Phillips Buick GMC

Phillips Buick GMC responded

Thank you for your continued confidence in us and the the kind words for Cat. Repeat customers and recommendations are a vital part of a business like ours because relationships matter. That's why getting 5-Stars from someone like you is so awesome! We appreciate the way you are always fair with us and willing to help us help you. Thanks for your trust and we look forward to many happy miles as we go down the road together.

Phillips Buick GMC responded

Scott continues to make us look like geniuses for bringing him onboard over 28 years ago. Yes, Scott is awesome. You can tell him that and it won't go to his head. He will still be "Scott" and continue to find a way to help customers who seem more like friends and family than anything else. Scott is a relationship builder and you must be too judging by the 5-Stars you gave us. That is "us" as in you, Scott and Phillips Buick GMC. We are all part of the same team and look forward to your continued trust as we go down the road together. Come see us again soon.

Phillips Buick GMC responded

Stephanie, right now, someone you haven’t met is out there wondering what it would be like to meet someone like you. Thanks to Coach Fred we already know, and are so happy you trusted us with your car purchase. Friendship is about relationships and that is a two-way street. We love getting 5-Star reviews and so does Fred. Especially 5-Star reviews from friends such as you. We are ready and really excited about what is coming down the road in the future because we have friends on our side. Thank you, Stephanie, for the 5-Stars and your friendship. May your coming miles be full of safety and plenty of smiles..

Phillips Buick GMC responded

Joseph, thank you for taking time to rate us, and outline your experience during your latest visit. We will be happy to go through the pricing you received and the reasons behind it. We appreciate your patience and giving us an opportunity to respond.

Joseph Jones responded

Hello I ask you about if you think my 2004 Ford Explorer Eddie Bauer 4x4 white and gold trim would go paint on roof and fix driver seat from peeled off and fix tailgate crack in body and paint shop? Or if not then refund about $3,400 from 10,988.00 it's Nada price $7,500 because roof need paint tailgate crack and driver seat leather got peeled off (tore up) let me know any question. I think ripped off worth price without nada price not right worth $10,988. Joseph Jones

Phillips Buick GMC responded

Kylie, your comments just go to show what Ernie is all about. His customers love to do business with him because he has a sincere desire to help them get what they need. Doing a one-on-one, impromptu, training session is the kind of thing Ernie excels at, and your grandmother could not have had a better man to walk her through things. We love cars here at Phillips Buick GMC. Cars, trucks, vans or whatever else is rolling down the road and Ernie is a great team member to have on our side. Thank you, for the super 5-Star rating and your recommendation. Taking the time to document your thoughts is much appreciated and shows a lot about how you view the world around you. We are pleased that you have included us in your world.

Phillips Buick GMC responded

Allison, your review is fantastic in that it deals with the concerns many customers have when it comes to buying a car. Expecting to get scammed is not conducive to good communication. Thank you for looking past your concerns and giving Buzz the opportunity to help you, and then working with him to address your needs. A great sales experience depends as much on the customer as it does the salesman. I don't know exactly how he does it, but Buzz always seems to end up with the best customers. Thanks for sharing your experience and all of the kind words for Buzz. We love it when we get 5-Star ratings. Thank you for that and we look forward to your next visit.

Phillips Buick GMC responded

We agree, Ernie is great. Thanks for taking the time to let us know how you felt about your time with Ernie. We appreciate your business and just love it that you rated us with 5-Stars. Thanks so much for that.

Phillips Buick GMC responded

Thank you for your kind words and congratulations on your new vehicle! Our team provides top-quality service, and we are so happy to hear your experience reflected this.

Phillips Buick GMC responded

Wow! 5-Stars! Thanks, Tracy. We love it when we get 5-Star reviews from our customers. Especially after being called GREAT! You made it easy on us because you are such a great customer. High-Five for being you! See, this is why the car business can be so much fun. We are so glad you joined in to add more smiles all around. We are already looking forward to your next visit.

Phillips Buick GMC responded

Thank you so much for the review, it is great to hear that you had an enjoyable experience. Just know that our relationship does not end after the sale, if you need anything feel free to reach out. We look forward to seeing you again.