, even pre-owned vehicles are "new" in the sense that they are new to the buyer. The excitement is always there, or t least could be there providing the whole process was open and honest. We sincerely try to simplify car buying and enjoy it when our customer becomes part of the team. We are looking forward to our relationship growing and look forward to earning your continued trust. Your 5-Star review brought a smile to all of our faces. Thank you for that.

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