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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,032 Reviews

1,032 Reviews of Phillips Buick GMC - Service Center

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May 08, 2025

It was good. It took them some time because the gas tank straps were corroded but they kept working until they solved the problem! More

by heetseeker01d
Recommend Dealer
Yes
Employees Worked With
Don't remember...
May 08, 2025 -

Phillips Buick GMC responded

Thank you for your positive review! We appreciate your understanding and patience as we worked through the issue with the gas tank straps. At Phillips Buick GMC, we strive to ensure that every problem is addressed thoroughly. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

May 04, 2025

Friendly, very professional. Under promised and over delivered, my car was done early. Thank you More

by watkinsdhjr
Recommend Dealer
Yes
May 04, 2025 -

Phillips Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience at Phillips Buick GMC and that your car was completed ahead of schedule. We always strive to exceed expectations. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

May 02, 2025

Friendly, experienced, and easy to work with Professional, caring, communicative, responsive, honest, integrity, and very up front about the repair More

by collins_011
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
May 02, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review, Collins! We at Phillips Buick GMC appreciate your kind words and are thrilled to hear that you found our team friendly, experienced, and communicative. Honesty and integrity are important to us, and it's great to know that we could provide that during your experience. We look forward to assisting you again in the future!

May 02, 2025

This was my 7th visit for the same issue. Jim has been very thorough and patient in the efforts to resolve the problem. More

by Roysjeep
Recommend Dealer
Yes
Employees Worked With
Jim Ireland
May 03, 2025 -

Phillips Buick GMC responded

Thank you for your feedback! We appreciate your loyalty, and it's great to hear that Jim has been thorough and patient in addressing your concerns during your visits. At Phillips Buick GMC, we strive for excellent service, and your input helps us continue to improve. We look forward to resolving your issue and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

April 30, 2025

My check engine light was coming on & off intermediately. Turned out the catalytic converter had failed. As well as an o2 sensor. Repairs were completed in a timely manner. More

by WILKEV00
Recommend Dealer
Yes
Employees Worked With
Kylie
May 01, 2025 -

Phillips Buick GMC responded

Thank you for your review! I'm glad to hear that we were able to address the issues with your catalytic converter and O2 sensor in a timely manner. Your satisfaction is important to us at Phillips Buick GMC. We appreciate your feedback and look forward to assisting you with any future needs! Sincerely, the Team at Phillips Buick GMC

April 30, 2025

Took 2 tries to figure out what was wrong. Then took 6 weeks before the part came in. This was a brand new vehicle. More

by sand44471
Recommend Dealer
Yes
Employees Worked With
Jim in service
May 02, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand that waiting for parts can be frustrating, especially for a brand new vehicle. We appreciate your feedback and will use it to improve our processes at Phillips Buick GMC. If you have any further questions or need assistance, please feel free to contact us. Sincerely, the Team at Phillips Buick GMC

April 29, 2025

I brought my Yukon in for brakes and a front end shake. Spent 3755.34, you had it for 3 weeks, as soon as I drove out it still had a smaller shake. Brought it back and was told it was the shocks...another More

by Redrayder72
Recommend Dealer
No
Employees Worked With
Kiley
Apr 30, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. I understand how frustrating it must be to encounter ongoing issues with your Yukon, especially after the significant investment and time spent at Phillips Buick GMC. We appreciate your feedback, and we encourage you to keep us updated on the results from your dealer. If there’s any way we can assist you further, please don’t hesitate to reach out. Your satisfaction is important to us. Sincerely, the Team at Phillips Buick GMC

April 28, 2025

Like a hot poker in the eye. Like wiping my rear end with sandpaper repeatedly. Like every time I deal with this service dept. this is the end result time after time. Hope this h More

by Mikepiazza12
Recommend Dealer
No
Employees Worked With
Side show Bob.
Apr 29, 2025 -

Phillips Buick GMC responded

Thank you for your feedback, Mike. We understand that your experience with our service department has been frustrating, and we value your insights. We aim to provide the highest standards at Phillips Buick GMC and recognize that we may not have met your expectations. We would appreciate the opportunity to discuss your experience further and gain more insight. Please consider reaching out to us, as we are here to help. Sincerely, the Team at Phillips Buick GMC

April 27, 2025

I have had my 2016 GMC back to your service dept several times and I have always been very satisfied. I always use Zack because he is so knowledgeable and helpful. More

by Jerry Beard
Recommend Dealer
Yes
Employees Worked With
Zack
Apr 27, 2025 -

Phillips Buick GMC responded

Thank you for your review, Jerry! We appreciate your feedback about your experiences at Phillips Buick GMC's service department. It's great to know that Zack has been able to assist you and that you're satisfied with our service. We look forward to seeing you again for any future needs. Sincerely, the Team at Phillips Buick GMC

April 26, 2025

Our salesman Fred was friendly and knowledgeable. He was very helpful in helping us find the right vehicle. More

by tcrochunis
Recommend Dealer
Yes
Employees Worked With
Fred "Coach" Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Phillips Buick GMC responded

Thank you for taking the time to leave us a review! We are thrilled to hear that Fred provided you with friendly and knowledgeable service at Phillips Buick GMC. It’s our goal to help our customers find the perfect vehicle, and we appreciate your kind words. We look forward to welcoming you back for your next visit! Sincerely, the Team at Phillips Buick GMC

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