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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,049 Reviews

1,049 Reviews of Phillips Buick GMC - Service Center

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April 05, 2024

Shuttle service worked great for me. Service seemed to be competent. Service writer was friendly and knowledgeable. More

by yyyguyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Phillips Buick GMC responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! We will personally share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Sincerely, the Team at Phillips Buick GMC

April 04, 2024

Everything that needed to be done to resolve the problem was completely explained to me and the prices were also revealed to me before any work was started. I was well pleased with the job they done and Mr. More

by drstrangelow3656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Phillips Buick GMC responded

Thank you for your kind words! Jim is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, the Team at Phillips Buick GMC

April 04, 2024

Zak is an awesome professional, has been taking care of me since i bought my warranty from your dealership More

by mariopizzuto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Phillips Buick GMC responded

Mario, thank you for this amazing review of your experience with Zak here at Phillips Buick GMC! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, the Team at Phillips Buick GMC

April 03, 2024

Great Service From Everyone Kiley Communicated Great On All The Details including The Inspection Of The SUV More

by JADIMAGGIO53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Phillips Buick GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Phillips Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, the Team at Phillips Buick GMC

April 01, 2024

He made sure our car was fixed and we were satisfied about it Great job More

by sakers1
Recommend Dealer
Yes
Employees Worked With
Jim
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April 01, 2024

Felt like I was binge watching listened to and had my best interest. Felt like I was being listened to and he had my best interest at heart. Communication was very clear. More

by jthackett19
Recommend Dealer
Yes
Employees Worked With
Jim
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March 30, 2024

Jim in service is the best and we know we can always count on the service department for the best service and fix. More

by RMEISENHAUER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Phillips Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jim does for Phillips Buick GMC and our customers. Hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

March 30, 2024

Replaced front drivers seat ( just bottom portion ) Needed more time than original time estimate More

by toyotaross
Recommend Dealer
Yes
Employees Worked With
Zack
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Apr 01, 2024 -

Phillips Buick GMC responded

Thank you for sharing your feedback with us. We take these matters very seriously and would like to learn more about your time spent with us. Please contact us at your earliest convenience. Sincerely, the Team at Phillips Buick GMC

March 29, 2024

Pleased with the amount of time to complete my repair. Parts department couldn't find the part for 3 days due to lack of communication between them and service department. Kiley was very helpful and court More

by Supersonic085
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Phillips Buick GMC responded

We are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, the Team at Phillips Buick GMC

March 28, 2024

It was great, Steve made the car buying easy I recommend anybody who wants to buy a buick to go to philips buick More

by jjoe
Recommend Dealer
Yes
Employees Worked With
Sale Steve, Service Jim
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Mar 29, 2024 -

Phillips Buick GMC responded

Joe, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, the Team at Phillips Buick GMC

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