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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,043 Reviews

1,043 Reviews of Phillips Buick GMC - Service Center

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June 04, 2025

Jim Berlin very courteous. Appreciated ride back home.. Done sooner than expected. Easy check out. More

by craftypro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

I was greeted as soon as I got to the dealership and about an hour later I was on my way. The software update was done and I've had no problems "so far". More

by ERNEST.GROFT
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Phillips Buick GMC responded

Thank you for your review, Ernest! We're glad to hear that your experience at Phillips Buick GMC was positive and that you were promptly greeted upon arrival. It's great to know the software update went smoothly as well. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

June 02, 2025

They were upfront about everything from shuttle service to pricing. Very professional with no surprises ! More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Phillips Buick GMC responded

Thank you for your review! We're pleased to hear you appreciated our transparency and professionalism regarding our shuttle service and pricing at Phillips Buick GMC. Your experience is what we strive for, and we look forward to assisting you again in the future. Sincerely, the Team at Phillips Buick GMC

May 31, 2025

It is a pleasure to deal with Jim Berlin, always cheerful and helpful. Great representative of your Dealership. More

by JYOUNG49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Phillips Buick GMC responded

Thank you for your review! We're glad about your positive experience with Jim Berlin at Phillips Buick GMC. His cheerful and helpful demeanor truly makes a difference, and we appreciate you recognizing him. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

May 29, 2025

Very friendly and extremely helpful. If I'm ever stranded on a highway I will be looking for a GM dealership sign! More

by elainemcgown0819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Phillips Buick GMC to be friendly and helpful. Your support means a lot to us. If you ever need assistance, please know that we're here for you. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

May 25, 2025

I was greeted warmly by friendly and professional staff. I received a complimentary ride home while my car was serviced as well as a pick up when my car was ready. The work was completed, and I was more th More

by Sam B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Phillips Buick GMC responded

Thank you, Sam, for your wonderful review! We are thrilled to hear that you felt welcomed by our friendly and professional team at Phillips Buick GMC. Providing excellent service and showing our customers that we care is our top priority. We look forward to seeing you again for your future service needs! Sincerely, the Team at Phillips Buick GMC

May 23, 2025

We were told that a new battery had been installed in our purchase of a used 2021 Encore. Unfortunately we found out later that the battery in the car was the original battery and now that battery malfunctio More

by goomieguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kiley Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the battery situation with your 2021 Encore. We appreciate your feedback and want to ensure you have the best possible experience at Phillips Buick GMC. We encourage you to reach out to us directly so we can address your concerns further. Thank you again for your input. Sincerely, the Team at Phillips Buick GMC

May 22, 2025

Waited almost 3 hrs and no results. Called Mr Free and no results from him More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Phillips Buick GMC responded

Thank you for your feedback. We understand how disappointing it is to wait for an extended period without updates, especially after reaching out for assistance and receiving no response. Your time is important, and communication should reflect that. If you'd like to discuss your experience further, the team at Phillips Buick GMC is available — please contact us at your convenience. Sincerely, the Team at Phillips Buick GMC

May 18, 2025

As always Daniel Wertz is amazing absolutely an asset to this establishment. He goes out of his way to make sure everything is fkawless More

by Johngurgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Phillips Buick GMC responded

We appreciate your review, John! We’re happy to hear that Daniel has made such a positive impact during your visits to Phillips Buick GMC. His dedication to providing flawless service truly makes a difference. Thank you and we look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

May 17, 2025

Joe working in the suspension department did and excellent job in explaining what was needed and every step of the process. Great job Joe well pleased. Thanks More

by kellyrev@bellsouth.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

Phillips Buick GMC responded

Thank you for your fantastic feedback about your experience at Phillips Buick GMC! We're thrilled to hear that Joe from the suspension department provided excellent service and kept you informed throughout the process. We appreciate your kind words and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

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