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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,049 Reviews

1,049 Reviews of Phillips Buick GMC - Service Center

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November 06, 2024

Very courteous and helpful. I really appreciated their insight on what is going on with my car. More

by Coon.tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Phillips Buick GMC responded

Thank you for your kind words! We at Phillips Buick GMC appreciate your feedback and are glad to hear that our team provided you with helpful insights regarding your car. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

November 06, 2024

Very nice people clean. Service was great and knowledgeable. Kyle was great. They were prompt to answer questions. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Phillips Buick GMC responded

Thank you, Ron! We appreciate your kind words about the team at Phillips Buick GMC. We’re glad to hear you had a great experience with Kyle and that our service met your expectations. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

November 05, 2024

Good communication. I wish they had loaners, but they were very accommodating. They ordered a part for the car that I'm still waiting for. More

by paulhoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Phillips Buick GMC responded

Thank you for your feedback! We appreciate your understanding regarding the loaner vehicles and are glad to hear that you found our team accommodating. Your patience regarding the part order is valued, and we are working diligently to get it to you as soon as possible. If you have any further questions or concerns, please feel free to reach out to us at Phillips Buick GMC. Sincerely, the Team at Phillips Buick GMC

November 04, 2024

Great dealership. Sales and service center are top department. Service personnel need to improve their updates on how service repairs are coming. I and others were the More

by freespirit2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Nov 06, 2024 -

Phillips Buick GMC responded

Thank you for your feedback! We appreciate your kind words about Phillips Buick GMC's sales and service departments. We understand your concern regarding communication during service repairs and will work to improve updates for our customers. Your experience is important to us, and we hope to provide you with better service in the future. Please feel free to reach out if you have any more suggestions or concerns. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

Nov 06, 2024 -

Phillips Buick GMC responded

Thank you for your feedback! We appreciate your kind words about Phillips Buick GMC's sales and service departments. We understand your concern regarding communication during service repairs and will work to improve updates for our customers. Your experience is important to us, and we hope to provide you with better service in the future. Please feel free to reach out if you have any more suggestions or concerns. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

November 03, 2024

I had my 2021 Yukon Denali in for service and they did a great job More

by Allan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Phillips Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with your 2021 Yukon Denali at Phillips Buick GMC. Our team strives to provide excellent service, and your feedback is greatly appreciated. We look forward to seeing you again for your next service visit! Sincerely, the Team at Phillips Buick GMC

November 03, 2024

The service was prompt, complete and professional. Would recommend this dealership to everyone in Central Florida. More

by stevez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Phillips Buick GMC responded

Thank you so much for your kind words! We truly appreciate your recommendation and are thrilled to hear that you found our service at Phillips Buick GMC to be prompt, complete, and professional. We look forward to welcoming you back and continuing to provide excellent service in the future! Sincerely, the Team at Phillips Buick GMC

November 03, 2024

Needed 2 parts replaced. Service department inspected the defective parts. Ordered and did a great job with replacement.👍 More

by Bob
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're glad to hear that our service department was able to promptly inspect and replace the defective parts for you. At Phillips Buick GMC, we strive to provide great service, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

November 01, 2024

Awesome Blake was so helpful in helping us choose our new car can’t Thank him enough ! More

by DOUG3361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Kelly
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Nov 04, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Blake was able to assist you in choosing your new car. At Phillips Buick GMC, we always strive to provide exceptional service, and it’s great to know that Blake made a positive impact on your experience. We appreciate your kind words and look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

November 01, 2024

Made an appointment on line to fix a recall. Service employee immediately took our vehicle and moved it to the repair shop. Within a half hour, job was complete! Great team got the job done q More

by ROLAND.OCORBEIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Phillips Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that our team at Phillips Buick GMC was able to complete your recall service quickly and efficiently. Your satisfaction means a lot to us, and we look forward to serving you again in the future. Please don’t hesitate to reach out if you need anything else! Sincerely, the Team at Phillips Buick GMC

November 01, 2024

Great dealership I have bought my last for vehicles from there also had some warranty items fixed there as well and some extended warranty items fixed there as well . More

by Bporter4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We truly appreciate your loyalty to Phillips Buick GMC and are thrilled to hear you've chosen us for your last four vehicles. We're glad to know you've had a positive experience with our service and warranty items as well. We look forward to continuing to serve you in the future! Sincerely, the Team at Phillips Buick GMC

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