Phillips Buick GMC - Service Center

STAY AWAY from this service department! I brought my vehicle in for service on the 29th of August and it literally sat for over a week and they did NOTHING. I was in a rental car during thi I brought my vehicle in for service on the 29th of August and it literally sat for over a week and they did NOTHING. I was in a rental car during this period of time and discovered I was charged over $600 for the rental too! I brought the vehicle in for a transmission slip and voltage issue which was clearly diagnosed at another dealership but apparently they “couldn’t duplicate it” at this dealer. I also asked for an oil change, spark plugs and a door hinge to be replaced and literally they did nothing. Not only that, the communication from Zack the service advisor was non-existent. I could have picked my car up at any time and not been charged for the rental but because of Zack’s inability to communicate and because of the lack of skills of the technician, I paid over $600 for absolutely nothing. Stay far far away from this dealership! More

The service manager was very professional and treated me as a valued customer. Even though I did not have an appointment the work was done quickly and the vehicle was returned in clean condition. as a valued customer. Even though I did not have an appointment the work was done quickly and the vehicle was returned in clean condition. More

They are friendly, helpful and patient when answering my questions, and always ready to be of assistance questions, and always ready to be of assistance More

Professional courteous service manager in lighting sept very thourough helped us in timely manner so we could leave on our vacation very thourough helped us in timely manner so we could leave on our vacation More

We had a rattle in the dashboard area, and it was getting worse. We stopped at the dealership to have the oil changed. We pulled into the service area, and Zach approached us. He went for a drive with me, worse. We stopped at the dealership to have the oil changed. We pulled into the service area, and Zach approached us. He went for a drive with me, and determined where the rattle was coming from. We also wanted to get a oil change, and he mentioned that we were just about ready for tire rotation. He said they would look at the area of the rattle, and also have the other work performed. He said since it was lunch time, it would be 2-3 hours, and we said we would wait. A part for the rattling area will be ordered and we will get a call when to return the car. The oil change and tire rotation was handled. More

I’ve been using Phillips to service my vehicles for about 15 two20 years Zack and Keith are the best always get to work done for you thanks 15 two20 years Zack and Keith are the best always get to work done for you thanks More

I would recommend Phillips to Anyone and Everyone. The Service Department that I Received From Jim Berlin was Outstanding. Completely Satisfied with The Handling of Taking Care of My Car, The Issue I The Service Department that I Received From Jim Berlin was Outstanding. Completely Satisfied with The Handling of Taking Care of My Car, The Issue I had With it and How Everything Turned out. 5 Stars is All that is indicated; I would Give Even More. More

Jim always takes care of my service issues and I could not be happier with his knowledge and experience in getting me through the process and back on the road. not be happier with his knowledge and experience in getting me through the process and back on the road. More

Rental without question provided. Repaired much sooner than anticipated.part was on back order could have taken a lot longer Repaired much sooner than anticipated.part was on back order could have taken a lot longer More

The lighting lube center told me they weren’t able to perform my work. when I asked 2 weeks before they could perform the work for me. The service center completed the work for me and within 15 minutes. perform my work. when I asked 2 weeks before they could perform the work for me. The service center completed the work for me and within 15 minutes. Even went above and beyond by completing the work for free. Thank you service center. More