Phillips Buick GMC

I came in and took a test drive of a 2007 Mustang GT. I had planned to provide a $1500 down payment as I was going to finance the balance thru my credit union where I had been approved for a $20,000 car lo had planned to provide a $1500 down payment as I was going to finance the balance thru my credit union where I had been approved for a $20,000 car loan. Steve told me they don't accept down payments any more and suggested I finance through the dealership's Capital One finance co. During our negotiations, he took my license into the back to see about a lower price and was gone over 1 hour - while I was left waiting in the show room. At this point, I just wanted my license returned and to leave. I had to ask another salesman (there were many on the floor with nothing to do but pace back and forth) to go get him. Steve was pressuring me to purchase the car that night. I walked out pretty upset - he said I was "making too much of this". I wonder if he would have said that if the customer was a male. He sent me an email several days later offering to come down $1000. I replied saying I would move ahead with that offer and would go through my Credit Union (Vibe) to obtain financing. He never responded to the email (which I found out later went to some generic mailbox). I had to follow-up with a phone call. I came in and had been pre-approved by my Credit Union for $20,000. When Steve emailed the Purchase Contract to my Credit Union for review by their underwriting dept, they took over 2 hours to respond to me, even after I sent several messages trying to get a status. Steve and a finance guy (I forget his name) said if I financed through the dealership's lender Capital One, he could have me out of there in 5 minutes. I agreed. The last thing that was needed by Capital One was a copy of my Insurance binder which I had contacted my agent and she was going to email to Steve that day. Weeks later I got an email from Capital City saying they denied my loan. I couldn't believe it as I have an 800+ credit rating. When I followed up with them, they said the real issue was that they still needed the Insurance binder. I feel that Steve dropped the ball. I drove the car off your lot after only paying approx $6,000 cash/credit card. Upon leaving, Steve said "I'm not crawling under a rock, don't hesitate to call me for anything." I emailed him a couple days later to say I loved the car but was disappointed that the CD changer was jammed and didn't work. He never acknowledged me. More

Dan is an honest and trustworthy salesman. He is very loyal and stands behind his word. I recommend him whenever anyone asks who is my vehicle salesman. loyal and stands behind his word. I recommend him whenever anyone asks who is my vehicle salesman. More

Great dealership, have bought several cars from Daniel Wertz in the past 20+ years. Hope to be buying again soon. Wertz in the past 20+ years. Hope to be buying again soon. More

Phillips Buick is the place to visit when looking for a vehicle. I have seen Daniel Wertz for every vehicle I’ve bought. He takes care of you right from the start and will see you through even after you’ve vehicle. I have seen Daniel Wertz for every vehicle I’ve bought. He takes care of you right from the start and will see you through even after you’ve left the parking lot. I won’t see anyone else or visit any other dealership for my car needs. More

Daniel Wertz is the best sales person in this dealership. He is courteous, efficient and ready to assist immediately upon your request. Have known Daniel for many years and recommend him to all my friends. He is courteous, efficient and ready to assist immediately upon your request. Have known Daniel for many years and recommend him to all my friends. Thank you Daniel for your continued help. More

I’ve always had an amazing experience with this dealership! Daniel Wertz is very personable and made me feel comfortable throughout the entire process of purchasing my vehicle. dealership! Daniel Wertz is very personable and made me feel comfortable throughout the entire process of purchasing my vehicle. More

I have been a life long customer of Daniel and he always manages to impress me more than the last time! He is so knowledgeable and kind; he listens to you, educates you on the options available, and never p manages to impress me more than the last time! He is so knowledgeable and kind; he listens to you, educates you on the options available, and never pressures. I have always felt Daniel truly cared about making the customer happy. I will never buy a car from anyone else! Thank you Daniel!! More

Horrible dealership to take your car for service. My truck has been there for 4 months going to 5. I was dealing with Jim Berlin, service advisor. There was no communications between the dealership and truck has been there for 4 months going to 5. I was dealing with Jim Berlin, service advisor. There was no communications between the dealership and myself. I had to constantly checking, they’ll not call me for any up dates. At last Keith, the Mgr. Tried to be helpful however the damage is already happened. I really regretted taken my truck at that dealership. The treatment was welcome at all. I end up in a rental, when the truck is finally ready, they finally called and rushing me to come pick it up, while I was out of month in a business trip not knowing when my truck would of be ready. they charged me over $2000. For the rental. I’m unsure of what to do at this point. Thinking of bringing this into legal matter, because this is really unfair to me as a customer. I’m still making payments and paying insurance while they are fixing my truck. Every time I called they told me parts in order not sure when. It will be in. Also, I’m not truck why this type of treatment maybe I’m a black male, but unsure. I don’t think they’re doing this to anyone else’s. The retaliation towards me is uncalled for and I demand justice for them charging me extra money while I wasn’t sure when they truck will be ready. Please stay away from this dealership as much as possible. Definitely if you’re black, they’ll try all the can if you’re driving a nice car to harm you and your car. They hold on to my car for 4-5 months, hmmm you wonder why. My brand new 2021 that I bought after three days broke down and took it to dealership and the told me the cam sensors issue, unbelievable that took over 5 months to be fixed. i believe the only reason why the treat me like this is because I’m black, there’s no other reason towards it. More

I was greeted courteously and given prompt treatment. I will definitely return when I need service again. will definitely return when I need service again. More