Phillips Buick GMC

We had our vehicle towed to the dealership on a Thursday due to a parking brake problem. The right rear parking “actuator” had failed. Speaking with the service tech, I was told the vehicle would be repai due to a parking brake problem. The right rear parking “actuator” had failed. Speaking with the service tech, I was told the vehicle would be repaired on Friday. I got no call on Friday. When we called them late Friday afternoon, we were told they got the wrong brake pads, and the car wouldn’t be repaired until Monday. We called late Monday to inquire about the car - we were told the car was ready and that they had left a message about that. Upon checking, neither I nor my wife had received any message or phone call. I initially asked the tech to check on whether our extended warranty would cover the service. Our warranty covered 60,000 miles and our car had 61,384 miles on it. He nonchalantly told me it wasn’t covered - with no indication he had checked on it. Legally he had no obligation on the warranty which had expired 1,384 miles earlier, but the dealership where I bought the car could have offered some consideration. The cost of the actuator seemed reasonable, since they refused any consideration from a recently expired warranty. The charge for the brake pads was $151.47. Advance Auto sells them for $52.99. The labor charge was $178 per hour. $698 labor to change brake pads, clean the right rear rotor and change the right rear rotor actuator was extremely high! We were told before repairs what the total charge would be, with no details. My car had been towed into the dealerships, so I had little choice on getting the service done. I think they knew this. I paid over $54,000 for this vehicle at Phillips Buick in 2021. We are in need of a replacement vehicle soon. This repair bill will affect our decision on where to look for a new vehicle More

Dealership is hands down the best I've ever been too. I've bought three trucks from them and everytime it's been a great experience. I've bought three trucks from them and everytime it's been a great experience. More

Service was great. Problem is lack reserved appointments. I have to leave home at 6am. Problem is lack reserved appointments. I have to leave home at 6am. More

Good deal! Fair and honest! Really liked Mr Ingram!! The other finance man was also very good! Fair and honest! Really liked Mr Ingram!! The other finance man was also very good! More

Very through with details and personable plus the location was easy to get to.The sales person was very helpful and friendly location was easy to get to.The sales person was very helpful and friendly More

They were quick to find the problem and fix it. Worked with me on schedule and transportation. I will definitely come back here Worked with me on schedule and transportation. I will definitely come back here More

Amazing service, quick and easy. Very helpful and kind, helped answer all my questions and concerns Very helpful and kind, helped answer all my questions and concerns More

Great customer service and Great overall experience. Would recommend to all my family and friends. Would recommend to all my family and friends. More

I was pleasantly surprised with the service l received at Phillips Buick GMC. I’m from out of town and my Yukon wouldn’t start. The service manager took my information and checked me in. That afterno Phillips Buick GMC. I’m from out of town and my Yukon wouldn’t start. The service manager took my information and checked me in. That afternoon I received the call that my vehicle was ready to be picked up. I’m planning on moving in the very near future and Phillips will be my dealer. More

Had a mechanical issue with my new GMC while out of state on vacation. They got the car in a fixed as soon as they could get the parts. on vacation. They got the car in a fixed as soon as they could get the parts. More