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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,049 Reviews

1,049 Reviews of Phillips Buick GMC - Service Center

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August 17, 2024

My questions and concerns were completely addressed. Did not ask for this service until after oil change, yet I was still able to get my issues addressed in timely manner. More

by two2jacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Phillips Buick GMC responded

Thank you for your kind words! We’re pleased to hear that your questions and concerns were addressed promptly following your oil change. At Phillips Buick GMC, we strive to provide exceptional service to our customers. We look forward to welcoming you back for any future needs! Sincerely, the Team at Phillips Buick GMC

August 17, 2024

They were extremely helpful and made the warranty process easy and took care of everything for us! More

by zhastie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bonner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Phillips Buick GMC helpful and that we could make the warranty process easy for you. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

August 15, 2024

Had repair word done, work was excellent when I got my car back. Had no car for 4 weeks. Should have had a loner but was told there were none available, which made it difficult for me. I have had work don More

by ANNBREARLEY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Phillips Buick GMC responded

Thank you for your feedback. We appreciate your longtime loyalty to Phillips Buick GMC and are glad to hear the repair work was excellent. We understand the inconvenience of not having a loaner vehicle and are continually looking for ways to improve our customer service in this area. Your comments are invaluable as we strive to enhance our processes. We hope to see you again soon and provide you with an even better experience. Sincerely, the Team at Phillips Buick GMC

August 14, 2024

Zac the service mgr makes the dealership great. Very easy to work with and gets the job done right the first time. More

by louandlidia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Zac made your experience at Phillips Buick GMC great. Our team always strives to provide top-notch service, and it’s fantastic to know that Zac was able to get the job done right for you. We appreciate your feedback and look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

August 13, 2024

Technician went above and beyond to get Car Play connected to my phone . Good Job! More

by stausart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that our technician went above and beyond to get CarPlay connected to your phone. At Phillips Buick GMC, we strive to provide exceptional service, and it’s great to know it made a positive impact on your experience. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

August 13, 2024

Always courteous and helpful with my automotive issues. Repairs are done quickly and efficiently. Thank you. More

by Encore Gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you've had such a positive experience with our team at Phillips Buick GMC. We pride ourselves on being courteous and efficient, and we're glad to know we could assist you with your automotive needs. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

August 13, 2024

They are very helpful and keep the customer informed on the progress being made with the behicle More

by jladd65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Kelly
Aug 14, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Phillips Buick GMC helpful and that we kept you informed about the progress of your vehicle. Your satisfaction is our top priority, and we appreciate your support. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

August 13, 2024

My salesman Sean Berry was absolutely amazing! He went above and beyond to provide exceptional customer service. I will recommend Sean to anyone looking for a fair price on used or new car More

by LDAVISFL63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Phillips Buick GMC responded

Thank you so much for your wonderful review! We’re thrilled to hear about your amazing experience with Sean at Phillips Buick GMC. Providing exceptional customer service is what we strive for, and it's great to know that Sean exceeded your expectations. We appreciate your recommendations and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

August 11, 2024

My experience was very personal. I enjoyed working with your sales force to get financing in line with my budget guidelines. I enjoy driving the XT5 everyday. More

by alawyerch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred "Coach" Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a personal experience with our team at Phillips Buick GMC and that you enjoyed getting your financing set up for your XT5. It's great to know you're enjoying driving it every day! We look forward to assisting you again in the future. Safe travels! Sincerely, the Team at Phillips Buick GMC

August 11, 2024

They were unable to find where my car was leaking so it has NOT been repaired. Hoping I don’t have another leak More

by Weetgerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your concern regarding the leak in your vehicle, and we appreciate your feedback. It's important to us at Phillips Buick GMC that we address any issues thoroughly. If you continue to experience problems, please don’t hesitate to reach out to us so we can work towards a solution. Your satisfaction is our priority. Sincerely, the Team at Phillips Buick GMC

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