Phillips Buick GMC - Service Center

Very friendly and extremely helpful. If I'm ever stranded on a highway I will be looking for a GM dealership sign! If I'm ever stranded on a highway I will be looking for a GM dealership sign! More

I was greeted warmly by friendly and professional staff. I received a complimentary ride home while my car was serviced as well as a pick up when my car was ready. The work was completed, and I was more th I received a complimentary ride home while my car was serviced as well as a pick up when my car was ready. The work was completed, and I was more than satisfied - I felt like they cared about me. More

We were told that a new battery had been installed in our purchase of a used 2021 Encore. Unfortunately we found out later that the battery in the car was the original battery and now that battery malfunctio purchase of a used 2021 Encore. Unfortunately we found out later that the battery in the car was the original battery and now that battery malfunctioned and needed to be replaced. We were told we would be responsible for full payment of the new battery and the base charge for instillation would be approximately $174- the standard hourly rate-also, the new battery would be guaranteed for only one year. We left the dealership and proceeded to buy a new battery from Advanced Auto Parts that charged us $256, but came with free installation and a 3 year warranty. I watched the transition change by the lady, the event took over a 45min. to change because the new battery had an electrical module connected to the top of the battery with several wires connected for output-not an easy task that was doing for free. That particular situation formulated a sour-dour impression of the dealer from that point on. NOW NO MORE DEALS WITH THESE PEOPLE FORWARD, WEARE DONE WITH THEM AND ALSO WITH THE DEALER IN OCALA that has been trying to sell a new Jeep. --fat chance for that to happen. More

Waited almost 3 hrs and no results. Called Mr Free and no results from him Called Mr Free and no results from him More

As always Daniel Wertz is amazing absolutely an asset to this establishment. He goes out of his way to make sure everything is fkawless this establishment. He goes out of his way to make sure everything is fkawless More

Joe working in the suspension department did and excellent job in explaining what was needed and every step of the process. Great job Joe well pleased. Thanks excellent job in explaining what was needed and every step of the process. Great job Joe well pleased. Thanks More

602 dollars to diagnose a computer chip malfunction which couldn't be fixed part discontinued and to change transmission fluid outrages ! couldn't be fixed part discontinued and to change transmission fluid outrages ! More

Great service at both the Lightning Lube and the regular Service Department. Service Advisors were polite and not pushy. Service Department. Service Advisors were polite and not pushy. More

Courteous They did excellent job Zach was great ordered part and came in in 2 days ordered part and came in in 2 days More

Provided with quick, quality service! Just wish we had been offered complimentary water on such a hot day. Just wish we had been offered complimentary water on such a hot day. More